武汉铁路局客运市场分析及营销对策建议

针对武汉铁路局从2006年至2011年客运量持续增长现象,结合武汉铁路客运市场特点,分析客运量持续增长的原因。根据2012年客运营销目标,探讨营销思路,提出在市场开发、推广渠道、激励机制、营销重点、营销机制、服务质量等方面应采取的具体营销对策。     

Is tourism just another staple? A new perspective on tourism in remote regions

According to recent research, countries may have a positive image from a tourism perspective, but they may be seen as lacking from an economic or political viewpoint. As governments and destination management organisations spend large sums of money in promoting tourist attractions, the question of whether these activities also influence other aspects of a country's image becomes relevant. The objective of the research is to determine the effect of tourism promotions on the image of the country and that of the destination as two separate concepts, in the case of Israel, a country subject to continuous conflicts. A 2?×?2 quasi-experimental design is utilised to investigate the influence of tourism promotional brochures. Additionally, a comparative perspective is used to determine whether people from diverse countries and backgrounds may be affected differently by the same information. The findings confirm that tourism brochures influence not only the image of the destination, but also that of the country. These effects are found to be different for respondents from the two different countries compared. The article focuses on understanding how tourism communication strategies may also be used to improve the image of a country, with potential benefits for international marketing and international relations.     

论社会中介组织的内部营销

社会中介组织在我国经济发展中发挥着日益重要的作用 ,然而却存在着服务质量低下等问题。服务利润链理论认为 ,组织的内部服务质量决定其外部服务质量。为了提高客户服务质量 ,增强市场竞争力 ,社会中介组织必须开展内部营销 ,其关键是加强员工管理 ,注重文化建设 ,改革流程与制度     

Theoretical Perspectives Applied to Inter-Organisational Collaboration on Britain's Inland Waterways

Summary

The increasing need to forge partnerships to accomplish collective and organisational goals in tourism has been theorized at length in recent literature. However, limited research has been published to apply such ideas to existing collaborative forms. Within the context of inland waterway boating holidays in Britain this paper explores the inter-organisational behaviour of a contemporary case, the inland Waterways consortium, an initiative led by the British Tourist Authority. The paper considers the findings of a series of in-depth interviews and survey work with members of the inland Waterways consortium, which is comprised of local authorities, government agencies, and private firms. Theoretical contributions from the literature are used throughout to identify predictive possibilities and advance existing knowledge of the internal dynamics of an inter-organisational collaborative tourism initiative. The first half of the paper compares theoretical perspectives on the origin and development of collaborative action to the genesis and development of the Waterways case. The second half of the paper addresses the inter-organisational dynamics and structure of the inland Waterways consortium with consideration of the future potential of this new collaborative entity. The paper concludes with a set of specific recommendations for the consortium as well as offering general directions for future research.     

Are small travel agencies ready for digital marketing? Views of travel agency managers

Digital technology provides new communication and distribution channel for both consumers and suppliers of travel services. Internet enables the travel agencies to adopt digital marketing to attract, inform and serve the travellers. However, in developing countries, the adoption of internet and digital marketing is slow. This study therefore finds it imperative to explore the triggering factors and perceived challenges of digital marketing by travel agencies - an entity whose perspectives do not find much place in the published academic literature. The qualitative study reveals the popular and trusted digital platforms used by the travel agencies. It also presents the factors that inhibit or assist the use of digital marketing by travel service managers.