美国信用消费法律制度及其对中国的启示

美国作为世界上信用消费制度最发达的国家之一,其信用消费立法一直备受关注。2009年的《金融改革方案》虽然确立了消费者保护的目标,但也给经济发展带来了更大的不确定性。在信用消费立法联邦化的趋势下,州立法实施更为严格的消费者保护标准受到联邦优先权的重压,也从实质上削弱了对金融消费者的保护力度。中国应当借鉴美国信用消费制度,确立政府的监管目标和价值取向,以国家立法和地方立法相结合作为主要立法模式,完善信息披露制度并建立完备的信用评估体系,设立专门的信用消费者保护机构,以更好地维护消费者权益。     

中国个人所得税的性质及其效果分析

以工资薪金税收为主体的个人所得税是一种消费者税。由于起征额的存在,个人所得税并不是一种完全的所得税,而是一种个人收入调节税。基于消费者税的理论基础,提出了关于中国代表性居民纳税人的理论平均税负的一个简单模型,以及一个关于中国个人所得税对全部税收的贡献率的理论计算公式。中国个人所得税改革应着眼于如何改善工薪所得税的累进性,增强税收的收入再分配职能,相对提高低收入劳动者的实际报酬。为此,应将个人所得税易名为个人收入调节税,减少税率档次,提高免征额。     

To Justify or Not to Justify: The Role of Anticipated Regret on Consumers’ Decisions to Upgrade Technological Innovations

Prior research suggests that adoption decisions are primarily based on product features and experiential opportunities, like trial and observation. Our research follows inquiries that identify anticipated regret (AR) as an emotion integral to consumer decision making. Prior research and current retailing practice assume that AR can be alleviated by compelling product attribute-based rationales for immediate purchase. These rationales often take the form of direct attribute comparisons between the current best and the future technologies. Counter-intuitively, we find that giving consumers attribute-based justifications for immediate purchase produces a uniform level of AR and purchase delay regardless of the perceived rate of innovation (PRI). However, under conditions of low PRI and no justification, AR decreases significantly. A clear implication of our findings is that firms marketing current technology should not rush to provide consumers with justifications for immediate upgrade since such communications will remind consumers of what they might miss if they adopt now, resulting in increased AR and purchase delays. Instead, we suggest that retailers focus promotional efforts on highlighting the hedonic benefits consumers experience by adopting today.     

消费者创新性的结构测量及对创新性行为的影响

现有文献比较全面地揭示了消费者创新性与新产品创新性行为之间的多重关系,并探讨了这些关系产生的条件和机制。但绝大多数的理论和经验研究都将消费者创新性视为一个单维构念来进行操作性界定和测量,很少有研究去探索其内在结构并在此基础上检验每个维度与新产品创新性行为之间的关系。文章旨在探讨消费者创新性的结构维度并在此基础上观察不同类型的消费者创新性对创新性行为的影响。结论表明,消费者创新性是一个包括感知创新性和认知创新性的双维构念;作为整体的消费者创新性与新产品采用行为并没有显著的相关性,只有认知创新性才与新产品的采用行为正向相关,而感知创新性只与新产品的创新性信息搜寻正向相关。上述结论为消费者创新性提供了一个新的认识,也为今后学者从该角度来研究有关消费者创新性的其他问题提供了变量测量的工具,而且还为新产品的营销实践提供了新的管理启示。     

基于消费者认知的零售店铺印象形成过程拆解

基于消费者认知的零售店铺印象形成是解释消费者购买决策行为的重要内容,消费者对零售店铺印象的形成源于其对店铺重要属性的感知和三个认知参照标准:消费者以往的购物经历、零售店铺业态、店铺选址环境,这三个方面从不同的视角影响着消费者对零售店铺重要属性的判断和整体店铺印象的形成。本文在理顺以往学者研究结论的基础上,拆解并理顺了消费者零售店铺印象的形成过程。     

品牌联合场景下联合匹配性感知形成研究

已有文献表明联合匹配性是影响品牌联合效应的关键因素,本文认为在品牌联合场景下消费者对合伙品牌间匹配性感知由合伙品牌间形象相似性程度决定。通过实验研究法检验了联合匹配性形成过程及其影响因素,并引入营销传播变量探析形象突出性维度对联合匹配性感知形成的影响。结果表明联合匹配性感知形成受到联合品牌间形象相似性维度的显著影响;有无广告提示的存在,形象突出性维度对联合匹配性感知形成的影响并不显著。     

A model of adolescents' online consumer self-efficacy (OCSE)

This paper investigates adolescent online shopping and self-efficacy development in the virtual setting. The authors present and test a model of antecedents and mediators to two dimensions of online consumer self-efficacy. Additionally, a discriminant analysis finds that more involved adolescent online shoppers can be differentiated from less involved online shoppers on key variables of interest-shopping motivations, self-efficacies, shopping behaviors, and relative influence in household decision-making.     

Fostering international brand loyalty through committed and attached relationships

The relationship-building approach, focused on the building of brand-to-consumer relationships conducive to brand loyalty formation, has become an extensively investigated topic in international brand management studies. However, the theoretical development of this approach manifests obvious diversities, causing managerial uncertainty about how to take appropriate strategic actions to put the relationship-building approach to best use. The current study, orchestrating the main concepts derived from three relationship-building paradigms with necessary adaptations and modifications, develops and validates the Relationship-Building for Strategic Brand Management Model. Its most noteworthy contribution lies in the coalescence of pragmatic utilitarianism, emotionalism and social symbolism, orienting the relationship-building approach to correspond to the principle of holistic consumer experience management. As explicated by the model, committed and attached relationships built upon the relationship foundation mirroring the holistic essentiality of holistic consumer experience are convertible into powerful driver of international brand loyalty. The model structure and causal path pattern prove to be applicable to different international product brand categories in different regions. Strategic implications are deduced from the research findings, which the international brand manager may take into consideration to maximize the effectiveness of relationship-building strategies for fostering brand loyalty in the international market.     

C2C电子商务中消费者网络信任影响因素的实证分析

近年来,电子商务在中国取得了长足的发展,我国网民的网购行为多发生在C2C平台。消费者信任在C2C在线交易中起着举足轻重的作用。通过建立影响C2C电子商务中消费者信任的因素模型,在对问卷调查所得数据总结和分析的基础上,采用李克特五级量表对影响因素的层次进行了划分。实证研究结果表明,影响消费者信任因素的重要性依次为:对第三方保障的信任、感知网页质量、对网店服务的感知、个人信任倾向、它人信任和对网店形象的感知。最后提出:加强社会信任体制建设和诚信教育,适时地推出合理的第三方保障手段等增强我国C2C电子商务网络信任的政策建议。     

金融消费者保护文献综述

本文总结了金融消费者保护方面的主要研究成果,介绍了其中的主要观点和主要措施。在此基础上,提出了现有的研究存在以下三个方面的问题:一是仍然存在一定的争议;二是尚未形成系统的理论体系;三是大多以发达国家为研究对象。