浅析我国服务业的库存问题及应对策略

服务业在整个经济中的地位是衡量一国经济结构合理程度、国际竞争力强弱、经济社会发展协调水平等的重要评判指标之一。与中国经济快速持续发展相比,服务业发展落后的短腿现象却日益突出,而服务业的库存管理问题更是落后。     

Analysis on the internal mechanism forming the capital operation venture of nation-owned enterprises

According to the Capital of Karl Marx, capital aims at realizing the value maintenance and increment during the process of its cycle and turnover. Without the conditions of capital＇s cycle and turnover, it will break off. This will furthermore bring an obstacle to the value maintenance and increment of capital, which is the root of capital operation venture and is also the internal mechanism forming the capital operation venture of nation-owned enterprises.     

物流是实现客户服务的管理活动

对传统储运业的概念、资产等关键问题发表了见解，提出了物流是整合从应链一体化，实现客户服务的管理活动。商流与物流的结合是最有价值的流通形式。     

经济服务化、服务知识化与我国服务业的发展

服务部门在经济结构中占据着统治地位的出现 ,预示着服务经济时代的到来。新技术的广泛运用使得服务业的内部结构出现了分化 ,服务业的增长模式和产业形态的演变正前所未有地依赖于知识和技术的运用。“经济的服务化”和“服务的知识化”将是未来经济发展的两个主要特征 ,服务业的发展也将是未来各国经济发展的重要内容。然而我国服务业的发展还存在不少差距 ,如何采取切实有效的措施促进我国服务业的发展已是当务之急。     

第三方物流企业内部控制要素的建立策略

第三方物流企业作为一种新型行业，企业的发展已越来越受到企业内部控制薄弱瓶颈的制约．借鉴企业内部控制理论最新成果——企业风险管理框架（ERM）八要素理论建立和完善第三方物流企业内部控制，对该行业做优做强有着深刻的现实意义。     

Violations of Service Fairness and Legal Ramifications: The Case of the Managed Care Industry

Adapted from Chan's (2000) model depicting success of litigation, this paper argues that with the application of various legislation, health maintenance organizations' (HMOs') violations of service fairness to each group: enrollees, physicians, and hospitals give rise to each group's lawsuits against the HMOs. Various authors (Bowen et al., 1999; Seiders and Berry, 1998) indicate that justice concepts such as distributive, procedural, and interactional justice can be applied to the area of service fairness. The violation of these underlying justice principles with HMOs' service unfairness to enrollees, physicians, and hospitals is examined. A general synopsis of the ethical issues in the managed care industry is provided. The various lawsuits launched by each group: enrollees, physicians, and hospitals together with the key statutes used are discussed. This paper also highlights the provisions and ramifications of the 11 April 2000 landmark agreement that Aetna made with Texas Attorney General John Cornyn to settle the 1998 lawsuit brought against the company. Lastly, the current ethical issues in the managed care industry are further discussed. The value of this paper can be adapted to the study of organizations' service fairness violations in other industries or in the educational, governmental, and not-for-profit sectors both nationally and internationally.     

超市寄包的法律思考

本文试图对商业流通企业中存在的两种寄存包行为的行为性质进行法律分析,并对此引起的法律责任,产生的法律后果作一理论上的探讨,以求正确界定它们,保护消费者与商业企业的合法权益。     

构建我国内部审计质量体系的几点思考

国内的一些重大集体舞弊案引发了众多学者对我国内部审计质量的关注。本文从分析我国内部审计质量的现状入手,试图寻找相应的对策,构建我国内部审计质量体系,以提高我国内部审计质量。     

论中国旅游业的危机管理机制--以非典时期旅行社行业的救助与自救措施为例

非典给中国旅游业带来了强烈的冲击，作为旅游业的龙头，旅行社遭到了惨重的经济损失。在旅行社全行业处于极度萧条的时段内，政府出台了一系列的措施来扶持旅行社的发展，各旅行社也纷纷采取各种措施力图自救，无论是政府救助还是企业自救，在某种程度上都存在一定的不足之处。     

Agent技术在CRM中的应用研究

简单介绍了Agent的属性特点及CRM的相关知识，讨论了Agent技术在CRM中的应用，指出Agent技术能为企业更好地管理客户信息，增强其竞争力。