对企业提高质量体系实施有效性的探讨

通过总结多年从事企业质量管理工作经验，认为只有通过扎实的贯标、严格质量程序管理行为、全面实施过程控制、坚持质量体系的持续改进，才能不断建设和完善质量管理体系，充分发挥质量管理体系的增值作用。从而逐步提高企业质量管理总体水平，建立企业质量管理长效机制。     

Diversification and performance: evidence from East Asian firms

We examine the impact of diversification on performance for firms operating in different institutional environments during a relatively stable period and during a major economy‐wide shock. We locate our study in six Asian countries at different levels of institutional development. Results indicate that diversification negatively impacts performance in more developed institutional environments while improving performance only in the least developed environments. Even in the least developed institutional environments, diversification offers limited benefits when an economy‐wide shock strikes. Though successful diversifiers are sometimes affiliated with business groups, diversification is associated with poorer performance for both affiliated firms and independent firms. In sum, we find that the outcomes of diversification are influenced by institutional environments, economic stability and affiliation with business groups. Copyright © 2007 John Wiley & Sons, Ltd.     

金融体系变革与机构投资者发展研究

有效的金融体系是经济持续增长的重要基础。目前存在两类典型的金融体系：银行主导和市场主导金融体系。金融体系“市场化”是20世纪后期全球金融体系变革的重要趋势之一，而以养老基金为代表的机构投资者是全球金融体系市场化的重要推动力量。随着中国进入一个新的历史时期，传统银行主导金融体系与社会经济变革存在明显不适应，因此，进一步壮大机构投资者规模，加快金融体系市场化进程，建立以机构投资者为基础的市场主导型金融体系，是中国经济可持续增长的重要战略选择。     

上市公司信息披露质量与证券分析师盈利预测

本文研究了上市公司信息披露状况与分析师预测行为之间的关系，结果发现，分析师的预测准确性总体上显著优于随机游走模型。进一步的研究发现，上市公司信息披露状况会对证券分析师的预测特征产生影响，信息披露透明度越高，分析师预测对会计盈利数据的依赖程度越低，预测准确性也随之提高。     

农村金融生态研究:一个新制度经济学的分析框架

农村金融生态问题是金融支农和新农村建设中的焦点话题.如何从理论上解释农村金融生态主体与金融生态环境之间的互动机理是金融生态研究中的盲点.本文试图从新制度经济学视角构建一个理论分析框架,来诠释农村金融生态运行中存在的问题,旨在为改善农村金融生态环境提供理论参考.     

校园大气环境污染现状

在区域污染源调查基础上,对校园大气环境质量进行了现状监测与评价,结果表明,校园大气环境已受到较重污染,SO_2,NO_x,TSP一次浓度在各监测点处不超标或最大超标0.25倍;SO_2,TSP日均浓度在各监测点处均有超标现象,最大分别超标0.71～1.43倍、0.92～1.37倍;并对污染原因进行了分析。     

Antecedents of mandatory customer participation in service encounters: An empirical study

The literature on service quality and customer loyalty has long focused on enhancing the work of service providers. This study examined “the other side of the coin” in service co-production or value co-creation in service encounters by investigating how service providers might take a proactive approach to building relationships based on mandatory customer participation (MCP). The research evaluated how such antecedents as role clarity, self-efficacy, purchase importance, and servicescape could influence MCP. Path analysis revealed that these four factors significantly influenced different dimensions of MCP; which in turn had a significant impact on customer loyalty. Using these insights, managers could develop a strategic approach to managing customer roles in the service delivery process. This study adds to the body of knowledge on service quality by demonstrating empirically the determinants and structure of MCP and their relationships with customer loyalty in service co-production processes in a hospitality setting.     

Assessing the e-Service Quality of Sellers in an Industrial e-Marketplace

Existing studies of electronic service quality (e-SQ) mainly deal with online shopping mall operators in business-to-consumer (B2C) markets, whereas research into the e-SQ of sellers in industrial electronic marketplaces (e-marketplaces), characterized by multiple sellers and multiple customers, is lacking. Therefore, this study intends to determine if existing theories developed and tested in the B2C online shopping mall context are directly applicable to measure e-SQ of industrial e-marketplace sellers. By qualitatively analyzing customer feedback obtained in an e-marketplace, this study offers an in-depth exploration of e-SQ dimensions, discovers a tentative causal model of the e-SQ specific to industrial e-marketplace sellers, and compares the tentative model grounded in the qualitative data with existing research tested with quantitative data. This study shows that existing e-SQ scales may not apply, without revision, to measures of the e-SQ of industrial e-marketplace sellers.     

Corporate sustainability efforts and e-WOM intentions in social platforms

Abstract

The current study adopts service dominant logic to examine how consumers react to social platforms that communicate corporate sustainability efforts. The results suggest a positive connection between corporate sustainability efforts and evaluation of e-service quality as well as between corporate sustainability efforts and e-WOM. We also find that corporate sustainability efforts encourage consumers to spread positive e-WOM on a platform that provides useful information and that is well-designed. This study extends our understanding of corporate sustainability efforts by applying service dominant logic toward an explanation of consumer evaluation and e-WOM.     

江汉大学男篮运动员专项素质现状及其分析

运用问卷调查法、文献资料法等方法，通过对江汉大学男篮运动员与湖北省3支CUBA男篮运动员的各项身体素质进行的调查和对比分析，研究表明江汉大学男篮运动员中锋、前锋的身高以及后卫的耐力素质与其他三所高校的男篮运动员相比有显著差异，对江汉大学男篮运动员专项身体素质的全面调查和分析，可以为教练员和运动员科学地认识专项身体素质提供新的理论基础，通过科学合理的训练，使运动员的身体素质和篮球技术得到提高，在CUBA的比赛中取得更好的成绩。