The Impact of Occupational Stress on Employee's Turnover Intention in the Luxury Hotel Segment

This study attempted to identify common characteristics of long-term restaurant employees through employee interviews. The results of this study indicated that certain themes emerged that were found to be common in these long-term employees, such as financial need to work and having friends who work. Incorporating these themes into structured interviews could aid managers in better employee selection.     

Customer-driven philosophy in the banking industry under different ownership status: the case of Greece

Relationship banking (RB) philosophy has become a topic of increasing importance in strategic marketing management. RB concerns inter alia the applying of customer-driven strategies using advanced information technology. This study investigates RB in the Greek banking industry overall and also under different ownership status (privately owned vs. stated-controlled vs. foreign banks). Based on a wide field of research during the period 2005–2006, indeed, we find that banks in Greece apply the philosophy of RB; however, privately owned and foreign banks implement RB strategies more systematically and effectively in comparison with state-controlled banks. The usefulness of our results is twofold: they satisfactorily justify the considerable growth of the private banking sector in the Greek economy and significantly enrich the service-profit chain of this specific industry.     

产业集群的创新型创业人才保留机制研究

创新型创业是创业的新模式,是地区产业升级和经济可持续发展的原动力,创业离不开创业人才,研究特定区域产业集群下创新型创业人才保留影响因素和保留机制成为现实课题。本研究首先界定了创新型创业的含义,以珠三角地区的广东省中山市数据为例,通过问卷调研和深度访谈方式在获得大量第一手资料数据的基础上,分析了产业集群中创新型创业人才与产业集群的互动机理、构建了产业集群对创新型创业人才的保留机制模型,并对集群中创新型创业人才保留给出了政策建议。     

The service climate‐firm performance chain: The role of customer retention

This study examines the role of customer retention as a mediator in the service climate–firm performance chain. Using a predictive design that involves data collected from 1,500 automotive service stores from 12,518 employees and approximately 30,000 customers, a model linking service climate (a concern for employees and customers), customer satisfaction, customer retention, and firm performance was tested. Notably, the results support the overall model and the hypothesized mediating effect of customer retention regarding the relationship between customer satisfaction and firm performance. © 2011 Wiley Periodicals, Inc.     

我国商业银行客户保留策略研究相关文献综述

商业银行如何在日益竞争激烈的竞争环境中取胜?为了解决此问题,本文首先通过对顾客满意、顾客忠诚、顾客保留及三者之间的关系进行综述,然后对商业银行客户保留策略综述,为银行制定客户保留策略提供借鉴。     

Stock Price Reactions to the Repricing of Employee Stock Options*

We study whether the repricing of employee stock options is in the best interests of common shareholders by examining the excess stock returns associated with timely, noncontamin‐ated repricing announcements made by Canadian firms. On the basis of three theories of why firms reprice, we develop competing predictions about the mean announcement‐date excess stock return and the cross‐sectional relations among excess stock returns, the estimated probability of repricing, and proxies for predictions from each theory. For a sample of 72 noncontaminated repricing announcements made by Canadian firms between November 1994 and July 2001, we find a reliably positive three‐day announcement‐date mean excess return of 4.9 percent. The results of our cross‐sectional analyses suggest that the market responds favorably to repricings because they assist in retaining key employees even though, at the margin, they enable managers to extract rents from shareholders. We do not find sufficient statistically significant evidence to reliably conclude that repricings are done to realign employee incentives.     

Tax, Corporate Behaviour and the Foreign Income Dividend Scheme

A model is derived which considers the interactions of corporation tax, advance corporation tax (ACT) and capital gains tax and their impact on UK corporate behaviour. It is shown that the recent changes to the ACT system, in the form of the Foreign Income Dividend (FID) scheme, will increase the gearing ratios of those firms affected by the changes. Debt will become more attractive, since it no longer increases irrecoverable ACT by reducing taxable profits. Furthermore, retention rates will fall, since retentions no longer serve as an ACT shield.