Journeys for Experiences: Japanese Independent Travelers in Scotland

Summary

This paper reviews the motives of Japanese independent travelers and offers a conceptualization-Journeys for Experiences. A desegregation of the independent traveler market is broken down into the three effected segments: Careerists, Collectors andMainstreamers. These segments are compared to generic segments of the Japanese market, and the effectiveness of Japanese tourism policy reviewed in terms of this segmentation. Also identified is the need for target marketing and image differentiation in promotion, in order to match the differential importance of motives by each segment toward the product offered both in terms of perceived and consumed experiences.     

Customer segmentation using unobserved heterogeneity in the perceived-value–loyalty–intentions link

Multiple facets of perceived value perceptions drive loyalty intentions. However, this value–loyalty link is not uniform for all customers. In fact, the present study identifies three different segments that are internally consistent and stable across different service industries, using two data sets: the wireless telecommunication industry (sample size 1122) and the financial services industry (sample size 982). Comparing the results of a single-class solution with finite mixture results confirms the existence of unobserved customer segments. The three established segments are “rationalists”, “functionalists” and “value maximizers”. These results point the way for value-based segmentation in loyalty initiatives and reflect the importance of a multidimensional conceptualization of perceived value, comprising cognitive and affective components. The present results substantiate the fact that assuming a homogeneous value–loyalty link provides a misleading view of the market. The paper derives implications for marketing research and practice in terms of segmentation, positioning, loyalty programs and strategic alliances.     

成都国际旅游营销的市场细分与定位研究

城市国际旅游市场营销必须建立在科学的需求分析预测基础上,才能确保后续管理活动的正确和高效.本文基于对海外10个国家和旅居国内4城市的外籍人士的问卷调研,聚类分析出成都市国际旅游客源的5大细分市场,阐明了各目标市场的类型特征及其相应的产品结构性开发,并就成都实际提出了整合旅游营销传播的市场定位体系.     

Using Segmentation and Prototyping in Engaging Politically-Salient Climate-Change Household Segments

Targeting messages to the different segments of a population is necessary to achieve support for policy addressing climate change. Finer segmentation and archetypal prototyping may be advantageous to provide an in-depth understanding of the most politically-salient segments. The research, conducted in Australia, used quantitative analysis to identify subsegments and prototypical respondents, followed by Jungian-style in-depth interviews to reveal the responses of segment representatives to different marketing stimuli. The results suggest that there are challenges in achieving majority support for action against climate change, but there are archetypal words and images that may garner action.     

基于征信视角的金融消费者权益保护问题探讨

随着金融消费者权益保护工作进一步加强,金融消费者权益征信制度保护缺陷日益凸显：金融消费者权益立法尚需时日,征信法律法规配套制度缺乏、保护乏力,信息采集、信息共享缺少规范等。为此,需要构建征信业法律规范合理的效力体系,推进金融消费者权益保护进程;加快构建金融业统一征信平台,夯实金融消费者主体权益信息基础;加强监督管理提高征信数据质量,保障金融消费者知情权、异议权等权益;强化金融消费者知情权、异议权、救济权,进一步保障金融消费者权益。     

住宅智能化、消费者异质性与支付意愿——基于技术接受模型的实证分析

智能时代的到来使得智能化新产品成为人们广泛关注的焦点,住宅产业也在经历智能化的转变。本文从消费者的角度,基于技术接受模型(TAM),构建了住宅智能化对于消费者支付意愿的影响模型并对其进行实证研究。研究结果表明：住宅智能化能够通过满足消费者对住宅功能的需求进而提升消费者的支付意愿,消费者异质性对智能化住宅和支付意愿的关系具有调节作用。年轻群体和低收入群体更关注智能化住宅的基本居住功能和生活品质功能;未婚消费者更关注智能化住宅的生活品质功能,已婚群体对住宅智能化的支付意愿更高;低收入群体相比高收入群体对住宅智能化的支付意愿更高;高教育配套需求者、有会所需求和有装修需求的消费者对住宅智能化的支付意愿更强烈。     

Developing wine trails as a tourist attraction in Israel

The objective of this paper is to suggest marketing strategies for the development of wine trails in Israel as tourist attractions. Both inbound and domestic tourists were surveyed as to their motives for visiting wineries and their experiences from those visits. The expectations of tourists with regard to the wine trail experience were compared with the beliefs of winery operators. The findings showed that there was a high degree of understanding of tourist needs among the winery operators. Nevertheless, augmentation of the winery experience is necessary if wine trail tourism is to further develop. Copyright © 2004 John Wiley & Sons, Ltd.     

Quantitative and qualitative insights into consumers’ sustainable purchasing behaviour: a segmentation approach based on motives and heuristic cues

The present study draws on the concepts of motives and heuristics to thoroughly understand consumers’ sustainable consumption behaviour in the context of personal care products. The mixed-methods approach combines real purchasing data with in-depth qualitative data to generate insights with a high external validity. In the first section of the study, quantitative analysis is applied to actual purchasing behaviour (n = 10,772,477) to identify market trends. Three main groupings, along with specific heuristic cues, are established. In the second step, a qualitative study (n = 21) provides deeper insights into consumers’ motives and decision-making processes. By synthesising the quantitative and qualitative research findings, a segmentation approach is developed. Relevant motives and values, and corresponding specific heuristic cues are identified for each consumer segment. Analysis suggests that consumers are motivated by self-interest and environmental motives, and that they use simple heuristic cues to make quick and satisfying purchasing decisions. Both retailers and manufacturers can leverage these insights to seize the opportunities of the developing market for sustainable personal care products.