Order management for profit on the Internet

To succeed, Internet retailers must make a profit on the goods and services they sell. But e-tailers are still searching for strategies that work. To test current practices, we became “phantom shoppers” and bought a randomly chosen set of CDs from a variety of Internet retailers. Our findings suggest that order management and logistics skills are pivotal for selling profitably on the Internet. In this article, we show how Internet retailers can deploy resources creatively to attract the right shoppers, convert these shoppers into buyers, and improve the chances of repeat purchase while maintaining profit margins.     

The Economic Significance of User-Generated Feedback

This paper examines the impact of user-generated feedback on price at a price comparison site or shopbot. It employs a modified hedonic price function to explore the use made by current potential consumers of the experience of past actual consumers in evaluating quality attributes that were not observable when the product was initially launched on to the market. Using a database of daily observations on 211 digital cameras traded on NexTag.com, we find that the product’s star rating, reflecting all the available individual assessments of the product, has a significant negative impact on the discount on the manufacturer’s recommended selling price at which the product is offered.     

Expanding opportunities for online shoppers with disabilities

The Internet promises many opportunities for consumers who shop online. While prior studies identify problems with online access for persons with disabilities, research has not examined whether consumers with disabilities shop online similarly to persons who are not disabled. The study attempts to fill this gap in two unique ways. First, this paper specifically considers the frequency of online shopping, the amount spent, and reasons for shopping online among both disabled and non-disabled persons. In addition, the study groups persons with disabilities into six major categories according to disability type rather than aggregating into one general category. Telephone surveys of 1053 persons reveal both differences and similarities that suggest opportunities for improving online access and developing a richer understanding of the online shopping motivations and needs of persons with disabilities.     

企业工业互联网标准化与数字创新绩效——基于资源编排的视角

企业工业互联网标准化能力对于提高研发强度和优化资源配置具有重要意义.从标准资源编排的视角出发,基于工业互联网标准文本数据,以工业互联网领域 310 家A股上市企业为研究对象,分别考察了标准化能力对于企业数字创新绩效的影响.研究发现,标准文本的不同特征反映了企业标准化资源结构化、能力化和杠杆化阶段的不同特征,进而从资源编排的视角发现了企业标准化能力对于数字创新水平的正向影响作用.在作用机制上,企业工业互联网标准化提高了企业研发强度与资源配置效率,从而促进了数字创新绩效的提升.研究结果揭示了企业工业互联网标准化能力建设助推企业提质增效、创新发展的机制,为提升企业生产效率和推动我国产业转型升级提供了启发与参考.     

互联网金融的信用风险评估与预警研究

随着互联网金融的蓬勃发展,用户对消费金融的需求也越来越丰富多样。满足用户的多样化需求与建立健全风险监管体系成为互联网金融发展的重中之重。如何实现数据驱动服务升级、技术辅助市场监管成为研究的热点问题。本文通过数据处理与特征工程实现用户认证信息、金融信息、行为信息的融合,利用深度森林算法建立模型进行信用风险评估。结果表明,该方法能有效挖掘数据潜在价值,提高信用风险评估与预警效果。最后,本文针对互联网金融的信用风险预警与市场监管提出了建议。     

The Internet of Things (IoT) in retail: Bridging supply and demand

A sales channel serves two primary functions: delivering information and products to customers. Omnichannel retailing allows for the decoupling of these two functions as consumers can learn about products through channels that differ from those used to purchase them. This separation requires a sophisticated inventory and supply chain operation, as well as integration of all customer touchpoints, in order to match fast-moving supply and demand. The Internet of Things (IoT) can play a fundamental role in channel integration because it allows companies to rebalance supply and demand. We classify IoT initiatives on an opportunity map, presenting a strategic framework that distinguishes initiatives by the value they create and by their major area of impact. We justify the adoption of IoT in terms of its enabling capabilities—those immediately realized by deploying IoT sensor data—but its true potential resides in its enhancing capabilities—unanticipated benefits following IoT adoption—at the intersection of supply and demand.     

发展电子商务，增强企业竞争力

本文分析了电子商务的竞争优势,指出了企业发展电子商务对提高其竞争力的必要性,以及发展电子商务对增强企业竞争力的具体影响,并对未来企业发展电子商务的途径做了展望。