Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

ABSTRACT

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.     

Public–private partnerships for nature-based tourist attractions: the failure of Seal Rocks

In 1998, the Seal Rocks Sea Life Centre opened on Phillip Island, Australia. It was a public–private partnership, with a privately funded tourist attraction built on a government-owned protected area. Almost immediately it was beset by problems and court action found in favour of the private developer, who was awarded $A37 million in damages, with ownership of the centre returning to the state. This article fills a gap in the literature examining public–private partnerships by considering this failed venture. It is a qualitative case study, analysing the 2003 appeal court judgement in the case and newspaper accounts from 1995 to 2004. Our findings highlight that deficiencies with the drafting of commercial contracts for public–private partnerships may limit the environmental and economic benefits that are being sought by governments through these arrangements. In this case, the application of a “best efforts” clause was critical, as it required that priority was given to the commercial success of the project over environmental and planning concerns. Furthermore, the development was a centralised decision made by the state government, affording very little input from local parks management and community stakeholders. Such a court finding has important ramifications for future developments of partnership agreements in nature-based tourism.     

PPP的认识误区与公共服务改革

通过查阅大量国外文献,试图厘清公私合作(PPP)的家族谱系,纠正对PPP、BOT、PFI等融资模式的误解。通过论述政府采购的特征,阐明PPP不是政府投资而是政府公共服务采购。根据我国PPP的发展阶段以及政府在各类PPP模式中发挥的作用,提出公共服务改革的10项建议。     

风险投资中委托代理问题的研究

风险投资的成功与否，很大程度上取决于风险资金投资者－风险投资家－风险企业家之间的委托代理关系链的运行。本文从分析美国成功的风险投资运作机制中揭示出风险投资各主体之间有效的激励与约束关系，指出风险投资机构是整个投资的中心环节。     

基于有限理性的连锁董事战略分析

连锁董事是组织广泛采用的一种环境管理战略。那么，“连锁董事”存在的理论基础是什么？这在中国学才是一个比较新的研究领域，少有的几篇文献均以组织为重点展开探讨。国外相关方面研究较早，各学者从不同角度各砟重地加以诠释。为了更深刻、更全面地理解“连锁董事”的存在性，本文在评述西方理论的基础上，对各理论中合理因暑以整合，特别是考虑到现有理论仅从组织层或个人层出发，提出应从组织、个人和社会出发进行多层面分析。同时由于有理论过分强调理性决策，而现实中的组织、个人、社会决策都是有限理性的，应该把有限理性这一假设也纳入到分析框架中。因此，提出由连锁董事个人、连锁组织、社会三个层面的成本、收益分析及有限理性决策组成的新的分析框架。     

浅析合伙企业在税收协定中的"缔约国居民"之身份

合伙企业是否为“缔约国居民”对税收协定的适用有重要影响。一般来说,合伙企业属于协定意义上的“人”,但并不意味着同时也属于“缔约国居民”,只有当合伙企业被视为纳税实体,对所得负有纳税义务时,才可能成为协定意义上的“缔约国居民”,此时合伙企业本身有资格享受协定优惠。如果合伙人就按份所得负有纳税义务,合伙企业被视为纳税虚体,则不是“缔约国居民”,其合伙人可以享受相关协定的优惠。     

软件外包合作关系信任演化路径和模型研究

软件外包企业间相互信任通过合作关系发展起来，而信任的发展又会促进双方谋求更多的合作，从而形成循环向上的发展过程。在伙伴关系前提下，信任演化路径由感觉、感知、感化再到系统管理阶段，由感性信任的逐步积累，进而上升到对理性信任的科学项目化管理。最终合作双方的信任管理能根据不同项目变成不断的良性循环，信任变成了外包企业中的一种文化。     

The political economics of investment Utopia: public–private partnerships for urban infrastructure finance

This article explores the policy disconnect between the pursuit of private investment return and the public desire for enhanced social value from public–private partnership (P3) investments in urban infrastructure. Investors view infrastructure finance as an opportunity for relatively safe, high-return investing. But infrastructure-financing architecture to achieve high private returns frequently clashes with financing models that sustain long-term social benefits. The full implications of relational tensions in the structuring of P3s are analyzed. The principal policy conclusion is that, because of these tensions, the use of P3s for this purpose should be restricted.     

有限合伙制私募股权投资基金的内部治理

近几年,资本市场的需求使得我国私募股权投资基金呈现良好的发展势头,基于独特的组织形式制度优势,有限合伙制在我国私募股权投资基金领域得到更广泛的应用。但实践中,公司制法人作为有限合伙制私募股权投资基金的普通合伙人的常态化,可能会给其经营管理的运行带来消极影响。对于此类"组织形式有限合伙制、治理结构半公司制"的基金,本文将通过分析其内部构成,内部关系,发现其内部缺陷,从而提出激励和约束机制并存的治理方案。     

民营经济的发展呼唤有限合伙

民营经济的蓬勃发展对法律提出了挑战。有限合伙符合民营经济发展的需要。民营经济企业实践的发展需要有限合伙,而我国也已具备有限合伙立法的条件。为适应我国民营经济进一步发展的需要我国应适时进行有限合伙立法。