Agent技术在CRM中的应用研究

简单介绍了Agent的属性特点及CRM的相关知识，讨论了Agent技术在CRM中的应用，指出Agent技术能为企业更好地管理客户信息，增强其竞争力。     

强化政府引导服务功能 提高企业整体创新能力

怀化是一个欠发达的山区,要发展、壮大民营经济,提升民营科技企业整体创新能力,必须注重发挥科技部门职能作用,强化政府引导服务功能。     

信息服务模式及网络利用

当今的用户获取信息的渠道越来越广,这使得信息服务面临着多方面的竞争。对于从事信息服务的工作者而言,如何让信息真正有效地服务于各行各业和广大用户,以及依据什么因素来选择恰当的服务模式与推动模式的更新都是非常重要的。文章初步探讨了信息服务模式的变化,以及网络在信息服务中的利用。     

国土资源行政管理的若干应用基础理论问题（下）－资源开发与资源产业

从自然资源投入产出关系分析入手 ,论述了资源产业的两大产业群———资源开发业与资源再生产业 ,揭示了其内外经济关系。     

Analysis on effects of modern service industry to economy

This article analyzes the contribution of modern service industry to the economic development in six aspects： the modern service industry can promote economic growth, expand employment, promote economic restructuring, enhance the level of urbanization, improve people＇s standard of living and help enterprises to convert business ideas.     

论服务性企业的内部信息流管理——从服务质量管理角度

不同类型的服务性企业，其产品的种类、顾客化程度、顾客参与性程度和劳动密集程度等特征各有不同，但由于服务产品的某些共同特性，形成了企业内部信息流管理的共同规律。也决定了服务性企业内部信息流管理的必然性和特殊性。企业的信息流管理是企业加强顾客和企业之间以及企业各部门之间沟通的重要基石。掌握信息流管理原理，应对顾客意见，保持信息的容易获得性、流转顺畅性、对改变的自适应性和信息反馈机制，对不断提高服务质量、提高顾客满意度至关重要。     

A theory of innovation for process-based innovations such as nanotechnology

Many see Nanotechnology as the technology that will underlie the next Schumpeterian wave creating new opportunities for wealth and job creation. Further it is a process based or materials technology. Yet all currently used models of innovation are based on assembled products or service products and these simply do not recognize the differences in materials products nor the “enabling” nature of Nanotechnologies. If nanotechnology is poised to become the economic engine of this millennium and if current models of innovation, which are utilized, by policy makers and firm based strategist alike are based on technology product paradigms that are dissimilar to the realities of nanotechnology and other process-based technologies then there is cause for concern.Here the authors provide a model and supporting cases demonstrating a new process or materials based innovation model that is based on the tight coupling between product and process innovation of not only Nanotechnology-based products but other process-based products. This is an important finding, because it identifies and remedies a gap in the literature associated with earlier process and product innovation models. For process-based products like materials, food, chemicals and nanotechnologies any change to the manufacturing processes results in significant changes in end product features. The implications of this model to practice are considered.     

《服务贸易总协定》及其对中国贸易的影响

我国已成为WTO成员国，因此必须遵守WTO所有规则，特别是要遵守《服务贸易总协定》，为我国服务业发展服务，解读和掌握这一协定的基本知识、规则，就显得极其重要和必要。     

谈旅游服务理念在旅游企业中的确立

当今旅游企业面临国内、国外双重竞争压力,从现实来看确立旅游服务理念已经成为旅游企业的一致选择,其实确立旅游服务理念是很多客观因素促成的必然结果,这些因素既有宏观的又有微观的,首先确立旅游服务理念的客观必然性和它增强企业核心竞争力的重要作用,然后确定服务理念的内容,使旅游企业健康地发展。