Does Networking with Colleagues Matter in Enhancing Job Performance?

The present study empirically investigates the link between network properties and job performance using a sample of 121 middle managers from Beijing, China. The primary objective is to examine how characteristics of the person and the job moderate the effects of networks on self-rated performance. This study contributes to the network literature by investigating both the impact of network characteristics in terms of information accessibility and diversity on job performance and the interaction effects of gender, managerial rank, and functional areas of the ego with the network characteristics.     

物流环境下“广义客户价值工程”的探究

本文首先分析了物流环境下客户价值的变化新趋势,然后结合顾客感知服务质量理论,提出了物流环境下的“广义客户价值工程”的新概念及其函数表达式,并分别对功能、成本以及客户价值等相关要素加以界定,最后以此为基础探讨了基于关键客户价值的客户价值的改进措施。     

跨国公司国外投资地点纳税筹划的层次分析法研究

应用层次分析法原理,在分析和研究东道国纳税环境的基础上,建立层次分析结构模型,依据层次分析方法,确定各经营地点方案的相对重要性权重,为跨国公司纳税筹划中国外投资地点的优化决策,提供一种可适用的数学方法和科学依据。     

信息技术对证券业发展的影响及券商对策

顾客忠诚是一个企业最有价值的资产 ,它可以带来顾客总量的增长、利润的提升和成本的下降 ,对构成顾客忠诚价值的顾客开发成本、利润增长、顾客维系成本、顾客增加、超值价值等要素 ,以及顾客忠诚价值的计算公式的深入分析 ,可以更清晰地看出顾客忠诚的价值所在 ,也更加明确下     

提高汽车企业顾客满意度的途径研究

汽车行业的市场竞争日益激烈,顾客满意度的高低是一件利害攸关的事情,因此汽车企业必须十分重视提高顾客满意度.文章首先论述了顾客满意度的相关理论及其影响因素,并指出汽车企业在产品质量、价格、服务等方面存在的影响顾客满意度的问题,并在此基础上提出从产品策略、价格策略、促销策略、服务策略、引入客户关系管理系统等途径入手来提高顾客满意度.     

基于客户关系管理的数据挖掘技术的应用

数据挖掘技术在客户关系管理中的应用在国内尚属一个全新的领域。文章从信息技术的角度,定义了客户关系管理的概念,总结了客户关系管理中常用到的数据挖掘的算法,制定了数据挖掘技术应用于客户关系管理中的具体流程,为企业的客户关系管理应用数据挖掘技术提供了有价值的参考。     

Credit Rationing,Customer Relationship and the Number of Banks: an Empirical Analysis

The recent important transformations of the banking sector, especially through numerous mergers and acquisitions, both in Europe and in the USA, have raised serious concerns for the financing of small businesses (SBS). Indeed, SBS are known to be heavily dependent of this financing channel but to be rather opaque. It has long been thought that banks classically solved this problem by developing long term customer relationships. But will the new large banks, born from the current restructuring process, be able to continue to play this role? If not, what strategy should SBS develop to compose their bank pool in order to avoid, as much as possible, credit rationing? These questions are at the heart of our analysis. We show that there is no unique rule: all depends on the degree of SBS opacity and the kind of bank the SBS are working with.     

学生是高等教育真正的顾客吗?

高校的学生是否是真正的顾客取决于他们在高等教育不同过程所起的作用。本文阐明了这些不同作用,将帮助高校识别顾客及顾客的关注焦点,实施TQM,以提高高等教育质量,达到持续的顾客满意。     

Visitor cycles : Outlook for tourism in Lancaster County

Various writers have suggested that tourist areas undergo a cycle of evolution ending eventually in decline. This article suggests a five-stage evolutionary sequence appropriate to Lancaster County, Pennsylvania, one of the leading tourist destinations in the United States. Elements of the County's physical and psychological carrying capacity are considered in ascertaining whether Lancaster County will undergo a significant permanent decline in tourist activity. The magnitude of possible future decline is influenced by relative location, diversity of the tourist base, and effectiveness of planning. Diversity and relative location clearly favor Lancaster County in comparison with competing tourist areas and will help to prevent significant long-term decline in number of visitors.     

Conformism and diversity under social learning

Summary. When there are competing technologies or products with unknown payoffs an important question is which technology will prevail and whether technologies with different payoffs can coexist in the long run. In this paper, we use a social learning model with local interactions to study this question. We show that the adoption of technologies as well as the prospects of conformism/diversity depend crucially on the nature of interaction between individuals and the heterogeneity of preferences in a society. Received: May 10, 1999; revised version: February 4, 2000