科学发展添活力 创先争优展魅力

紧密结合北京煤矿机械公司发展实际,阐述了只有紧紧围绕科学发展这一中心任务,才能扎实有效地开展创先争优活动,从而推动企业又好又快发展。     

大同煤矿集团加强思想政治工作的实践

文章从突出理论教育、舆论引导、以人为本、关注民生、安全教育5个方面,论述了同煤集团从实际出发,创新思想政治工作的具体实践。     

徐州矿务集团信息化管控统一平台建设探讨及设计

根据煤矿信息化建设存在的问题,阐述了矿务集团信息化管控统一平台建设的必要性,并分析了其具体实现的关键性工作,最后给出矿务集团信息化管控统一平台建设的概要设计。     

淄矿集团构建本质安全管理体系的探索与实践

为了减少煤矿安全事故的发生,建设本质安全型矿井是煤炭工业发展的必然趋势。结合本质安全管理体系的建设情况,从理念引导、管理创新、科技推进、员工培训等方面介绍了本质安全管理体系的建设与实施情况。     

对新疆煤炭大企业大集团战略实施的调查与思考

本文在介绍新疆煤炭大企业大集团入驻及项目规划实施概况基础上,分析战略实施过程中存在的突出问题,并针对性地提出建议,特别是金融支持战略实施的对策。     

Customer Aggression,Emotional Exhaustion,and Hotel Employee Outcomes: A Study in the United Arab Emirates

The purpose of this study is to develop and test a conceptual model that investigates emotional exhaustion as a mediator of the effects of customer aggression on life satisfaction and turnover intentions. The model also examines supervisor support as a moderator of the relationships among customer aggression, emotional exhaustion, and the previously mentioned outcomes. Data were gathered from a sample of full-time Arab frontline employees in the international five-star chain hotels of Dubai in the United Arab Emirates. The hypothesized relationships were tested using LISREL 8.30 through path analysis. The results demonstrate that emotional exhaustion partially mediates the effects of customer aggression on life satisfaction and turnover intentions. The results further reveal that supervisor support acts as a moderator of the impacts of emotional exhaustion on these outcomes. Implications of the findings are discussed and their future research directions are offered.     

煤电物流服务供应链路港协同运作研究

由于国家能源分布和消费的空间不均衡,我国煤炭运输长期以来一直压力很大,整个煤炭物流服务供应链一直处于一种非正常状态。受各种复杂外在环境影响及自身需求变化,时而煤炭积压港口,需要疏散,时而南方电厂库存告急,急需紧急调入煤炭。文章在综合分析国内外学者对物流服务供应链研究的基础上,描述我国煤电物流服务供应链的构成及特征。对煤电物流供应链中铁路、港口这两个关键环节进行动态跨组织流程设计,特别是对我国煤炭物流的瓶颈——铁路与港口衔接环节,运用流程优化的视角,对信息协同技术进行分析构建,从而为建立协同的煤电物流服务供应链一体化体系提供支持。     

煤矿班组安全执行力研究

提高煤矿企业班组安全执行力,是提高煤矿安全生产水平的重要途径。通过对煤矿生产“三违”现象进行分析,得出“三违”现象的根本原因是安全执行力不够。首先对煤矿班组安全执行力概念及作用进行了阐述;其次,分析了影响煤矿班组安全执行力的主要因素;最后,针对影响因素分析结果,制定了提高煤矿班组安全执行力的措施。     

张家峁煤矿技术管理的实践与创新

技术管理是一项比较复杂的综合性管理活动。本文从煤矿技术管理的概念入手,从促进煤矿安全工作、技术工作的角度出发,指出了技术管理对于煤矿安全生产的重要性和必要性。并结合张家峁煤矿技术管理工作的实践与创新,从以人为本、建立健全的技术管理制度体系、加强“一通三防”技术管理工作和依靠科技创新几个方面,分析了张家峁煤矿开展技术管理工作中取得的成绩,思考了张家峁煤矿目前在技术管理工作中遇到的问题,并针对这些实际问题,提出了合理的解决措施。     

Reducing burnout in call centers through HR practices

Previous research on call centers has demonstrated that human resource (HR) practices can be related to employee stress; however, these studies did not examine the linking mechanisms underlying these associations. Using the job demands–control (JD‐C) model as a theoretical framework, we examine perceived job demands (namely, emotional dissonance and quantitative demands) and autonomy as potential mediators in the relationship between HR systems and burnout (exhaustion and cynicism). We distinguish between HR control systems, which include performance monitoring practices, and HR involvement systems, which include training, participation, and performance‐related pay. This study samples 811 employees working in 11 call centers. Our findings support the idea that HR systems can help reduce burnout in call centers by verifying that HR control systems associated with more emotional dissonance and less autonomy increase burnout. On the other hand, an HR involvement system decreases workers' burnout because it alleviates the job demands of emotional dissonance and quantitative demands. This study fills a gap in the literature between HR systems and burnout by demonstrating the role job demands and autonomy play in explaining how HR systems improve or decrease workers' exhaustion and cynicism. © 2010 Wiley Periodicals, Inc.