顾客感知的服务员工权力对顾客参与的影响

顾客参与影响服务企业生产效率的提高．是企业竞争优势的重要来源。本文以信任作为调节变量,探讨顾客感知的服务员工权力如何影响顾客参与行为。研究结果表明,顾客感知的服务员工的专长权、惩罚权和奖赏权对顾客参与行为都有一定的影响．但影响程度却不相同。信任对感知权力与顾客参与之间的关系起调节作用。     

技术多元化、地理多样性与企业创新绩效

为研究技术多元化与创新绩效之间的关系以及地理多样性在两者之间的调节作用,利用550家知识密集型行业上市公司2012—2019年的面板数据,通过泊松面板固定效应模型对研究假设进行检验。研究结果表明：技术广度多元化和技术深度多元化对创新绩效都有显著的促进作用;地理多样性广度和地理多样性深度正向调节技术广度多元化与创新绩效之间的关系,负向调节技术深度多元化与创新绩效之间的关系。     

联盟组合多样性中的创新价值获取——搜索惯例和社会资本的作用

根据资源基础理论和动态能力理论,采用问卷调查法,对联盟组合多样性中创新价值的获取进行了深入的研究.探讨了联盟组合多样性与企业创新绩效的关系,分析了搜索惯例在二者关系中的中介作用及社会资本的调节作用.研究结果表明:联盟组合多样性与企业创新绩效呈非线性倒U型关系;搜索惯例在联盟组合多样性与企业创新绩效之间起中介作用;结构型社会资本和关系型社会资本均正向调节联盟组合多样性与搜索惯例之间的倒U型关系和上述中介作用.其中,关系型社会资本在两种调节效应中的作用都更强.     

构造零售业信息化的核心--CRM的探究

零售业是直接面对最终消费者的行业,顾客对商店的忠诚与否,直接关系到企业的生存和发展。而客户关系管理(CRM)系统则为零售企业创造顾客价值、发展忠诚顾客提供了有力的技术支持。本文分析了零售业实施CRM时存在的问题,提出了相应的解决机制,并总结了零售业CRM的建设框架。     

Workplace contextual supports for LGBT employees: A review,meta‐analysis,and agenda for future research

The past decade has witnessed a rise in the visibility of the lesbian, gay, bisexual, and transgender (LGBT) community. This has resulted in some organizational researchers focusing their attention on workplace issues facing LGBT employees. While empirical research has been appropriately focused on examining the impact of workplace factors on the work lives of LGBT individuals, no research has examined these empirical relationships cumulatively. The purpose of this study was to conduct a comprehensive review and meta‐analysis of the outcomes associated with three workplace contextual supports (formal LGBT policies and practices, LGBT‐supportive climate, and supportive workplace relationships) and to compare the relative influence of these workplace supports on outcomes. Outcomes were grouped into four categories: (a) work attitudes, (b) psychological strain, (c) disclosure, and (d) perceived discrimination. Results show that supportive workplace relationships were more strongly related to work attitudes and strain, whereas LGBT supportive climate was more strongly related to disclosure and perceived discrimination compared to the other supports. Our findings also revealed a number of insights concerning the measurement, research design, and sample characteristics of the studies in the present review. Based on these results, we offer an agenda for future research.     

High on creativity: The impact of social liberalization policies on innovation

Research Summary: We use a large‐sample inductive approach to explore the impact of two social liberalization policies (legalization of same‐sex civil unions and medical marijuana) and one anti‐liberalization policy (passage of abortion restrictions) on innovation. First, we show that liberalization policies increase state‐level patenting, while the anti‐liberalization policy reduces patenting. Next, we examine three possible mechanisms that could explain the findings. The results suggest that liberalization policies can increase the collaboration diversity of inventors, and hence, the rate, novelty, and impact of their innovation output, through promoting more liberal views and more openness to diversity. We also find speculative evidence that social liberalization policies increase entrepreneurial entry through promoting more diverse social interactions. We do not find evidence for liberal policies attracting top inventors from other regions. Managerial Summary: How does the social context impact the rate and direction of innovation? This article examines this question by exploring the impact of two social liberalization policies (legalization of same‐sex civil unions and medical marijuana) and one anti‐liberalization policy (passage of abortion restrictions) on innovation in the United States. We first show that liberalization policies increase patenting, while the anti‐liberalization policy reduces patenting. Further analyses highlight the impact of these policies on individuals’ openness to diversity as a driving mechanism. We show that inventors collaborate with more diverse partners after the implementation of liberalization policies, producing more innovations and more novel and impactful ones. We discuss the implications for firm location decisions, the impact of corporate social responsibility on innovation, and sources of regional competitive advantage.     

Scope versus speed: Team diversity,leader experience,and patenting outcomes for firms

Research Summary: How does the organization of patenting activity affect a firm's patenting outcomes? We investigate how the composition of patenting teams relates to both the scope of their patent applications and the speed with which their patents are approved, by examining the main effects of team members’ intra‐organizational diversity (based on affiliations with formal organizational units and informal organizational communities) and the moderating effects of team leader experience. We test our moderated mediation model in a sample of 121 teams that filed patents in a Fortune 50 company's India R&D center between 2005 and 2015, using proprietary employee data combined with newly released micro‐data from the U.S Patent and Trademark Office (USPTO). Our findings illuminate the micro‐foundations of innovation in firms by highlighting a trade‐off between organizing patenting activity to maximize scope versus speed. Managerial Summary: Patenting is an important strategic tool that firms can use to protect and create value from their innovations. A firm can benefit from filing a patent application that gives it a wider possible set of claims related to an innovation. It can also benefit from faster approval of a patent application by the Patent Office. However, our study shows that there is a trade‐off between patent application scope and patent approval speed, which creates tensions for the organization of patenting activities inside firms. In particular, we find that the diversity of a patenting team is positively related to patent scope but negatively related to patenting speed, and that these relationships vary with the experience of the team leader.     

Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types

Using a valid sample of 334 restaurant diners, this study investigated the relative effects of perceived value and food safety on customer satisfaction and customer loyalty. The proposed model was consistent with other cognitive–attitudinal–behavioral frameworks. This study also explored how these two perceptions on customer satisfaction were different based on gender and restaurant type. We found support for all of the hypothesized relationships. Results from the structural equation modeling showed that customer satisfaction mediated the relationships between two antecedents and customer loyalty. Implications of the findings, limitations of the study, and recommendations for future research were discussed.     

Which regions matter for MNEs? The role of regional and firm level differences

This paper explores the impact of regional and firm level heterogeneity on MNE performance from an operational perspective. We find that the underlying economic growth of a region and the MNE’s overall product diversity significantly impact returns from downstream operations in specific regions. Based on a 10 year panel dataset of 1249 US based MNEs, results show that the incremental impact of the degree and speed of operations within a given region, is greater for regions exhibiting faster economic growth than for slower growing ones. For slower growing regions only, product diversity of the MNE becomes important and negatively moderates the link between operations and performance. Previous literature has shown that MNEs largely follow a regional strategy and has ignored the role of inter-regional differences, and how firm level characteristics interact with region specific ones. Once inter-regional heterogeneity is introduced, a more complex picture of the internationalization performance link emerges than has been addressed previously, with significant implications for the theory and practise of internationalization.     

译者个性审美差异与翻译风格研究

不同的审美经历和个性成就了不同的译者,译者自身的个性气质形成了译者的翻译风格,特别对其选材产生深远的影响。研究译者翻译风格就必须了解译者风格与其自身个性气质的关系,并深刻认识到个性审美差异对译者翻译风格的形成起着至关重要的作用。