信任:基于市场利益协调机制的考察

从市场利益协调机制的角度出发,认为信任是交易中市场主体利益互动的产物,并根据利益协调机制的不同,将市场交易中的信任划分为个别信任与社会信任;进一步考察了社会信任机制的功能,提出塑造社会信任机制的具体措施。     

An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships

This study examines three trust-building processes and outcomes in sales manager-salesperson relationships. This study, based on a sample of more than 400 business-to-business salespeoples from a variety of industries, shows two trust-building processes (predictive and identification) to be significantly related to salesperson trust in the sales manager. Interpersonal trust was found to be most strongly related to shared values and respect. Trust was directly related to job satisfaction and relationalism, and indirectly related to organizational commitment and turnover intention. Thomas G. Brashear (brashear@mktg.umass.edu) (Ph.D., Georgia State University) is an assistant professor of marketing in the Isenberg School of Management at the University of Massachusetts-Amherst. James S. Boles (jboles@gsu.edu) (Ph.D., Louisiana State University) is an associate professor of marketing in the Robinson College of Business at Georgia State University. His research has appeared in a variety of journals, including theJournal of Marketing, theJournal of Business Research, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Personal Selling and Sales Management, and theJournal of Applied Psychology. His areas of research interest include personal selling, sales management, key and strategic account management, and business relationships. Danny N. Bellenger (mktdnb@langate.gsu.edu) (Ph.D., University of Alabama) is currently chairman of the Marketing Department in the Robinson College of Business at Georgia State University. His research has appeared in a number of academic journals including theJournal of Marketing Research, theJournal of Marketing, theJournal of Advertising Research, theCalifornia Management Review, theJournal of Retailing, theJournal of Personal Selling and Sales Management, Industrial Marketing Management, and theJournal of Business Research. He has authored four monographs and four textbooks on marketing research, sales, and retailing. Charles M. Brooks (brooks@quinnipiac.edu) (Ph.D., Georgia State University) is an associate professor and chair of the Department of Marketing and Advertising at Quinnipiac University. His research has appeared in theJournal of Business Research, theJournal of Retailing, Marketing Theory, and theJournal of Marketing Theory and Practice.     

三洋电机公司重构案例--全球化进程中的重构

本文主要以定期的报告(如年报)、公开发表文章、公司手册等提供的事实、资料为依据,以公司重构理论为指导设计调研提纲对三洋电机进行案例研究。试图分析作为日本跨国公司的三洋电机围绕选择与集中、发掘新领域而进行全球业务调整、组织紧缩、财务重构的特点。     

基于组织域视角对创业企业集群创新机制的研究——以高科技园区为例

创业企业集群是企业家的聚集区域，创业者是推动创业企业集群“点——线——面——群”成长和升级的关键因素。文章应用组织社会学中的新制度学派观点，从“组织域”层面解释创业企业集群的发育机理，对以高科技园区为代表的创业企业集群、群内企业以及集群环境进行分析，并提出高科技园区发展的政策建议。     

技术学习——企业技术能力演进的分析框架

企业技术能力的演进是一个技术学习过程,本文对技术能力和技术学习的基本内涵进行了分析和探讨,并提出了一个企业技术能力发展决定因素和机制的分析框架。我们认为,为获取技术能力发展所需要的知识和技能,技术学习需要整合三个维度的知识学习:个人学习与组织学习,内部知识学习与外部知识学习,以及显性知识与隐性知识的学习。因此,企业技术学习应该包含以下四个子过程:外部知识获取、内部知识获取、知识编码化以及知识社会化。由于这四个过程所获取的知识来源,性质不同,为完成这些子过程所需要的资源和机制也各不相同。通过对各个子学习过程决定因素和机制的分析识别,综合起来,我们为分析企业技术能力获取的决定因素和内部机制提供了一个基本理论框架。     

Doing the right thing in the workplace: Responsibility in the face of accountability

Changing trends and the nature of the work force dictate increased personal responsibility by employees and expanded use of self-management practices. Nevertheless, organizations also feel the need to maintain external control. We propose a progressive view of accountability theory which can resolve the dilemma of how internal and external control can effectively coexist. Success of accountability forces is determined primarily by the relationship between the principal (party to whom one is accountable) and the agent (employee). The agent’s felt responsibility is enhanced to the extent that accountability leads to the structuring of expectations, the agent’s perceptions of the task or activity as significant, and the agent’s perception of control over the situation. Propositions that may be used to guide future research are offered throughout the article.     

How does perceived underemployment influence expatriate job-related outcomes? A moderated mediation study

Abstract

Although research has investigated the consequences of underemployment in domestic settings, research on the effects of underemployment among expatriates remains limited and has yielded inconsistent results. From a theoretical perspective, there is a need for a better understanding of the mechanisms through which underemployment affects various work-related outcomes and to account for potential contingencies. Drawing on the person-job fit literature and research on organizational identification, we theorise and empirically examine how and under what conditions underemployment influences expatriate performance. Using an original primary data-set of 103 Japanese expatriate managers in the UK, we find that underemployment affects expatriate work outcomes by increasing expatriates’ maladjustment and that this effect is moderated by the level to which expatriates identify with their organization.     

Deriving benefits from conflict resolution: A macrojustice assessment

Effective conflict resolution procedures serve to minimize dysfunctional effects of conflict and maximize functional effects. In the literature on conflict resolution procedures, the effectiveness of procedures has been evaluated primarily from the perspective of the individual. This article suggests that a system-level analysis of the pattern of outcomes resulting from different conflict resolution procedures is a necessary component in formulating a comprehensive framework for the design and evaluation of conflict resolution systems in organizations. The analytic questions addressed by this study concern associations between resolution procedures and outcome patterns in a system created specifically for conflict resolution within organizations: the grievance system. The pattern of outcomes was found to vary with the conflict resolution procedure. It is suggested that this has important implications for effective conflict resolution systems.     

动态项目型新产品开发组织模式研究

产品开发组织是新产品开发系统的组织保证。根据多产品多层次并行的产品开发过程,讨论建立了动态项目型新产品开发组织。为了顺利实现产品开发,在产品层、子阶段层和设计层并行;在动态项目型产品开发组织中,又讨论了组建产品策划团队、产品开发管理团队和产品开发技术团队等内容,以确保相应的新产品开发战略的实现。     

领导风格与员工工作态度——互惠和信任的中介作用的实证研究

互惠和信任是社会交换的普适准则。本文基于社会交换理论，以中国境内各类企业972位管理人员为样本，试图研究领导风格与员工工作态度之间的关系，尤其是组织与员工间的互惠和员工的组织信任在其中的中介作用。在初步研究的基础上，本文对变革型领导、事务型领导、广义互惠、平衡互惠、员工的组织信任、组织承诺和离职意愿各概念进行了系统的探索性分析和验证性分析，接着检验了这七个核心概念的区分效度。研究结论表明：（1）变革型领导不仅直接对员工的组织信任和组织承诺产生作用，而且通过组织对员工的广义和平衡互惠使员工产生对组织的信任，从而提高员工的组织承诺和降低员工的离职意愿；（2）事务型领导仅仅通过互惠对员工的组织信任和组织承诺产生作用；（3）广义互惠直接影响员工的组织承诺，平衡互惠通过组织信任影响员工的组织承诺。研究结论告诉我国企业领导者，首先，尽可能锻炼自己，努力成为变革型领导者。其次，要努力塑造互惠和信任的企业文化，并且特别着重于建设广义互惠的企业文化和制度环境。