团队沟通、信任与冲突关系的实证研究

有关团队冲突和绩效的议题一直深受学术界和实践界关注。然而沟通作为引起和解决冲突的重要因素,尚未得到充分重视。通过文献梳理构建沟通与冲突的关系模型,基于178个工作团队的数据进行实证分析。结果发现沟通意愿和沟通方式对冲突和团队绩效影响显著,并且信任程度高的团队,沟通对冲突的影响更为强烈。团队领导者可以通过建立良好的沟通氛围来进行冲突管理,最终提高团队绩效。     

When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting

Despite the well-recognized importance of interaction orientation, limited studies have investigated its boundary conditions from the frontline employees' perspective. To address this issue, this study investigates the effect of interaction orientation in service value creation and identifies hierarchical trust and deep acting of frontline employees as two moderators. This study conducts a moderated regression analysis for hypotheses testing using a triadic data set of 2090 responses from managers, frontline employees, and customers of 209 firms. The findings show that interaction orientation has no effect on service value. Rather, interaction orientation contributes to perceived service value only when frontline employees have higher trust in their managers or when employee deep acting is high. The value of this study is in revealing the contingencies of interaction orientation on service value. It offers managerial implications that firms should build high trust in managers and encourage deep acting among frontline employees when implementing an interaction orientation strategy.     

Are Market Orientation and Learning Orientation Necessary for Superior Organizational Performance?

There exists contradictory theoretical arguments and counter-intuitive empirical results regarding the market orientation, learning orientation and organizational performance nexus. We ask, can we simplify relations in this nexus? This study analyzes data from Australian organisations and employs non-nested encompassing tests. Contrary to recent findings extolling the virtues of a learning orientation, our results suggest that a market orientation may be the pre-eminent strategy to achieve superior organizational performance.     

浅析信托在我国并购融资中的作用

在我国金融业分业经营的环境下,信托投资公司是惟一能够综合利用金融市场连通产业与金融的机构。信托参与并购融资不但具有“混业经营”、隔离风险等优势,而且有助于改善企业的负债结构,降低财务风险,为企业提供全程的金融服务。     

The employee-organization relationship, organizational citizenship behaviors, and superior service quality

This study proposes a model of customer-contact service employee management that examines organizational citizenship behaviors as critical links between aspects of the employee-organization relationship (perceived organizational support, organizational identification) and customers’ perceptions of service quality. In addition, it investigates the role of job autonomy in providing the necessary behavioral discretion for employees to be able to perform citizenship behaviors. The hypothesized model was partially supported. Theoretical and managerial implications are explored.     

我国基金托管人监督职责问题研究

我国《证券投资基金法》规定:基金托管人负有保管和监督双重职责。但由于基金托管人和基金管理人具有共同利益,从博弈数量模型看他们可能形成合谋,损害投资者利益;同时信托契约设计上的缺陷以及托管人实际操作中的无能为力,使托管人监督不力。因此,要从法律上建立对托管人及管理人的激励机制而非法律严惩;从信托契约上完善受托人机制以及借鉴公司型基金。     

The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective

While e-commerce has witnessed extensive growth in recent years, so has consumers’ concerns regarding ethical issues surrounding online shopping. The vast majority of earlier research on this area is conceptual in nature, and limited in scope by focusing on consumers’ privacy issues. This study develops a reliable and valid scale to measure consumers’ perceptions regarding the ethics of online retailers (CPEOR). Findings indicate that the four factors of the scale – security, privacy, non-deception and fulfillment/reliability – are strongly predictive of online consumers’ satisfaction and trust. The results offer important implications for e-retailers and are likely to stimulate further research in the area of e-ethics from the consumers’ perspective. Sergio Román is an Associate Professor of Marketing at the University of Murcia (Spain). He has been a Visiting Scholar at the University of Arizona. His articles have appeared in the Journal of Business Research, International Marketing Review, International Journal of Market Research, European Journal of Marketing and Journal of Marketing Management. His research interests are focused on personal selling and sales management, international marketing and business ethics.     

Rejection of Empathy in Negotiation

Trust is a crucial quality in the development of individuals and societies and empathy plays a key role in the formation of trust. Trust and empathy have growing importance in studies of negotiation. However, empathy can be rejected which complicates its role in negotiation. This paper presents a linguistic analysis of empathy by focusing on rejection of empathy in negotiation. Some of the rejections are due to failed recognition of the rejector’s needs and desires whereas others have mainly strategic functions gaining momentum in the negotiation. In both cases, rejection of empathy is a phase in the negotiation not a breakdown.     

企业战略联盟的组织形态演进

长期以来,战略联盟一直是战略管理中倍受关注的焦点。从两条主线追溯了战略联盟组织形态的演进路径———其中一条是战略联盟的组织形态特征,另外一条则是企业联盟的战略涵义。分析战略联盟组织形态演进过程中的共同特征,对我国企业的发展和竞争具有一定的现实意义。     

组织间关系及其进化过程研究

组织间关系作为企业的关键资源,已成为理论界和实践者关注的焦点。针对嵌入企业之中的组织间关系缺乏统一认识的问题,应从系统观的视角,研究和分析组织间关系的内涵、特征等基本问题,为进一步研究深入组织间关系理论提供基础;从动态观的视角分析组织间关系进化过程及其特点,有利于指导企业管理者加强组织间关系管理。