我国生产性服务贸易的发展及国际竞争力分析

生产性服务作为服务业和加工业的粘舍剂．以服务业为中心将产业价值链的各个环节串连起来，成为先进工业化国家后工业化的重要特征。因而，生产性服务贸易也就成为服务贸易的重要内容与发展趋势。本文对我国生产性服务贸易进行了实证分析，结果表明：我国生产性服务贸易发展速度较快，但贸易结构落后，贸易逆差逐年扩大，竞争力较弱，影响到作为世界加工厂的我国制造业。因此，扩大生产性服务贸易，改善生产性服务贸易结构，是提高我国生产服务贸易国际竞争能力的重要举措。     

论中资银行电子化发展战略

随着信息技术的广泛应用，银行金融电子化的水平成为衡量银行竞争力的关键。当前，中资银行已经基本建立了电子化服务体系，但与外资银行相比仍存在较大差距。中资银行应当借鉴外资银行先进经验，尽快制定和完善电子化发展战略。     

基于信息熵的山东省入境旅游消费结构演变分析

旅游者的消费结构对一个地区旅游经济的发展有重要意义。通过信息熵的引用，以山东省历年入境旅游者旅游消费结构统计数据为基础，归纳总结了山东省入境旅游者旅游消费特征和演变规律，并对山东省旅游消费结构的发展趋势进行了预测。     

全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

The effect of management commitment to service quality on employees’ affective and performance outcomes

A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant effect on their perceptions of service recovery performance. The influence of management commitment to service quality on service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction. Implications of the results and further research avenues are discussed. Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals. Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University. Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business. Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research. Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research.     

高校图书馆建成地方文献信息中心的思考

高校图书馆不仅是学校文献信息中心,也应积极融入社会,为地方社会经济建设服务。构建文献信息资 源共享体系,加强高校图书馆自身建设,提高信息网络化程度,使高校图书馆真正成为地方文献信息中心。     

校园信息化对高校德育的影响与教育对策

大学校园的信息化创造了一个新的德育环境 ,为培养大学生的现代文化精神 ,实现德育目标 ,提高德育效果提供了良好的机遇 ;同时 ,校园的信息化也增加了社会主义理想信念教育的难度 ,使学校德育面临着新的挑战。面对新的形势 ,我们必须树立新的德育观念 ,拓展新的多媒体式德育途径 ,探索新的主体性德育模式     

论新时期会计职能的定位

会计职能是会计在经济管理中固有的功能,它随着社会的不断发展而发展。本文首先分析了会计环境变化及信息技术发展对会计职能的影响;进而就新时期会计职能的定位进行了探讨;最后就当今社会的发展现状对会计职能的发展提出了一些新的思考。     

上市公司会计信息失真的治理

上市公司会计信息失真是世界各国共存的问题,其根本原因在于利益驱动和惩罚不力。完善公司治理结构、强化中介机构监管、提高造假成本、建立信用机制是根治会计信息失真的有效途径。     

新股发行主体行为和博弈分析

新股发行市场较小的市场厚度使得理论分析不仅要涉及一般的供给需求分析,还必须深入研究供给和需求的形成过程以及供求双方的相互作用。本文拟从博弈角度研究新股发行过程政府、发行公司、中介机构和投资者的行为特征和多主体博弈过程,分别从信息完全和信息不完全两个角度研究博弈过程和结果,以期对新股发行制度改革提供初步的理论分析基础。