公务员管理与公共服务中的几个问题探析

明确“两个定位”。即价值理念定位和目标要求定位，有针对性地解决公务员管理中的一系列现实问题，对于当前加强公务员管理和提高公共服务水平具有重要作用。塑造公务员公共精神是价值理念定位；提高公务员素质与公共管理效能是目标要求定位。当前，加强公务员管理和提高公共管理效能，既要重制度、措施、机制上的创新，更要重视理念、精神的塑造、内功的锤炼。     

在华服务业跨国公司对我国服务业的影响及启示

服务业跨国公司的对外直接投资已占世界对外直接投资总的存量和流量的一半以上。而我国吸引服务业跨国公司对外直接投资总体上尚处于起步阶段。在分析服务业跨国公司在华投资现状的基础上,论述了其对我国服务业发展的影响。在加入WTO五年保护期结束后,如何在新的开放形势下吸引服务业跨国公司来华投资,同时保护和发展我国服务业,提出了自己的意见和建议。     

论社会中介组织的内部营销

社会中介组织在我国经济发展中发挥着日益重要的作用 ,然而却存在着服务质量低下等问题。服务利润链理论认为 ,组织的内部服务质量决定其外部服务质量。为了提高客户服务质量 ,增强市场竞争力 ,社会中介组织必须开展内部营销 ,其关键是加强员工管理 ,注重文化建设 ,改革流程与制度     

公益精神与和谐社会的构建

公益精神是和谐社会的精神内涵。一个社会要真正实现和谐，必须以公益精神为指导，妥善解决以下四个方面的问趣：一蔓妥善处理好政府自身利益与社会公共利益之间的冲突，实现政府与社会的和谐；二要充分协调公民个人利益与国家整体利益之间的冲突，实现公民与国家的和谐互动；三要妥善解决企业自身利益与市场整体利益之间的冲突，实现企业与市场的和谐互动；四蔓协调解决非营利组织自身利益与社会公共利益之间的冲突，实现非营利组织与社会的和谐互动。     

私家车发展状况的国际比较与借鉴

文章通过对国内外私家车发展状况的比较,得到了一些有益的启示,建议我国私家车的发展问题应该考虑到我国的综合交通运输能力,积极发展多样化的交通方式,逐步建立多层次、高效、完善、有序的交通服务系统。     

我国生产性服务贸易的发展及国际竞争力分析

生产性服务作为服务业和加工业的粘舍剂．以服务业为中心将产业价值链的各个环节串连起来，成为先进工业化国家后工业化的重要特征。因而，生产性服务贸易也就成为服务贸易的重要内容与发展趋势。本文对我国生产性服务贸易进行了实证分析，结果表明：我国生产性服务贸易发展速度较快，但贸易结构落后，贸易逆差逐年扩大，竞争力较弱，影响到作为世界加工厂的我国制造业。因此，扩大生产性服务贸易，改善生产性服务贸易结构，是提高我国生产服务贸易国际竞争能力的重要举措。     

全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

The effect of management commitment to service quality on employees’ affective and performance outcomes

A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant effect on their perceptions of service recovery performance. The influence of management commitment to service quality on service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction. Implications of the results and further research avenues are discussed. Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals. Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University. Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business. Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research. Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research.     

中俄跨境电商服务供应链发展研究——以全球速卖通为例

指出随着中俄跨境电商的迅猛发展,跨境电商平台之间的竞争不断加剧且竞争焦点逐渐从商品竞争过渡到供应链和整体服务水平的竞争。结合全球速卖通在俄罗斯的跨境电商服务供应链的运营情况,通过建立PEST-SWOT矩阵模型,分析全球速卖通在俄罗斯市场的服务供应链发展的竞争态势及宏观环境,并针对其存在的问题提出了优化路径。     

莆田市发展“医养一体化”服务模式的对策研究

随着银色浪潮来袭,如何养老已成为我国各城市重点关注的问题。将医疗机构、养老机构、社区医疗服务中心当中的医疗资源与养老资源进行共享交流,搭建“医养一体化”平台,是我国养老服务的发展趋势。论文研究了莆田市如何突破传统养老方式的局限性,推行“医养一体化”服务模式,探讨“医养一体化”平台的搭建对策。