创新情景下组织情绪形成与转化机制研究

组织层次情绪理论关注近期国际上逐渐兴起的新型情绪研究主题,是对组织层次情绪理论和情绪构面组织能力理论前沿的补充。但目前组织情绪资源传递机制尚未明晰,阻碍了情绪理论深入发展。基于组织情绪能力形成与转化视角,首先结合中国本土文化情境,将组织内领导-成员互动分为角色获得、角色扮演和角色习惯化3个阶段;组织内部场景情绪互动可以分为情绪刺激、情绪认知和情绪反应3个阶段;情绪资源螺旋分为个体单元内、单元间、组织行动体系内、体系间4个阶段和5个阶点;然后进一步从塑造、渗透与转化3条路径分析情绪资源转化为创新智力资源的动态机制;最后,对组织情绪研究结论与启示进行总结,并从前因、测量及文化等方面提出未来研究方向。     

家族企业创业导向与企业成长：社会情感财富与制度环境的调节作用

旨在研究家族企业创业导向对企业成长的影响,并探讨社会情感财富和制度环境在二者之间的调节作用。运用8个省份家族企业问卷调查数据进行分析检验,结果表明：①家族企业创业导向对企业成长具有显著正向影响;②社会情感财富不同对家族企业创业导向与企业成长关系的影响不同,家族控制正向调节家族企业创业导向与企业成长关系,家族代际传承意愿负向调节家族企业创业导向与企业成长关系,即随着家族控制意愿的增强或家族代际传承意愿的降低,家族企业创业导向对企业成长的影响增大;③制度环境正向调节家族企业创业导向与企业成长关系,即随着制度环境的改善,家族企业创业导向对企业成长的影响增大。     

联结强度与技术创新模式：企业间信任的中介作用

关于合作关系对合作创新的影响,现有研究大多局限于单一的社会网络视角,对网络层次的关系特征如何通过双边层次的关系质量影响技术创新模式的过程欠缺机理性认识。结合社会网络、社会资本和知识转移理论,分析网络联结强度、企业间信任以及技术创新模式三者间关系。利用327份来自全国多地的制造及高新技术企业数据,采用结构方程模型检验方法对研究假设进行检验。结果表明：相对于经济型信任,强联结会带来更多情感型信任;情感型信任更有利于渐进式创新,经济型信任更有利于突破式创新;联结强度对渐进式创新的作用是通过情感型信任传递的,而联结强度对突破式创新的作用是通过经济型信任传递的。     

快乐品牌的经济学分析

人类消费进入更高层次的情感消费时代,尤其以娱乐为首的快乐消费已经成为我们生活必不可缺的组成部分.消费者对快乐的需求催生了一大批快乐品牌.本文运用经济学偏好理论阐释快乐内涵、特征及产生根源,并运用品牌经济学原理对快乐品牌进行分析发现,成功的快乐品牌满足消费者对"快乐"需求这一单一利益点.快乐情感的特性决定品牌品类具有高度敏感性.正确的品牌延伸策略使得目标顾客对品牌记忆持久.     

Embedded Enclaves: Cultural Mimicry and Urban Social Exclusion in Iran

This article argues that symbolic boundaries and their spatial manifestation into embedded enclaves have become new forms of urban social exclusion. Based on participant observation and interviews among lower‐ and middle‐/upper‐class residents in the city of Sari, Iran, the article analyzes how the poor's physical circulations in the city and their performances of class and status have led to an elite backlash, as the latter find more refined markers of social separation in an effort to bolster their own exclusivity. Social distancing through the denigration of the poor and the construction of embedded enclaves brings to the fore the class tensions that are temporarily masked by the urban poor's spatial practices and cultural mimicry. As an advanced form of codified status inequality, embedded enclaves rely on the poor's citywide circulations and on increasing inter‐class interactions in order to communicate difference. Embedded—rather than cordoned off—in prominent areas of the city, such enclaves function as a reminder to the poor of all they cannot have. The upsurge of such establishments in the wake of Iran's shifting economic environment represents an attempt to shore up social position and restore the status quo.     

Emotional and interpersonal competencies and leader development

A variety of recent leader development programs have focused on improving leaders' emotional and interpersonal competencies. Decades of leadership research suggest that these “people skills” are crucial for leader effectiveness. This paper reviews the history of these leader development programs as well as research on emotional and interpersonal competencies. Suggestions for grounding leader development programs in sound research on emotional and social competencies, as well as an agenda for future research on the development of leader emotional and interpersonal skills, are provided.     

The involvement and influence of emotions in problematic business relationships

This paper discusses emotions as mediators in business-to-business relationships which is an understudied topic. Yet within consumer marketing, emotions have been widely studied, and calls have been made for business relationship research to take account of managers' emotions. This study addresses the gap by firstly establishing the relevance of emotions in problematic business relationships and secondly showing how emotions are a major component in determining the outcomes of the problematic relationships. Interview data in the form of narratives describing problematic relationships is analyzed and identifies both the emotions experienced by participants and their role in the future course of the business relationship.     

浅析日语拟声拟态词词类的转移及其活用

日语中把拟声拟态词归类于副词,属于副词的一部分,但在实际使用中它还可以转移为其它词性;同时,日语拟声拟态词不仅数量众多,而且表意细腻,是日语学习者在日语学习中的一个难点。     

Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

This study examines how emotional intelligence and occupational commitment have a moderating effect on the relationship between emotional labour and its potential outcomes. Two acting strategies reflect emotional labour, namely surface and deep acting, with burnout and performance as the prospective outcomes. Burnout is operationalized into emotional exhaustion, depersonalization and diminished personal achievement; whereas performance is operationalized into task performance and organizational citizenship behaviour (OCB). The study investigates employee responses from several tourism and hospitality organizations in Florida, USA. The results show that emotional labour relates most positively to task performance and to burnout in the case of surface acting. Tests of moderation show that occupational commitment enhances performance outcomes by facilitating emotional labour strategies, and the prevalence of higher emotional intelligence amongst employees reduces burnout. These findings contribute to the literature on emotional labour by incorporating emotional intelligence and occupational commitment as moderators and by incorporating OCBs within performance analyses.     

The power of design: How does design affect consumers’ online hotel booking?

Emphasizing experiential appeals to consumers through design is most notable in the emerging lifestyle hotel segment of the lodging industry. This study identifies which lodging design mechanisms evoke consumer responses and provides a novel understanding of the relationships among consumer perception of hotel product/service design and booking intention by incorporating consumer emotional arousal and quality expectations in a theoretical model. The findings of this study suggest that aesthetics and symbolism in hotel design shape booking intention through emotional arousal and quality expectation. The functional dimension of design affects booking intention only through quality expectation. The findings will be particularly meaningful to the lodging industry because online booking requires both emotional and cognitive responses on the part of consumers.