Market orientation and customer satisfaction: Evidence from British machine tool industry

This paper examines empirically the relationship between market orientation and business performance in the context of British machine tool industry. An industry-specific market orientation scale was developed. Factor analysis revealed that there were four latent dimensions underlying the market orientation: customer orientation, competitor orientation, departmental responsiveness, and customer satisfaction orientation. Findings suggest that customer orientation and customer satisfaction orientation have a stronger impact on performance than the other dimensions, and that competitor orientation has a U-shape relationship with performance. Departmental responsiveness did not appear to be significantly related to the business performance. Managers could use the multidimensional conceptualization to develop particular kinds of orientations required for better performance.     

Firm orientations, innovativeness, and business performance: Advancing a system dynamics view following a comment on Hult, Hurley, and Knight's 2004 study

Hult, Hurley, and Knight's [Ind. Mark. Manage. 33 (2004) 429.] study reports correlations for each of the three subfactors of market orientation (competitor orientation, customer orientation, and interfunctional coordination) and innovativenss. However, their report fails to discuss the nature of these relationships. Such findings are worthy of discussion because they support prior evidence demonstrating the centrality of customer orientation in linking competitor orientation and interfunctional coordination with both innovativeness and business performance. Also, the finding that interfunctional coordination relates strongly with innovativeness supports the paradigm shift toward relationship marketing. The point needs mentioning that several different (more than one) standardized effects, structural equation models explain similar amounts of variance of business performance besides the models that Hult et al. examine. Thus, the implication by Hult et al. (p. 436) that “…learning orientation has no significant direct effect on performance” is accurate only for the model tested (shown in their Fig. 2). Applying the “quick clustering” method helps to inform interpretation when nearly all relationships among variables are statistically significant. The present article includes a proposal for advancing from one-directional structural equation modeling of innovativeness and business performance to system dynamics modeling that includes real-world feedback loops.     

基于乡村历史演进与问题导向的实用性村庄规划编制逻辑探讨

[目的]研究旨在立足历史与问题导向,建立一套系统性的村庄规划编制逻辑框架以提升村庄规划实用性。[方法]文章通过文献归纳法梳理了新中国成立以来乡村及村庄规划的演进特征,运用演绎法构建了“本体论—认知论—方法论”实用性村庄规划编制逻辑框架。[结果]（1）新中国成立以来乡村发展经历了以恢复与稳定发展为主要特征的第一周期（1949—1978年）,以高速发展为主要特征的第二周期（1978—2017年）和以城乡融合高质量发展为主要特征的第三周期初期（2017年至今）。相应地,村庄规划经历了初步探索阶段、雏形建构阶段、快速完善阶段、全面建构阶段、精准实用阶段,提升“实用性”成为关键命题。（2）本体论强调培育人地和谐的空间规划价值观,认知论强调村庄规划要深化对“3个关系”以及“5个关键问题”的认知,方法论强调村庄规划要重点做好“三生空间”基本格局与发展要素优化配置。[结论]提升村庄规划的“实用性”需要规划师以乡村发展历史和问题为导向,坚持“有所为有所不为”的宏观历史耐心、“紧密联系实际与群众”的中观分析思维以及“精准配置与细部设计相结合”的微观技术方法。     

论中国企业文化个性化

产品个性化的前提是企业个性化,企业个性化的前提是企业文化个性化。企业文化个性化的基础是个人主义与合作主义相结合基础上的个人主义。企业文化个性构成因素是企业家个性、企业环境个性、企业成长个性。中国企业文化个性化的对策是政府认识自由主义经济政策的价值并付诸行动和中国企业家认识企业文化个性化的价值并付诸行动。     

中国中小企业成长的影响因素研究——基于中国东北地区中小企业的实证研究

本文从中小企业的成长动机——企业家导向、成长能力——企业创新能力、成长资源基础——企业内部资源和企业的资源外取、成长机会——企业环境四个角度．构建中小企业成长影响因素分析模型。通过我国东北地区235家中小企业的实证数据对理论模型及相关假设进行验证。数据分析结果表明企业的风险趋向、企业环境的不确定性、企业创新实现能力和创新推广能力都会直接激发和推动我国中小企业的成长：而企业的先动性和企业环境的动态性则被证实会恶化中小企业的短期成长：充足的金融资源和高水平的企业网络通过对其他因素的作用间接提升了中小企业的成长绩效．但其对中小企业成长的直接影响尚需进一步的细化研究。     

网络时代创业导向中的超前行动战略评述

创业导向是创业研究中的重要累积性成果,而创业导向的重要维度超前行动与其他两个维度——创新以及风险承担相比,成果相对较少。超前行动使企业有利于把握稍纵即逝的创业机会,并且契合了网络时代达维多定律的要求。当然,超前行动战略也有其自身的适用性,与被动反应在特定情况下起着互补的作用。     

Developing an entrepreneurial mindset in supply chain managers: Exposing a powerful potential

Entrepreneurship and supply chain management (SCM), respectively, have enjoyed meteoric rises in business practice and scholarly attention over the past three decades. Further, each of the two disciplines has much to offer the other. Yet, we have not witnessed sustained, meaningful integration of principles, practices, and influences despite powerful potential. This paper explores this potential by featuring prospects for entrepreneurship to influence SCM, and vice versa, bringing an entrepreneurial mindset to SCM and supply chain orientation (SCO) to entrepreneurial activities. In particular, we illustrate a validated assessment and diagnostic tool, the Corporate Entrepreneurship Assessment Instrument (CEAI), adapted for supply chain managers with the intent of instilling corporate entrepreneurial activity among supply chain professionals. Granted, supply chain managers are typically tasked with meeting expectations toward customer service effectiveness, efficiency, asset utilization, and safety. Yet, we believe that forming an organizational environment conducive to entrepreneurial thinking could be extremely valuable in the supply chain realm, enhancing capabilities like agility, plasticity, and responsiveness such that innovation and business growth are achieved alongside traditional SCM expectations. Further, we feature several avenues for future research at the interface of entrepreneurship and SCM.     

基于金融功能范式的社会主义新农村金融体系建构研究

农村金融体系建构和改革是社会主义新农村建设的重要内容和重要保障。实践证明,以往以机构范式为指导的农村金融改革忽略了对农村金融体系功能的关注,往往是以牺牲效率或违背市场发展方向为代价的。与社会主义新农村建设相适应的农村金融体系建构和改革,以社会主义新农村的需求为依据,明确了农村金融体系的功能定位,并在此基础上确定了农村金融体系的机构构成和各自的职能分工,以期为我国深化农村金融改革提供新的思路和有效的路径。     

关系信息进程及其影响因素的实证研究

如何提升企业客户关系管理效率是现代企业亟待解决的关键问题。论文构建了顾客关系导向、以顾客为中心的管理系统和关系信息进程之间的概念模型,并运用来自中国银行业的调查数据实证检验了三者之间的关系,实证研究结果表明,顾客关系导向和以顾客为中心的管理系统是关系信息进程的两类关键驱动要素,都对关系信息进程产生显著的积极效应。     

如何在校企合作中培养高职学生的创业素质

校企合作是高职院校人才培养的重要途径之一,提高人才培养质量是校企合作的根本目的。高职院校的创业教育在于培养学生的创业精神和综合素质,提高校企合作对创业教育实效性成为当前高职院校开展创业教育面临的课题。高职院校应建立校企合作长效机制,引进企业优势资源开发创业教育,深化校企合作,推动校外创新型实训基地建设,确实提高学生的创业素质,拓宽就业渠道。