The Interplay of Emotion Regulation and Sales Experience in Salesperson Conflicts: Evidence from an Emerging Economy

ABSTRACT

It is human nature that personal interactions are often charged with emotions and laden with conflicts. Workplace encounters are not immune from this reality. Despite this, few studies have examined ways to reduce interpersonal conflict in the workplace. This study examines the interpersonal impact of emotion regulation on salesperson relationships with stakeholders. Using structural equation modeling, results of the analysis showed that salesperson's regulation of emotions was negatively related to interpersonal conflict with co-workers as well as with customers; and positively impacted customer-oriented sales behaviors. The results also support the moderating role of selling experience in the relationship between emotion regulation and interpersonal conflict with customers. That is, the negative relationship between regulation and conflict with customers is stronger for salespeople with lower sales experience. These findings put forward important managerial implications with regard to the recruitment and training of sales professionals.     

Social Marketing of a Fortified Staple Food at Scale: Generating Demand for Fortified Rice in Brazil

ABSTRACT

This paper describes the social marketing strategy implemented by PATH and GAIN to create a sustainable market for rice fortification in Brazil and develop a replicable model relevant to other geographies. It draws on market research on consumer attitudes and practices, as well as key demand and consumer metrics before and after execution of the social marketing campaign in Brazil. This marketing endeavor succeeded in establishing the viability of introducing fortified rice in a country through a purely market-based approach. Whereas social marketing is vital to the introduction and scale-up of fortified staple foods through commercial markets, it is not sufficient to achieve meaningful scale and sustainability. Engagement from the public and social sectors, clear governance, and other factors are critical to substantial and long-term impact. Lessons from this first attempt to introduce a fortified staple food through a market-based approach are relevant to similar initiatives elsewhere.     

Buzz marketing for movies

In today's dynamic entertainment environment, movies are struggling to stay afloat and remain profitable. Challenges such as piracy, digital theft, competition, overlapping movie campaigns, media fragmentation, and audience saturation are forcing marketers to stretch their film budgets and make every dollar as effective as possible. With more and more entertainment options crowding peoples' lives, marketers must search for innovative ways to reach movie audiences. By breaking through the daily clutter and noise, and capturing peoples' attention to the point that talking about a movie becomes an enjoyable experience to share, buzz marketing is one such promotional posture that drives audiences to theaters. In order to achieve success with buzz marketing, however, marketers must recognize the role it plays in the context of movie differentiation strategies to support the company's overall approach. To that end, this article analyzes buzz marketing as it pertains to six movie differentiation strategies (differentiation with cosmetic movie features, differentiation to reach market segments, growing a movie segment, positioning to support the movie image, positioning to extend the movie image, and differentiation via non-traditional channels) and offers steps for its successful implementation.     

Green decisions: demographics and consumer understanding of environmental labels

This research examined the demographic profiles of Australian green consumers in relation to their satisfaction of environmental labelling. It examined consumers’ understanding of labelling and empirically investigated the association of demographic profile of consumers with their attitudes towards such labels. The results indicated that some of the demographic variables were significant, which is largely consistent with earlier findings by other researchers in this area. Label dissatisfaction was higher in the older and middle age respondents. However, some respondents disagreed that labels were accurate while commenting that labels were easy to understand. The key issue arising from the findings is that in order to provide perception of accuracy in labels, it is an option to use Type I or Type III labelling on products. These labels are, arguably, more credible because they are endorsed by third party labelling experts. This would come at a cost and for green products that use third party labelling, they will also have to bear in mind to keep the prices competitive.     

