应用立体化文献检索课模式提高读者服务水平

文章分析现阶段广西高职院校文献检索课存在的主要问题,通过对广西20所高职院校开设文献检索课的教学效果进行统计分析,结合现阶段文献检索教学特色,提出在广西区内高职院校的文献检索课中运用立体化教学模式以提高读者服务水平。     

次贷危机格局下,我国生产者服务业战略定位再思考

我国政府对于生产者服务业在现代经济中的作用的认识经历了长期的发展与深化,而在现代经济中之中,生产者服务业已经成为现代经济发展的一个重要推动力,而受到包括中国在内的各国政府的关注和支持。在次贷危机席卷全球经济之际,西方国家的实体经济与以金融保险为中心的生产者服务业都受到了巨大的冲击,这也给像中国这样的后进国家,提供了一个良好的发展机遇,而新贸易保护主义的抬头,又同时使得我国的生产者服务业面临着更大的市场压力。因此,提出必须加强对于生产者服务业的战略定位,明确其产业内涵,在全球视角中,加快其产业升级,以推动其健康、稳定的发展。     

浅谈思想政治工作在企业后勤服务保障中的作用——温州广播电视传媒集团

思想政治工作是在后勤保障工作中培植企业精神最有效的途径。在当前经济飞速发展的社会中,持续深化的社会改革对于企业的广大干部职工的思想政治工作是新的考验。因此我们应当结合形势任务要求,认真研究企业职工的思想情况,从而有针对性地做好思想政治工作。     

基于朴素贝叶斯模型的电子证照用证智能推荐

数字政务是数字政府建设中的重要组成部分,研究电子证照智能服务有助于数字政务改革。结合朴素贝叶斯模型与某省政务数据构建用证预测模型,并对模型的有效性进行检验。结果表明：法人类型高频办件前10种组合占全部组合的49.46%,远高于个人类型政务服务事件;全省范围内个人用证、法人用证推荐准确率分别可达到53.22%、68.51%,按地市构建模型能够有效提升准确率,部分区域准确率最高可达96.24%;缩小判定政务服务事件先后关系时间窗口,推荐准确率明显降低。研究结果表明了研究方法的有效性,有关方法和结论对提升政府效能具有支撑参考作用。     

Does the nature of airport terminal service activities matter? Processing and non-processing service quality,passenger affective image and satisfaction

The surge in air transport demand and the increasingly competitive and volatile market dynamics due to airline deregulation are rapidly transforming airports’ character into multi-service firms and destinations. As a result, service performance measurement of significant systems and their consequent impact on airport users are crucial in creating better airport service design, operation and management for sustainable competitive advantage. The present study 1) assesses the applicability of the Airport Indicators of Passenger Experience (AIPEX) model on Shanghai Pudong International Airport (PVG), and 2) tests a theoretical model that explores the direct and indirect relationships among airport service quality, passenger affective image and satisfaction, as well as the moderating mechanism of passenger type (travel purpose) in these associations. The results indicate that, the AIPEX model fits the PVG context for airport service performance assessment. Also, the theoretical model suggests robust direct associations among processing/non-processing domains and passenger satisfaction, as well as the processing domain and passenger affective image, except non-processing domain and passenger affective image relation. Moreover, significant mediating and moderating effects of passenger affective image and travel purpose on the significant positive direct associations are found. Further, implications for theory and practice are discussed.     

浅析网络环境下的高校图书馆服务工作

图书馆怎样利用现代化高速发达信息环境发展图书馆服务工作？     

Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry

This study aims to theoretically integrate quality factors of both medical and hospitality services in medical tourism. Medical tourism comprises both medicine and tourism. Although the core product in medical tourism is medical treatment, attractive hospitality and travel options are also essential. Despite the dual nature of medical tourism, the two aspects of this concept have not been integrated in a unique framework. This study attempts to fill this gap using interpretive structural modeling (ISM). According to ISM, although factors of medical services and hospitality services are independent from each other, these factors have vital impacts on perceived value, satisfaction, and loyalty.     

国内导游服务质量提升探讨

导游服务质量影响着旅游业的发展。目前我国导游人员存在文化素质偏低,业务能力较差,个性化不强,看重旅游购物等问题,造成这些问题的原因是多方面的,但导游自身的问题占主要方面。因此要提高导游服务质量,必须从源头抓起,通过提高导游考试门槛、增加导游对职业的归属感和紧迫感、保障导游正常合理收入等措施来提高导游服务质量。     

Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry

The hospitality operator's obligation to comply with the ADA has provided the necessary impetus to ensure that hospitality services are provided in a non-discriminatory manner. The ADA requires modification of hospitality policies and procedures to ensure that guests with disabilities are provided services in a manner equivalent to those provided to able-bodied guests. This article provides the hospitality operator with a framework for training front-line employees and offers recommendations for analyzing how current policies and procedures could be modified in a way that limits potential liability as well as more effectively meets the needs of guests with mobility impairments.     

Online Customer Experience and Its Relationship to Repurchase Intention: An Empirical Case of Online Travel Agencies in China

The study reported here examines the relationship between flow experience and repurchase intention by focusing on the joint mediating effects of loyalty. Data were taken from a survey of shopping experiences, at online travel websites, of 325 customers in China. The results show that flow experience has a significant effect on repurchase attention. Moreover, interactive speed, skill, challenge, perceived control, telepresence, perceived usefulness, and perceived ease of use are positively related to flow experience. Lastly, the findings show that loyalty, to some extent, acts as a mediator between flow experience and repurchase attention.