江苏省服务外包对产业结构影响的实证分析

随着国际分工愈加深化和信息技术的快速发展,服务外包正在成为新一轮国际产业转移的热点,江苏省迫切需要借助服务外包的发展来促进产业结构升级。本文立足于江苏省服务外包和产业结构现状,探讨了服务外包通过对其GDP贡献率、三大产业比重变化、研发(经费、人力)投入、劳动高级化程度的影响来促进产业结构升级和优化,最后提出了强化服务外包、提高创新能力等建议。     

中国现代服务业发展与服务贸易国际竞争力提升协同性研究——基于VAR模型及脉冲响应函数的动态实证分析

基于VAR模型和脉冲响应函数,利用1982~2009年的时间序列数据研究现代服务业与服务贸易国际竞争力之间的动态关系。Granger因果检验以及脉冲响应结果表明:现代服务业各因素与服务贸易进出口之间存在长期稳定的协整关系;现代服务业和服务贸易进口间存在较显著的相互推动作用,而现代服务业与服务贸易出口间相互推动作用不明显。最后,提出促进我国现代服务业发展,提升服务贸易国际竞争力的相应政策建议。     

中国服务业技术效率的系统性分析

本文利用随机前沿分析法研究后发现,从行业层面看,管制松的行业技术效率比管制紧、进入壁垒高的服务行业高,技术效率由东部向中西部呈递减,各地区存在行业分布的结构性差异;2004-2009年的服务业技术效率先小幅上升后下降,而且有些行业具有抗外界经济波动冲击的特性。从上市公司层面看,进入壁垒越高,行业技术效率越高,民营企业技术效率低于国有或集体所有制企业。通过对比发现,这很有可能是管制引起的,高进入壁垒给在位垄断企业带来了好处,但导致了行业内部的发展不平衡。     

中国文化贸易结构和贸易竞争力分析

基于文化产品和服务进出口数据,对中国文化贸易结构、国际市场占有率、贸易竞争力指数、显示性比较优势指数的分析表明,尽管中国是文化产品出口第一大国,但文化贸易结构不合理,文化产业总体国际竞争力较弱且发展不平衡;中国文化贸易的竞争优势主要体现在手工艺品、设计、视觉艺术品和新媒体这些外围的文化产品中,具有核心内容的影视媒介、音乐媒介、出版物及版权、文化休闲娱乐服务等文化出口比重低、竞争力弱。     

The twilight world of British business politics: The Spring Sunningdale conferences since the 1960s

This article explores a previously unknown form of interaction, known as Spring Sunningdale, between the British business elite and its civil servant equivalent in Whitehall. These began in 1963 and were still continuing only a few years ago. The continuity and stability of these meetings stands in contrast to wider changes in the nature of business–government relations in Britain during this period, particularly since the election of the Thatcher government in 1979. The article analyses why there was such continuity and what the senior civil servants and the captains of industry who attended these annual meetings gained from them.     

服务经济下北京城市空间结构的转型

城市空间结构是城市经济结构和城市社会结构的空间投影,城市经济结构的变化必然促进城市空间结构的转型。新中国成立后,几乎所有的中国城市都经历了由服务性城市向生产性城市的转型。改革开放以来,特别是1990年代的城市改革,使城市在区域中的中心功能地位得到强化,部分城市开始从生产性城市向服务性城市转型,服务经济快速增长,城市空间结构也经历了空间重组和功能转移。本研究运用北京市1949-2010年第三产业各部门增加值数据和主要时段第三产业用地空间布局状况,从产业链、产业支撑、产业融合和服务外包四种服务经济发展模式入手,分析了服务经济作为城市空间结构转型的内在机制和空间演化趋势。     

城市公共服务设施空间分布分异调查——以广州市为例

社会经济体制综合转型以来,市场机制逐步取代行政命令成为我国城市公共服务设施配置的主体方式,其空间分布形态也由空间均衡趋向社会分异。以广州市为例,基于3954份有效问卷和城市公共服务设施专项调查数据,对城市公共服务设施的空间分布进行了社会生态学分析。研究结果表明,广州城市公共服务设施空间分布的社会分异特征显著,中心城区116个街镇单元可以划分为6个类型,不同阶层社会群体居住单元的公共服务设施配套及可达性存在显著差异;受旧城区社会经济持续繁荣及历史沉积效应影响,社区地位与城市公共服务设施供给及可达性之间呈非完全一致性,体现出类似西方国家城市公共资源配置过程中的城市生态法则的作用特征。     

Supermarket self-checkout service quality,customer satisfaction,and loyalty: Empirical evidence from an emerging market

Supermarket shoppers around the world are increasingly encountering and using self-service technologies (SSTs) during their shopping process. The SSTs are mainly offered to reduce retailer costs and enhance customer's experience. Among the many different SSTs available, self-checkout systems (SCS) have become an extremely popular choice of supermarkets around the world. Although some of the main motivations of the supermarkets for offering SCSs are cost cutting, speed, and convenience, supermarkets are also assuming that these services would enhance customer experience, satisfaction, and ultimately loyalty. However, empirical evidence is needed to better understand customer expectations of SCS service quality and how technology based service quality impacts retail patronage. Therefore, the purpose of this research is to examine the service quality of supermarket/grocery store SCSs and its impact on customer satisfaction and loyalty in an emerging market, namely Turkey. Using the SSTQUAL scale (Lin and Hsieh, 2011), data (n=275) for the study is collected from shoppers who had just completed going through the self-checkout counter in a large supermarket chain. The results of this study show that SCS service quality positively influences loyalty through the customer satisfaction path. Managerial and research implications of the findings are discussed.     

Development of a service continance model with IT service antecedents

This study make provides service marketers, particularly those delivering information technology (IT) related service, with insight to the factors that consumers use when evaluating IT services. We develop a service continuance model that includes the antecedents of the consumer׳s decision to continue using information technology (IT) related services in a B2C service environment. Using data from the smart phone service consumers, a covariance-based structural equation modeling analysis is used to test the research model. Results from our empirical study suggest that the association between service usefulness and service continuation intention is fully mediated by service satisfaction. Though both system-service quality and customer-service quality are positively associated with service satisfaction, consumers of IT related services attach greater importance to system-service quality than to custom service quality. Likewise, the indirect path to service continuation intention is stronger in system-service quality than in customer-service quality. Our findings have practical implication for growing market share in IT related services by recognizing the importance of system-service quality in technology service delivery.     

The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

This study examines the relationships among relevant service quality dimensions of Internet service providers (ISP) and their customers’ perceived value, trust and commitment. Data was collected from residential Internet users in Thailand. The final usable sample size was 1507. The analyses include segmenting ISPs’ customers on the basis of their usage pattern and evaluating their perceptions of Internet service quality dimensions. In addition, several alternatives models were compared using structural equation modelling to confirm the mediation effects. An ISP’s service quality is influenced by the following four dimensions (a) network quality, (b) customer service and technical support, (c) information quality and (d) security and privacy. The findings reveal that while all dimensions have positive effects on trust, only network quality, information support and privacy influence customer value significantly and information support is the only dimension which is directly related to commitment. Additionally, the effects of customer service and information support on value vary across customers of different Internet usage patterns. The contribution of the present paper stems from the simultaneous modelling of a range of mediation effects which can better help explain the impact of service quality dimensions on customers’ cognitive and affective evaluations in high-tech service settings.