Effects of augmented reality technology characteristics on customer citizenship behavior

In recent years, augmented reality (AR) technology has received considerable attention from academics and practitioners. Although AR technology has a bright side, its dark side has been relatively overlooked. Therefore, this study aimed to investigate the effects of AR technology characteristics on customer citizenship behavior via two conflicting mechanisms: customer immersion and customer fatigue. The study also explored the boundary conditions of customer experience. A total of 247 questionnaires were collected from customers who had prior experience of using IKEA's AR mobile shopping application. A structured model was analyzed using SmartPLS 3 and PROCESS Macro for mediation and moderated mediation effects. The study enriches the current knowledge on AR technology by demonstrating that AR technology can lead to customer citizenship behavior in relation to a brand's AR technology. Interestingly, customer immersion was found to positively mediate the relationship, but customer fatigue was found to negatively mediate it. Furthermore, customer experience was found to strengthen the positive mediation effect of customer immersion and weaken the negative mediation effect of customer fatigue.     

基于人类学视角对“旅游体验”的新思考

“体验经济”概念提出后,很快成为全球热点。受其影响,我国旅游学术界和业界也开始了对“旅游体验”的关注。但由于长期受“经济产业”思路的局限,我国的“旅游体验”研究还缺乏系统性和较深层次的思考。旅游作为人类社会的一种精神文化活动,从本质上决定了文化因素是“旅游体验”成败的关键,而文化往往是通过一些符号或物质载体体现出来的,这就涉及到“真实性”的问题。因此。“旅游体验”问题还应结合人类学相关理论从“文化真实”及“主客关系”等方面进行深入分析。“旅游体验”的研究还需把握真实性、社区参与及文化涵化三个重要概念。同时,旅游体验的“虚拟真实性”应作为一个全新的概念被提出和界定。     

Exploring the influence of tourists’ happiness on revisit intention in the context of Traditional Chinese Medicine cultural tourism

Based on how tourists interpret the destination experience and on attachment theory, this study investigates the influencing mechanism of tourists' happiness on revisit intention for traditional Chinese medicine (TCM) cultural tourism destinations. Three tourist samples confirm the three dimensions of tourists' happiness: positive emotions, engagement, and meaning. Two surveys were conducted to test the direct and indirect influence of tourists' happiness on revisit intention and the moderating role of tourists' health consciousness. The results show that tourists' happiness promotes memorable tourism experience and place attachment, in turn stimulating revisit intention. The results also support health consciousness as a significant moderator between happiness, place attachment, and revisit intention. The findings enrich theoretical understanding of tourists’ happiness and provide marketing and management advice for TCM cultural tourism destinations.     

Psychological factors affecting memorable tourism experiences

This study tries to explore psychological components of memorable tourist experience (MTE) that are most likely to recall tourists’ memories. Urban residents from three representative cities in China were selected as research samples, and totally 301 usable questionnaires were used for data analysis. The results showed that the recollection of MTE was positively affected by novelty, involvement and social interaction. It was also suggested that hedonism and novelty had positive effects on the vividness of MTEs significantly. Additionally, in the context of Chinese culture, two new psychological factors, social interaction and perceived serendipity, resulted in different effects on the MTE.     

陕西深入学习实践科学发展观活动调研与思考

我们党一直重视对党员进行思想教育。开展党员集中教育活动是我们党的一贯做法和优良传统。陕西省在第一批学习实践活动中,认真查找影响和制约科学发展的突出问题,初步形成了推动科学发展、建设西部强省的新思路。     

少数民族地区民俗旅游产品游客体验质量要素体系构建研究——以凤凰为例

关注游客对民俗旅游产品的体验需求,有利于做好游客的体验管理,提升游客的体验质量,实现少数民族地区民俗旅游产品的可持续发展。以体验经济为时代背景,从游客体验角度出发,在梳理旅游体验质量影响要素的基础上,提出少数民族地区民俗旅游产品游客体验质量要素体系的理论模型假设;通过随机抽样的调查方式,采用因子分析和方差分析方法,构建了少数民族地区民俗旅游产品游客体验质量要素体系,包括产品体验、环境体验、管理体验和个人能力4个主要素;并在此基础上,提出了凤凰民俗旅游产品游客体验管理对策,即打造核心体验产品、构筑完美体验环境、加强全面体验管理和高度挑战个人能力。     

A Study on Flow Experience Structures: Enhancement or Death,Prospects for the Korean Wave

In proposing the concept of flow which focuses on experiencing the sites visited by Korean Wave tourists as induced by drama or movies, the role of involvement level (variables) of Korean Wave tourists in influencing flow construct as they experience the sites of FIT (Film Induced Tourism) was investigated. The involvement level of Korean Wave visitors was found to operate as a mechanism by which challenge, skills, and focused attention on site might be more organized or more actively experienced. This recognizes that there is clearly a need for making the FIT sites exposed much by any mix of various media. The findings of this study showed that challenges and skills influence enjoyment as an output factor of flow. Film site visitors are assumed to participate in the roles of film characters, experiencing the places and the atmosphere. The degree of visitors' reflections of the film optimizes awareness of flow experiences on the site. Therefore it is necessary to provide more detailed experiential programs on the film sites with a wide variety of flow-related contents in the film.     

Online Customer Experience and Its Relationship to Repurchase Intention: An Empirical Case of Online Travel Agencies in China

The study reported here examines the relationship between flow experience and repurchase intention by focusing on the joint mediating effects of loyalty. Data were taken from a survey of shopping experiences, at online travel websites, of 325 customers in China. The results show that flow experience has a significant effect on repurchase attention. Moreover, interactive speed, skill, challenge, perceived control, telepresence, perceived usefulness, and perceived ease of use are positively related to flow experience. Lastly, the findings show that loyalty, to some extent, acts as a mediator between flow experience and repurchase attention.     

三类餐馆顾客体验实证研究

不同定位的餐馆带给顾客不同的体验,了解这种感知上的差异对于提高餐饮业的管理水平具有重要意义.论文调研了豪华餐馆、大众餐馆和快餐店中的顾客体验,研究证实在不同种类的餐馆,菜肴质量、服务环境和员工服务对顾客的情感体验和社会体验具有不同的影响,并且顾客在三类餐馆的就餐目的也有很大差异.     

远山的呼唤——中央10号文件发布后的福建集体林权制度改革现状

回顾了福建省集体林权制度主体改革的历程,主要经验有6个方面:依法依规,尊重历史,分类指导,以民为本,利益兼顾,稳定第一。福建省在开展主体改革的同时,还全面推进了以稳定一大政策、突出三项改革、完善六个体系为主要内容的配套改革。目前已在创新公益林管护机制推进林权抵押贷款和森林保险、改革商品林采伐管理制度、完善林业管理体系8个方面取得较大进展,对激活林业发展机制、推动林业产车发展、提高林农持续增收能力、促进社区和谐等方面初显成效。但也指出目前存在4个方面的问题尚需考虑予以解决。