A Systemic Debt Payoff Policy

The average family in the US takes on debt to buy homes, to get education, and sometimes to even pay for normal daily expenditures. Outstanding debt generates a stream of rents to creditors and has become a significant burden on many households. A policy of household debt forgiveness could increase both economic equality and individual liberty. Under what conditions might such a policy be socially acceptable and what would be the implications of such a policy? For debt forgiveness to gain social acceptance the U.S. population would have to perceive the policy as fair and believe that such a program would treat all households equally. Furthermore, any such policy would be politically impossible if it stripped asset owners of money due or would not substantially lower household debt levels. This article explores some possible parameters that a politically feasible policy would contain, and it offers an estimate of policy costs.     

Managing Negative Reviews: The Persuasive Role of Webcare Characteristics

This article provides insight into a less investigated area that deals with marketers’ responses to negative reviews—a phenomenon known as webcare. Specifically, it examines the effects of (a) salient webcare characteristics like strength and timeliness on consumer forgiveness in the presence of review helpfulness as a moderator, and (b) forgiveness on consumers’ cognitive, affective, and conative loyalty. A 2 (webcare strength: strong vs. weak)?×?2 (webcare timeliness: timely vs. delayed)?×?2 (review helpfulness: high vs. low) between-subjects experiment in a fictitious casual dining restaurant context reveals that webcare timeliness and strength of webcare play affect consumer forgiveness positively which subsequently affects consumer loyalty. These findings are distinctive from previous research because it opens up a new area that deals with managers’ responses to negative reviews. It also explores how the detrimental effects of these reviews can be reduced by manipulating salient characteristics of managers’ responses, i.e., webcare.     

The Leadership Archetype: A Jungian Analysis of Similarities between Modern Leadership Theory and the Abraham Myth in the Judaic–Christian Tradition

Archetypal psychology suggests the possibility of a leadership archetype representing the unconscious preferences of human beings as a species about the appropriate relationships between leaders and followers. Mythological analysis compared God’s leadership in the Abraham myth with modern visionary, ethical and situational leadership to find similarities reflecting continuities in human thinking about leadership over as long as 3600 years. God’s leadership behavior is very modern except that God is generally more relationship oriented. The leadership archetype that emerges is of a leader that develops his/her follower by reliably maintaining a vision, behaving according to firm ethical values even when it weakens the leader’s authority, accepting suffering when the follower is unreliable, and always forgiving even when the follower behaves with hubris in an attempt to overthrow the leader. If God’s leadership principles were mandatory in management, many dysfunctional leaders would be disqualified and many of the negative consequences of poor leadership might be averted. Neil Remington Abramson is an Associate Professor of Strategy, Specialist in building effective business relationships in comparative management contexts.