Cause I'll Feel Good! An Investigation into the Effects of Anticipated Emotions and Personal Moral Norms on Consumer Pro-Environmental Behavior

Anticipated emotions and moral norms have previously been found to influence consumer adoption of pro-environmental products in different ways. However norms and emotions have seldom been combined in order to understand their relations in motivating consumers to adopt sustainable products. Despite the environmental benefits of sustainable products, consumer adoption is slow to take off. Utilizing data from an online survey (N = 576), this study finds that anticipated emotions directly influence consumer adoption and the effect of moral norms is mediated by the anticipated emotions. This study extends the norm activation model and implies communicating positive emotions for promoting sustainable products.     

The effects of schema congruity on consumer response to celebrity advertising

The trend of celebrity-branded products is on the rise, creating a new domain in which to explore the match-up hypothesis. Moving beyond the celebrity as an endorser, but rather, a brand promoting a brand extension, this article examines how perceived congruence between a celebrity's image and the brand image of products they have developed is related to attitudinal and behavioral measures of advertising effectiveness. Employing a 2 × 3 full factorial design, congruence between the celebrity's image and the brand's image was varied (less vs. more congruent), along with the use of the celebrity's image (present, absent, non-celebrity models) to determine how schema congruity influences consumer's response to celebrity advertising. The results of a multivariate analysis of covariance analysis indicating lower levels of congruence between the celebrity's image and the brand's image led to greater advertising effectiveness compared to higher levels of congruence. Specifically, the means of the attitudinal dependent variables in the less congruent condition were significantly higher than the means in the more congruent condition. These effects were more pronounced when a celebrity's image was featured in the advertisement compared to when it was not featured. The implication of the findings suggests that moderate violations in the consumer's celebrity schema may improve advertising effectiveness.     

What are the Building Blocks of Customer Brand Loyalty in Department Stores? A Multi-Level Mediation Analysis

Building customer brand loyalty through branding strategies to sustain competitiveness in the retail industry has gathered momentum among researchers. The purpose of this study is to examine the role of brand personality and consumer brand identification on customer brand loyalty via the mediating variables of perceived service quality, perceived value, brand trust, brand commitment, and word-of-mouth communication among Malaysian department stores' customers. Using a self-structured questionnaire, 381 usable responses are considered for data analysis by applying a covariance-based structural equation modeling approach. The results of exploratory factor analysis show that sincerity, followed by sophistication and competence, are the most significant dimensions used to predict brand personality in department stores. The outcomes also reveal that brand personality indirectly influences customer brand loyalty via consumer brand identification. Furthermore, perceived service quality, perceived value, brand trust, word-of-mouth communication, and brand commitment mediate the effects of consumer brand identification on brand loyalty. Finally, the proposed competing model implies that the indirect impact of brand personality and consumer brand identification is inevitable in building department stores' brand loyalty.     

北京居民对2008奥运会影响的态度和看法

通过时1165名北京居民的电话调查分析其对2008奥运会影响的态度和看法,本文验证发展出4个方面的(社会心理、社会生活、城市发展、经济发展)20条具体盛事影响的条目.另外,依照对奥运影响的看法,居民被分为两个组群:积极派和中间派.一些影响居民组群归属的固定变量得以确认.调查结果建议在奥运规划准备过程中更多了解当地居民的意见将有助于取得奥运会的全面成功.     

调节定向在品牌忠诚动态形成过程中的作用

现有基于消费者—品牌关系对品牌忠诚影响因素的实证研究发现,品牌信任和品牌情感是品牌忠诚的决定因素。尽管很多学者认为应该从动态的视角认识忠诚的概念,却没有随着时间推移来研究消费者品牌忠诚的发展过程的文献。为了弥补现有营销文献中这一理论的不足,文章提供了一个关于品牌情感和品牌信任同时影响品牌忠诚形成过程的动态研究。通过一个纵向情境模拟实验研究发现随着时间的推移,品牌信任和品牌情感在品牌忠诚的形成过程中作用在不断变化,并且消费者自我调节定向与品牌信任或品牌情感的的匹配会增强其在品牌忠诚形成过程中的作用。     

旅行社品牌管理研究

对旅行社的品牌管理活动进行了系统性的研究，提出旅行社的品牌化战略模式应以企业品牌加产品大类品牌为主；指出我国旅行社在现有品牌命名上存在的误区；尝试性地提出一个针对服务产品的品牌资产培育模型，并以此为基础论述了旅行社品牌资产的培育问题。     

量化培训在旅游人力资源管理中的战略作用

在对量化培训的概念和特点分析的基础上，阐明了量化培训对旅游人力资源管理的基础作用和对人们学习态度的影响，既而对量化培训在培养学习型组织和学习型的人、使旅游饭店具有可持续发展和市场竞争能力的战略作用方面进行了探讨。     

对客户忠诚创造价值问题的探讨

客户关系管理 (CRM)是以客户为中心 ,旨在改善企业与客户关系的新型营销管理模式 ,品牌价值被作为客户关系管理的最高目标。品牌价值最终要体现为品牌的物化形式—产品或服务给企业带来的利润 ,从产品或服务的需求对象—客户的角度而言 ,品牌价值意味着客户对品牌的忠诚。     

高职教育品牌发展战略与江苏全面协调可持续发展研究

占据江苏高等教育"半壁江山"的高职教育,实施品牌发展战略已成为必然选择。不仅是自身做优、做强、做特,增强竞争力和吸引力的迫切需要,而且是江苏经济、文化、社会又好又快发展的现实需要;高职教育品牌发展战略的实施,既可以增强经济、文化、社会发展活力,又可以助推富民强省和"两个率先"目标的实现;高职教育品牌发展与经济、文化、社会发展的互动,能够变人口压力为人才资源,促进全省整体水平上升,建设更加美好的新江苏。     

吉林省农产品品牌经营现存问题与对策研究

农产品品牌发展战略是我国发展现代化农业和提高农产品国内外竞争力的必然选择。农产品品牌化经营有利于农民增收、农业增效,可提高农产品品质及竞争力,促进农村经济长足发展。吉林省是农业大省,具备农产品品牌化经营的优势条件。分析吉林省农产品品牌现存问题,并提出对策建议具有现实意义。