Opportunistic behaviors in franchise chains: the role of cohesion among franchisees

This paper explores social processes between franchisees as a way to control franchisee opportunism. Based on the literature of socio‐psychological and interorganizational relationships, we argue that cohesion among franchisees is negatively associated with opportunistic behaviors that are potentially harmful to the whole chain. We use multilevel and multisource data to show that perceptions of cohesion among franchisees relate both to a) how franchisees apply know‐how from franchisors (i.e., deviation from chains standards), and b) whether they transfer or withhold information that could be useful to the franchise system (i.e., information withholding). Our results underscore the importance of relationships among franchisees, an underexplored component of franchising. Copyright © 2010 John Wiley & Sons, Ltd.     

Information Asymmetry and the Franchise Decision

Abstract

A key explanation for the existence of franchising as a marketing channel has its underpinnings in the information asymmetry between the firm and individual outlets. Franchising is the preferred option for outlets where information asymmetry leads to prohibitive monitoring costs within a vertically integrated system. While modern information technology has the potential to reduce monitoring costs at geographically isolated locations, several factors are likely to limit its effectiveness. Thus, the incentive to franchise these outlets should continue to exist. The paper also discusses the possible implications of the increased use of information technology in the franchised channel.     

International Franchising Research: Some Thoughts on the What,Where, When,and How

The purpose of this article is to examine the present state of international franchising research. We consider the origins and evolution of franchising as an enterprise form and summarize relevant research in this area. We advance and substantiate the premise that franchising research in the global arena has largely followed the geographic expansion trajectory of the franchise industry. And, based on these themes, we conclude by identifying a series of significant research topics in the international franchising domain.     

International Franchising: Evolution of Theory and Practice

This paper reviews the evolution of the theory of international franchising over the past two decades, from its humble beginnings in the early 1990s. The theories are grouped into three time phases. Ten theory papers are considered. It is clear that apart from a basic decision-making model explaining whether to internationalize or not, the theory of international franchising has “borrowed” theory from mainstream marketing. In particular, international franchising theory has evolved by incorporating capabilities theory, relationship theory, stakeholder theory, and governance mode theory. The biggest opportunity for future international franchising research is to add a branding theory perspective. Four sub-topics are put forward as promising areas for future research.     

The strategy/governance structure fit relationship: theory and evidence in franchising arrangements

Despite widespread recognition of the importance of strategy–structure fit, e.g., diversification and divisionalization, research has yet to address the possibility of similar fit issues for other structural forms of organization, such as the choice of franchised vs. company‐owned governance structures. In this study, we depart from the usual debates regarding the superiority of one governance structure over another and argue that performance differences between these two alternative governance structures may be attributable more to the matching of one structure with a correspondingly appropriate strategy. Specifically, we posit that stores will act in fit‐enhancing ways by pursuing strategies that are more congruent with their governance structure; i.e., that franchised stores, with their more flexible and decentralized structures, will be more likely to pursue strategies that emphasize flexibility and local adaptation, whereas company‐owned stores will tend to pursue strategies that emphasize predictability and control. We also argue that those stores acting in such a manner will enjoy subsequent performance benefits. We develop these ideas around strategy/governance structure fit and test our hypotheses using longitudinal data from over 6000 stores within one of the biggest U.S. restaurant chains from 1991 to 1997. Copyright © 2004 John Wiley & Sons, Ltd.     

US-Based Franchise Systems

Abstract

This study assesses both firm and relationship characteristics that may differentiate US-based franchisors that have internationalized operations from those that do not. Multiple discriminant analysis is used and shows that both firm and relationship characteristics are important discriminators. Not surprisingly, international franchise systems are larger and exhibit lower levels of solidarity. A surprising finding, however, is that international systems exhibit lower levels of opportunism, in spite of greater geographic and cultural proximity. Interestingly, a number of firm characteristics (number of domestic units, number of franchised versus company-owned units, firm age, and experience with franchising) and relationship characteristics (flexibility, trust, behavioral transparency, and effectiveness) were not significant discriminators between domestic and international franchisors. Implications of the findings and directions for future research are provided.     

特许经营在新疆发展的现状、问题与对策

特许经营是当今世界最为流行的企业扩张方式,近年来在中国取得了迅猛的发展。但新疆的特许经营既存在机遇,也存在问题。本文对特许连锁经营在新疆的发展现状进行了分析,指出了新疆特许连锁经营发展中所存在的一些问题,并提出了一些相应对策。     

A study on the key factors influencing international franchisors�� choice of entry modes into China

This paper examines factors associated with international franchising firms’ entry modes when they enter the Chinese market. To this end, a survey was conducted to investigate the linkage between entry modes and characteristics of franchising firms. The logit model and regression analysis were used to test the hypotheses. Findings reveal four factors that significantly influence international franchisors’ entry mode choices including cultural and geographic distance, international market experience, risk spreading, and maturity of the franchising system.     

Family versus Non‐Family Firm Franchisors: Behavioural and Performance Differences

Drawing from resource‐based theory, we argue that family firm franchisors behave and perform differently compared to non‐family firm franchisors. Our theorizing suggests that compared to a non‐family firm franchisor, a family firm franchisor cultivates stronger relationships with franchisees and provides them with more training. Yet, we predict that a family firm franchisor achieves lower performance than a non‐family firm franchisor. We argue, however, that this performance relationship reverses itself when family firm franchisors are older and larger. We test our hypotheses with a longitudinal dataset including a matched‐pair sample of private U.S. family and non‐family firm franchisors.     

环境基础设施特许经营的运行机制研究

随着市场经济的快速发展给社会带来了负面的影响,巨大的生活垃圾与污水排放给环境造成了极大的污染,严重制约着我国经济的持续发展。生态环境基础设施建设领域需要大量资金投入,环境基础设施项目融资则成为首要问题。BOT是比较适合于环境基础设施建设项目的融资方式,在我国环境基础设施项目建设中引入BOT等融资模式,实行特许经营制度,不仅能够对环境基础设施项目的价格进行有效地管理,并且通过特许经营,吸引非国有资本或非国有企业进入环境基础设施项目建设领域,解决政府投资严重不足的问题。因此,对环境基础设施建设领域引入特许经营制度的融资机制、特许经营管理模式、投资收益机制等方面设计运行机制具有重要意义。