顾客满意策略与顾客满意营销

在情感消费时代，企业不再以质量达标、自己满意为经营理念，而是以顾客满意、赢得顾客高度忠诚为经营理念。企业营销策略不再以争取或保持市场占有率为主，而是以保持顾客份额和顾客忠诚为主。而顾客满意策略正是企业获取顾客“货币选票”的制胜法宝。以顾客至上为理念，让顾客参与产品设计、提供全程高附加值的服务、个性服务、培育顾客忠诚，是CS时代顾客满意营销的主要策略。     

1994-2002年人民币汇率制度及其经济绩效的实证分析

人民币实际汇率对进出口的影响较名义汇率大，汇率下降可以成功地带动出口，汇率上升也可以减少出口，但对进口影响不大。人民币汇率变动与利用外资之间没有互动关系，甚至呈现异动情况，人民币汇率变动与国内物价水平之间有较高的相关性。     

汽车厂商的价格行为分析

企业家的价格策略必须要考虑企业竞争目标的选择、市场供需的变化和企业的成本，产品的成本为价格规定了最低限度，消费者对产品价值的评估和理解为价格规定了最高限度。     

出口退税分税制:未竟的改革

2004年开始实施的旨在减轻中央政府退税负担的出口退税分税制，在执行过程中会遇到诸如地方政府财政困难而无力承担退税义务、难以有效抑制地方政府的出口冲动和跨地区退税难以协调等问题。为保证出口退税分税制的顺利实施，就要平衡地方政府的事权与财权，建立健全政府信用体系，坚持增值税征收权利与退还义务相平衡的原则，同时还要保持政策的灵活性。     

差异化战略:《新周刊》新锐之道

现在的杂志界“同质化”现象泛滥,许多刊物从封面到内容都是低层次重复。整个中国杂志界由于受体制的限制和束缚,存在创新意识和原创精神的缺失,难觅成熟的商业操盘。《新周刊》作为新闻时事杂志的“异类”,充分运用差异化战略,步步为营,闯出了一片新天地。文章从专题、封面设计、受众定位、经营方法等方面阐述了《新周刊》的差异化战略。     

排球普修课互动教学模式探讨

从排球普修课运用互动教学模式的必要性入手,着重探讨了运用互动教学模式的理论路径,并根据体育教学的实际情况,提出在排球普修课教学过程中应充分发挥教师对教材的能动作用;合理搭建师生互动平台;注重创造学生与学生平等交流的机会等建议。     

Brands matter: An empirical demonstration of the creation of shareholder value through branding

This research responds to the attendant need for empirical evidence pertaining to how marketing affects firm performance. Using the Fama-French method, common in finance, and a leading marketplace measure of a brand’s financial equity value, the authors provide empirical evidence for the branding-shareholder value creation link. The results extend previous research by showing that strong brands not only deliver greater returns to stockholders than does a relevant benchmark but do so with less risk This finding holds even when market share and firm size are considered. Barclays Global Investors Thomas J. Madden is a professor of marketing and director of the Professional MBA/Executive International MBA programs at the Moore School of Business, University of South Carolina. His research focuses on the measurement of brand meaning, marketing metrics, and value-based marketing strategies. His research has appeared in theJournal of Marketing Research, theJournal of Marketing, and theJournal of Consumer Behavior. Frank Fehle (frank.fehle@barclaysglobal.com) is the head of Europe Equity Research at Barclays Global Investors in London, United Kingdom. Previously, he was an assistant professor of finance at the University of South Carolina. His research focuses on empirical asset pricing, market microstructure, risk management, and derivatives. His work has appeared in theJournal of Financial Economics, theJournal of Futures Markets, theJournal of Economics and Business, theReview of Quantitative Finance and Accounting, among other journals and conference proceedings. Susan Fournier is an associate professor of marketing at Boston University. Her research focuses on branding and brand relationship marketing. Current projects explore person-brands, resonance as a moderator of the brand meaning → brand strength connection, the types of relationships consumers form with brands, and dynamic processes of relationship development and evolution. She served for 9 years on the Harvard Business School faculty and 2 years as a visitor at Dartmouth College. She consults with a range of companies to inform her teaching, case development, and research.     

论我国税收信息化的建设及其意义

我国税收信息化的建设与发展,特别是金税工程的建设、税收征管软件的推广应用和出口退税管理系统的信息化建设,极大地促进了我国税收管理的现代化进程。     

委托代理风险的多维标度与防范对策研究--来自复杂系统和博弈论的启示

委托代理风险是现代企业治理中的共性问题,由于传统研究侧重于契约关系的完善而缺乏对风险性质本身的深入解析,所以研究的结果可以改善代理关系, 但未必能有效防止风险.本文在对现代企业理论相关研究进行探讨的基础上,将研究的焦点从契约关系研究转向风险性质研究,从经济维、政治维、文化维、时间维四个角度对代理风险进行了深层次剖析,并针对代理风险的特性提出了相应的防范对策.     

企业动态联盟合作策略选择

企业动态联盟作为一种高度灵活性的网络组织形式，能够对市场变化做出迅速的反应，使企业能够对付更多方面的竞争和挑战。然而，企业选择有效的合作策略是企业动态联盟的关键，应用博弈论的分析方法，引入时间贴现因子这一参数，对企业动态联盟中合作策略选择问题进行探讨。