浅谈90后大学生心理压力的释放

随着现代化节奏加快、社会竞争日益激烈,给90后大学生的学习生活带来了巨大的心理压力.90后是现在大学校园中学生的主流群体.90后大学生作为新时代的接班人应该正确认识压力,采取科学的方法来及时调节自己的消极情绪,缓解压力,轻松学习,顺利完成学业.     

Job stressors and voluntary work behaviours: mediating effect of emotion and moderating roles of personality and emotional intelligence

Framed within an emotion‐centred model, the current study investigated the mediating role of negative and positive emotion between job stressors and counterproductive work behaviours (CWB) and organisational citizenship behaviours, and the moderating effects of personality and ability‐based emotional intelligence (EI) on the relationships between job stressors and emotions. Results from a sample of 202 Caribbean employees across eight public and private sector organisations showed that both positive and negative emotion mediated the relation between job stressors and citizenship behaviours, whereas only negative emotion was found to mediate the relation between job stressors and CWB. Some support was found for the moderating effects of personality and EI. Implications for research and practice are discussed.     

The impact of consumer confusion from eco-labels on negative WOM,distrust, and dissatisfaction

For decades companies have added eco-labels to products to gain a competitive advantage and inform consumers about the environmental impact of products. Although benefits of eco-labels have been investigated previously, negative outcomes related to the proliferation of these labels have not been studied until this point. This study investigates the impact of eco-labels on a variety of forms of consumer confusion, specifically studying whether this confusion has a direct or indirect effect on negative word-of-mouth, distrust, and dissatisfaction, as mediated by negative emotion. The results from a quasi-experimental field study that employs a between-subject design from the food and detergent industries show that similarity, overload, and ambiguity confusion lead to negative emotion, negative word-of-mouth, distrust, and dissatisfaction. This study also shows that negative emotion mediates the effect of three confusion constructs on dependent variables, such as negative word-of-mouth, distrust, and dissatisfaction. This study presents theoretical and practical implications, limitations, and future research avenues in the areas of consumer confusion and eco-labeling.     

Are other customer perceptions important at casino table games? Their impact on emotional responses and word-of-mouth by gender

This study examined (1) the effects of three types of other customer perceptions on emotional responses, (2) the causal relationships between emotional responses and word-of-mouth, and (3) the moderating role of gender. The data were collected from 216 table game players in the United States. The results indicated that similarity and physical appearance had significant effects on positive emotion, while physical appearance and suitable behavior had significant influences on negative emotion. In addition, positive and negative emotions help to form word-of-mouth. Lastly, this study found that gender has a key moderating function in the relationship between negative emotion and word-of-mouth.     

探析构建以艺体生为中心的大学英语分级教学模式

大学英语分级教学是关注学生个体差异的教学改革新理念。从学生角度,分级教学体现了英语教学的人文性,它能有效提高学生的英语学习质量和培养学生英语学习的积极情感,抑制消极情感的产生;从教师视角,它能有利于培养教学和科研于一身的英语教师团队。在艺体生中实施大学英语分级教学有其可行性和实效性。     

基于数据挖掘技术的教学测评

学院为保障教学质量,每学期对教师教学情况进行测评,其中学生的测评结果占教师总测评成绩的70％.通过多年的实证性研究表明;学生教学评价问卷具有很高的可信度,较客观地反映了任课教师的教学效果.由于学生测评数据量较大,又没有分类标准,应用SPSS软件进行聚类分析,可以较好地进行教学效果的等次划分.用关联规则分析教学测评数据可...     

企业服务补救方式对顾客情绪转换的影响

服务是一种特殊的产品,它的本质特点决定了服务失败是无法完全避免的.因此,企业需实行有效的服务补救措施解决服务失败对顾客造成的影响.其中,服务补救对顾客情绪的影响至关重要.而顾客情绪对其心理及行为反应的影响是非常显著的,其影响力甚至超过了服务失败本身.企业采用不同的服务补救方式影响着顾客情绪的转换,而顾客情绪的转换更直接影响着服务补救的效果.     

城市拆迁中“沉默的大多数”的负向情感及其消解——对拆迁维权现象的社会学分析与思考

在城市拆迁中,由于有形反抗的成本和代价非常高昂,大多数人选择沉默。这些＂沉默的大多数＂因拆迁导致的负向情感有：不知如何维权导致生活的失控感;不敢直面维权导致的愤恨感;变相维权导致的参与冷漠感。严格执行新拆迁条例,贯彻以人为本的理念来解决拆迁中存在的问题,是消解＂沉默的大多数＂负向情感,不至于其成为非直接利益冲突参与者的根本对策。     

情绪劳动的测量

情绪劳动是工作的一个组成部分,组织成员在其服务过程中的需要对其情绪进行管理以满足组织的期望。通过对最近几年西方情绪劳动的研究进展进行了总结,发现自从提出情绪劳动的概念以来,对情绪劳动的概念与结构的认识一直存在很大的差异,导致出现了多种不同的测量情绪劳动的工具,其原因在于没有一个客观的统一的衡量标准。在未来的研究中迫切需要解决的是建立一个普遍认同的情绪劳动的概念和结构,在此基础上开发情绪劳动的测量工具。此外,情绪劳动的跨文化研究则可能是未来研究的一个方向。