Entrepreneurship in the public sector: a framework of analysis in European local governments

In this paper we explore the potential role of entrepreneurship in public sector organizations. At first, we present a review of the entrepreneurship theme in the political science and public management research streams, comparing these ideas with the mainstream business literature on entrepreneurship. Thereafter, we illustrate empirically how Stevenson's classical framework of entrepreneurship can be applied in a European local government context to explain the recent initiatives to compete for and utilize European Union structural funds. The empirical basis of the study is comprised of ten in-depth case studies of local government organizations, five in the UK and five in Italy. Finally, we propose five distinct types of entrepreneurial agents in the public sector: professional politician; spin-off creator; business entrepreneur in politics; career-driven public officer; and politically ambitious public officer.     

供应链鲁棒性影响因素及度量研究

鉴于当今世界上的可以影响供应链功能的条件的剧烈变化,提高供应链的鲁棒性迫在眉睫。本文致力于给出供应链鲁棒性的具体定义和影响因素,将供应链鲁棒性具体化,以概率形式进行表达,给出在发生点失和链断条件下供应链鲁棒性的变化,并且对供应链的鲁棒性进行度量。     

基于反馈信号检测的汽车疑难故障诊断

通过对现代汽车反馈传感器信号检测的结果分析，总结目前机动车疑难故障诊断的新的方法和思路，对汽车维修中常见的无明显故障码的现象产生原因进行研究，提出了相应的解决办法和应对措施．对汽车反馈传感器波形检测的实车应用进行了有意义的探讨和论证．     

柳工856装载机电气故障模拟试验台开发

由于装载机结构庞大,电器元件隐蔽分散,不适合实物教学。我院研制开发的柳工856装载机电气故障模拟试验台结构紧凑、尺寸小,可在实验室内直接进行实验。教学效果较好,而且经济效益明显,占用实验室空间小。对国内高职院校工程机械电气课程教学有一定的示范和借鉴作用。     

Service Recovery Efforts in Fast Food Restaurants to Enhance Repeat Patronage

Abstract

The purpose of this study is to: (a) identify service failure incidents; (b) identify service recovery efforts; and (c) determine the effects of resolution levels repeat patronage. Employee service behavior and monetary rewards were found to have a significant effect on resolution levels. The manager should provide guiding principles to improve service quality. Furthermore, mentoring and empowerment may improve employee service performance. Complete resolution leads to repeat patronage. The study found significant relationships between demographic characteristics with service failures and service recovery efforts. Lastly, there were significant relationships between the critical service failures and service recovery efforts and types of fast food restaurants.     

Entrepreneurial orientation in family firms: the case of the hospitality industry

Research increasingly shows interest in the motives and characteristics of entrepreneurs in the tourism and hospitality industry. Small and medium-sized family firms dominate this industry. Learning from the concept of entrepreneurial orientation and family business research, this explorative study aims at analysing entrepreneurial behaviours and their effect on performance as perceived by owner-managers of hospitality family businesses. The authors conduct narrative in-depth interviews to understand the managers' meaning of entrepreneurship and performance, and discuss the results in the light of existing entrepreneurship literature. Results indicate that family firms in hospitality and tourism are peculiar, and their embeddedness in the destinations and regions outlines their entrepreneurial behaviour against Schumpeter's definition of growth-oriented entrepreneurship.     

Entrepreneurial values,hybridity and entrepreneurial capital: Insights from Johannesburg's informal sector

This study explored entrepreneurial values in Johannesburg's informal sector. Using responses to open-ended questions in a survey of 359 informal traders, the author analysed the way Western and indigenous (African) values mix to form hybrid values. The resulting understanding of hybridity makes it apparent that these traders exhibit both kinds of value in varying forms. In this paper the implications of the emergence of hybrid values, as a form of entrepreneurial capital, are explored using Bourdieu's notion of embodied capital. On this basis it is proposed that hybrid values are of material benefit to traders through conversion into other forms of capital, such as financial capital. More research is required, however, to investigate further how hybrid values translate into material gain in practice.     

天然气输送离心式压缩机组故障诊断方法研究

文章介绍了天然气输送离心式压缩机组的常见故障,分析了故障原因及特征,进而对其故障诊断技术现状进行了总结和比较,在此基础上针对输气动力设备故障的复杂性提出了应用数据挖掘技术对离心式压缩机组进行故障诊断的初步设想。     

Does delaying service-failure resolution ever make sense?

Conventional wisdom suggests that service providers should respond to their failures as quickly as possible. Some research, however, points out that delaying resolutions may produce highly desirable results. The study here investigates these competing views by examining under which conditions an immediate or a delaying resolution produces more positive consumer responses in term of re-patronage and negative word-of-mouth intentions. Based on the concept of service separation, this research identifies an interaction effect between service separation (separated service, non-separated service) and response timing (immediate response, delaying response) on consumers' post-consumption intention. This research also finds that the relationship between service separation-response timing interaction and consumer response is mediated by consumers' negative emotions. This study contributes to refining our understanding of consumer psychology in service recovery. Practically, the studies also enable service providers to better allocate their resources to recover different types of services' failure.