Positive psychological capital and emotional labor in Korea: the job demands-resources approach

This study examined the effect of organizational justice perception on service employees' positive psychological capital and the influence of positive psychological capital on surface and deep acting. Drawing on the job demands-resources (JD-R) model and the literature on positive work environment, the indirect effects of perceived distributive and procedural justice on surface and deep acting through service employees' psychological capital were hypothesized. Using data from 263 flight attendants of the largest airline company in South Korea, the results indicated that perceived distributive and procedural justice were positively related to service employees' psychological capital, which, in turn, fostered deep acting but not surface acting. Deep acting was negatively related to emotional exhaustion, while surface acting showed a positive relationship. Emotional exhaustion, in turn, increased turnover intention. This study offers contributions to our understanding of positive psychological capital and implications for emotional labor in service management. Limitations and future research directions are discussed.     

Resentful and religious: How religiosity can mitigate the detrimental effects of workplace embitterment on helping behaviors

This study aims to establish how employees' experiences of workplace embitterment may direct them away from voluntary efforts to help coworkers, mediated by emotional exhaustion and moderated by religiosity. Three rounds of survey data, collected from employees and their supervisors in various Pakistani organizations, reveal that a sense of being emotionally overburdened by work links rancorous feelings due to negative work events with tarnished helping behavior, mitigated by employees' ability to draw on their religious faith. As an original contribution, this research addresses the effect of an actually felt negative emotion (workplace embitterment), instead of a source of emotional hardship, on employees' propensity to halt extra-role work efforts; it also describes how the personal resource of religiosity influences this process.     

我国资源整合下煤炭物流的发展策略研究

我国煤炭物流的发展存在较多问题,如对煤炭物流发展的重要性认识不深、煤炭物流的现代化程度低、＂黑色＂物流等。资源整合下我国煤炭物流发展可采取以下策略：创造现代物流发展的良好环境,构筑煤炭实物物流平台;改善物流管理技术,提高煤炭物流现代化水平;多管齐下,实现煤炭黑色物流到绿色物流的转变。     

煤矿企业如何降低原煤生产性修理费支出

煤炭企业修理费是原煤成本的构成部分之一,修理费用的管理是煤炭企业的一项重要管理工作。本文重点阐述影响修理费支出的因素,管理控制方法,生产设备维修管理,为煤矿企业提供修理费使用管理方面的经验。     

选煤厂集中监控系统应用研究

选煤厂集中监控系统包括集中控制系统、调度监控系统和工业电视监控系统。本文以某选煤厂为例,介绍了各系统的组成和功能。     

搭建云南省中小煤炭企业电子物流平台初探

电子商务是煤炭企业增强竞争力、走向世界的必备手段。经济全球化的挑战,煤炭行业的改革与煤炭销售工作的特点决定了实施电子商务的迫切性。本文分析了云南省中小煤炭企业在市场竞争中相对于东源集团竞争力薄弱的具体原因,提出将中小煤炭企业构建成不同的中小煤炭企业群,探讨了在这一群体建立电子交易平台由信息管理中心管理的模式,云南省中小煤炭企业电子交易平台相关问题分析,同时提出了在这一模式下通过在这一群体建立物流配送中心来改善原来物流配送环境的具体思路。     

Emotional labor's impact in a retail environment

It is essential for organizations to understand and manage salespeople's emotions. By monitoring the effects of emotions on the job, management can promote and enhance its sales force. However, the literature on salespersons' emotions has been largely overlooked. This paper establishes an integrative emotional labor process model to better understand the emotional component of the sales force in a retail context. Specifically, the paper examines the impact of emotional labor and emotional exhaustion in relation to job satisfaction and organizational commitment. Findings suggest that emotional labor predicts both job satisfaction and organizational commitment, while emotional exhaustion only predicts job satisfaction.     

可持续发展视角下的煤炭城市环境伦理研究——以榆林市为例

资源环境是人类赖以生存和发展的物质基础。人类在享受巨大的物质财富的同时,却以前所未有的规模和速度破坏着其赖以生存的自然环境,致使环境问题已经成为人类生存和发展所面临的一个严重威胁,引发了日益严重的环境伦理危机。这一点在以煤炭资源为主要发展动力的城市尤为如此。鉴此,从可持续发展视角来探讨煤炭城市的环境伦理建设问题就显得尤为重要。本文从理论上阐述了可持续发展与环境伦理之间的内在关系,并以典型的煤炭资源型区域-榆林市为例,剖析了其在开发煤炭资源过程中所引发的严重环境伦理问题及造成这些问题的原因:缺乏对自然的敬畏感;粗放式经济增长方式使然;政府GDP第一的考核指标作祟;相关法律法规不完善。最终提出了改善环境伦理问题的一系列建议:摒弃GDP第一的理念,树立绿色GDP发展理念;加强环境伦理宣传教育;优化产业结构,转变经济发展方式;完善相关法律法规,加大执法力度;实行资源占用补偿机制。     

基于GAP的煤矿远程多业务监测系统的研究

在煤矿企业信息网与井下工业控制网络互连时常常会涉及到数据安全问题,尤其是井下工业控制网络当中有关安全生产监测的控制信息。本文采用安全隔离网闸机制,并在传统监测系统中嵌入GIS、语音、短信、视频等联动业务,为现代化煤矿的综合自动化提供安全可靠的信息平台。     

煤炭企业混合所有制改革与公司治理机制优化

煤炭企业混合所有制改革是煤炭企业建立现代企业制度的必然要求。煤炭企业混合所有制改革要求在国有煤炭企业中引入民营投资、外商投资,形成煤炭企业投资主体多元化的格局。煤炭企业混合所有制改革要求煤炭企业按《公司法》要求改制为规范的公司制企业,构建以股东会、董事会、监事会、经理层为代表的现代公司治理结构。煤炭企业混合所有制改革拓宽煤炭企业融资渠道,引入国内外战略投资者,可优化煤炭企业的公司治理机制。总之,煤炭企业混合所有制改革有利于煤炭企业公司治理机制的形成和优化。