Job stress,coping strategies,and burnout among hotel industry supervisors in Taiwan

The complex and changing environment of the hospitality industry presents a never ending array of stimuli, pressures and demands which can become sources of stress for hotel supervisors. A focus on the identification of current and potential stressors in organizations, and the development of strategies which individuals and management may use to manage and reduce stress effectively, is imperative. This study is to investigate the perceived level of stress of hotel supervisors, to establish frequency of the use of various coping strategies, and to determine the burnout rate. This study also empirically examines the relationships among stress, coping strategies, and job burnout. A convenient sample of hotel supervisors of large hotels in Taiwan was selected. The return of 298 questionnaires represented 74.5% of the total supervisors surveyed. The study findings suggest that the major job stress of hotel supervisors originates from task characteristic and workload. Moreover, a direct action coping strategy may allow one to perceive the situations as opportunities and may, in turn, contribute to reduce job stress. Furthermore, hotel supervisors experience a lower level of burnout if they apply more direct action strategies in coping with the pressures of their job. The results of this study can be used as part of guidelines including what should be considered to reduce job stress and burnout in the work environment.     

安徽文化产业现状SWOT分析

人类进入21世纪后,国与国之间的竞争不仅体现为经济、科技和军事的竞争,还有文化方面的竞争。在我国经济发展的过程中,文化产业已经显示出强劲的生命张力和迅猛的发展势头,并取得了巨大成就。文化产业已成为安徽省未来经济发展的主导产业,可以运用产业经济学SWOT分析方法对安徽省文化产业发展的现状进行分析,并提出安徽省文化产业发展的策略和建议。     

我国融资性担保行业有效监管的思考

我国融资性担保行业的发展速度极快，但是作为一个高风险、低收益的行业，担保行业陷入发展困难、违规经营的危机之中。超常规的发展暴露出担保行业一系列的问题。政府必须对担保行业实施有效监管，约束其合规经营，促进其健康发展。     

Customer Participation and Project Performance: The Mediating Role of Knowledge Sharing in the Chinese Telecommunication Service Industry

Purpose: Extant literature has devoted more attention to customer value co-creation and knowledge sharing, not only in business-to-customer (B2C) markets, but also in business-to-business (B2B) markets. This study explores and examines the antecedents and consequences of customer knowledge sharing in the context of B2B markets by applying the motivation-opportunity-ability (MOA) framework.

Methodology/Approach: This empirical study involves two structured surveys of project managers from both suppliers (n = 213) and customers (n = 312), which were conducted in the context of the Chinese telecommunication service industry. The conceptual model of this study was subsequently tested by developing Partial Least Squares (PLS) based structural equation models.

Findings: It was found that customer knowledge sharing is facilitated by four MOA factors: customer orientation, customer perceived benefits, customer socialization, and customer technological capability. It was determined that knowledge sharing has a direct and significant effect on project performance. Furthermore, the study revealed that such relationships vary across suppliers and customers.

Research Implications: This study extends the existing research stream of interfirm knowledge sharing by examining the antecedents and consequences of customer knowledge sharing from dual perspectives of customers and suppliers, and sheds light on the benefits of customer knowledge sharing. The dyadic perspective embodied in this design facilitates our understanding and management of knowledge sharing between organizations.

Originality/Value/Contribution: This article provides an important contribution to the existing literature of customer knowledge sharing by revealing how to effectively facilitate interorganizational knowledge sharing, particularly knowledge from customers to suppliers, and discovers conditions under which customers are more likely to exchange information, and share knowledge with their suppliers from the dyadic perspective.     

VMI模式下的供应商评价在汽车制造业的应用研究

自2008年蔓延开来的全球性经济危机给汽车制造业带来了沉重的打击,在经济全球化的背景下,雷曼兄弟的倒闭,美国通用、福特、克莱斯勒三大汽车制造商的重组,都对我国汽车制造业带来了严重的冲击。从我国汽车制造业采用的VMI模式进行供应商管理出发,探讨VMI模式下汽车整车制造商对战略供应商的绩效评价体系的有效模式,可以帮助我国汽车制造企业在这个重要的时期提升自身实力,提高供应链运营效率。     

Geographical location and urbanisation of the Swedish manufacturing industry, 1900–1960: evidence from a new database

Abstract

This article introduces a new database, based on official statistics, of regional manufacturing industries in Sweden. We employ this database to examine the distribution of manufacturing activity across Swedish regions and cities, 1900–1960. Over this period we observe an increasing concentration of manufacturing activities, reaching a peak around 1940, across the northern, southern and western parts (NUTS-I areas) of Sweden. Over the same period, the North-South divide in terms of manufacturing employment grew larger. Across counties (NUTS-III) and cities we, however, observe two shorter periods of convergence of manufacturing activities, in the early twentieth century and in the post-war period, whereas the inter-war period was characterised by divergence. These developments occurred to the backdrop of the urbanisation of industry in Sweden, as the rural share of manufacturing employment declined from roughly 60 to 25% between 1900 and 1960. We also find that the regional patterns of individual industries over time followed different trajectories, suggesting that that the determinants of industry location differed significantly across industries.     

Managing toxic chemicals in Australia: a regional analysis of the risk society

The paper takes examples from two decades of toxic risk management in Australia in order to examine the challenges that the conditions of the ‘risk society’ pose for the chemicals industry in this country. These issues for corporate governance are set against a shift in political discourse in the direction of the limiting of the state, co‐governance between state and industry, and new community involvements and responsibilities. The paper describes new social movements and alliances influencing corporate structures and processes for decision making in Australia. The case examples lead to conclusions concerning the fundamental innovations in the organizational design of regulatory bodies and corporations that are required if progress is to be made towards sustainability and the re‐establishment of public trust. The findings of this paper are symptomatic of the more general challenges that the ‘risk society’ poses for the mainstream political programmes and their frameworks for regulation, for corporate architecture and for the relationships between governments, corporations and the community.     

Organizational Cultural Intelligence: A Competitive Capability for Strategic Alliances in the International Construction Industry

Cultural intelligence (CQ) on the organizational level is an organization's capacity to reconfigure its capability to function and manage effectively in culturally diverse environments and to gain and sustain its competitive advantages. This study aims to present a model, examining how organizational CQ through competitiveness framework might potentially affect the strategic alliancing ability of contracting firms operating abroad. The research involves a questionnaire survey conducted with the contracting firms. The research findings support the contracting firms leveraging their cultural intelligence as their main cross‐cultural competence for establishing and increasing the performance of international strategic alliances.     

我国民族文化融入创意产业发展浅探

当前,全球正兴起创意产业的热潮。创意产业可以引导我国产业结构优化的方向,只有立足本民族独特的文化资源,走差异化的道路,才能在世界创意产业发展浪潮中有鲜明的个性和强劲的竞争力。我国发展创意产业也应该立足于我国本民族文化资源,突出民族个性和自身优势,利用优秀的民族传统发展创意产业,创意产业的发展才有持久发展的营养和动力。     

产业集群与小额贷款公司配套发展路经问题研究

山东省泰山钢材大市场的少数资金富余企业通过建立小额贷款公司，继承原有的资金互助传统，实IT非正规金融向正规金融的转化，并以更高的效率缓解了产业集群内中小企业融资难问题，实现小贷公司与产业集群的共生发展。对该案例的分析表明，内生于产业集群的小额贷款公司，在控制交易成本和风险上具有先天优势，对小额贷款公司可持续发展路径具有一定借鉴意义。