管理者金融危机经历影响企业金融化水平吗？——基于中国上市公司的实证研究

文章以我国2008—2017年非金融上市公司为样本,结合“烙印理论”,考察了管理者金融危机经历对非金融企业金融化水平的影响,研究发现：管理者的金融危机经历对其所在企业的金融化水平具有显著的正向影响,在一系列的稳健性检验后,该结论依然成立。且该效应在融资约束严重的企业和制度环境较好地区的企业中更加显著,而在金融危机期间遭受财务困境的企业中受到明显抑制。拓展的研究表明,经历过金融危机的管理者持有金融资产的动机并不单一,但获利动机更强烈。最后文章还发现,管理者的获利动机和管理者自信可能是金融危机经历影响企业金融化水平的关键作用机制。文章从企业微观层面拓展了非金融企业金融化水平的影响因素研究,并对企业管理者经历对非金融企业金融化的影响及作用机制研究进行了一定的探索。     

全渠道零售商营销协同对消费者购买意愿的影响——基于多群组结构方程模型分析

随着新零售的提出,传统实体零售商如何通过全渠道实现转型升级,全渠道零售是否能够满足消费者需求受到广泛关注。基于计划行为理论,构建全渠道营销协同影响消费者购买意愿的实证分析模型,并基于多群组分析探究零售商全渠道营销协同影响消费者购买意愿的主要因素。研究结果表明,产品协同态度、主观规范和知觉行为控制会显著正向影响消费者购买意愿;消费者对产品协同和渠道协同的关注度相对较高;不同消费群体的营销协同态度对购买意愿的影响存在一定差异;商品类别在营销协同态度对购买意愿的影响中起着一定的调节作用。全渠道零售商应根据消费者对不同品类产品的需求,提高产品协同程度;着力推进渠道协同,提供线上线下无缝连接的购物体验;充分利用消费者对线上线下价格差异化敏感程度降低的特点,实施部分产品价格差异化营销策略,并注重线上线下资源的合理配置和营销协同策略之间的密切配合。     

电影营销模式发展研究

我国传统媒介传播时代电影营销的主要模式包括影院营销和档期营销。进入到网络传播时代之后,电影营销出现了SNS营销、微博营销、网站营销、搜索引擎营销等新的营销模式。我国电影营销已经呈现出由被动营销向主动营销、由单一营销向组合营销、由粗放式营销向精准营销的发展趋势。     

刍议移动互联网传统零售企业营销能力的提升

面对运用现代信息技术而形成的新型商业模式的竞争,传统零售业在经营观念、人才储备、基础设施、创新精神上,都处于不利的位置。传统零售企业可以借助无线互联网技术,借鉴电子商务企业的成功经验,开展营销业务与手段的创新;开展基于LBS服务创新;通过APP占领消费者手机桌面;利用顾客碎片化时间;开设智能商店;提供移动在线客服;加大客户数据挖掘,使无线营销活动更具有针对性。     

日本动漫产业营销策略对我国动漫产业营销的启示

动漫产业作为21世纪的朝阳产业,具有很强的社会经济意义。当前,我国动漫产业的营销还存在许多问题,主要表现是动漫产品内容创新性较低;市场定位不恰当,受众较少;产业链发展不完整;缺乏完善的营销战略;盗版状况严重。通过分析日本动漫产业的发展现状、营销策略,从中得到启示:将动漫产业定位为文化产业的重要组成部分;大力培养原创能力较强的各类动漫人才;提高国产动漫产品创意水平,培养和发掘精品;培养动漫产业营销人才,加大动漫产业营销力度,把我国努力建设成为动漫产业大国。作为企业,要运用好政策方针、了解消费者需求、增加产品内涵、加大营销投入、建立行之有效的产业链和营销策略,树立起自己的动漫品牌,提升市场占有率。     

借鉴台湾经验发展海南休闲农业的探讨

琼台两地同属岛屿型经济,在地理气候、土地面积、农业资源和人文习俗等诸多方面都有相似之处。目前,海南省休闲农业发展还处在起步阶段,而台湾省的休闲农业起步较早,已经步入比较成熟的发展阶段。海南省应借鉴台湾省休闲农业在发展方向与目标、政策与措施、经营与管理等方面的成功经验,通过加强组织领导,切实搞好规划;创新发展机制,规范行业管理;优化发展环境,强化政策扶持;实施人才战略,促进相互合作等一系列措施,大力推进休闲农业快速发展。