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32.
ABSTRACTThis study is focused on female inbound call center counselors who are easily exposed to emotional labor when customers express anger and hostility and use swear words toward invisible targets on the phone. Our study is based on 244 responses from female inbound call center counselors. Job stress has a significantly negative effect on job satisfaction and self-esteem. It was shown that self-esteem has a partially mediating effect, and turnover experience had a moderating effect. It is important to shed new light on the roles of self-esteem among determinants of job satisfaction. 相似文献
33.
The purpose of this study is to investigate the moderating effect and the interactive effect of job scope, role ambiguity and participation in decision-making on relationships between career plateauing and outcomes. A cross-sectional survey of 3,065 Canadian managers shows that these job characteristics can contribute to limiting the negative consequences associated with career plateauing. Moreover, in accordance with the theory of work–situation fit, some double moderating effects are found. The attitudes and behaviours of plateaued managers are significantly more positive when their job is richer and offers an opportunity to participate in decision-making. However, contrary to evidence in the literature, results show that reactions to career plateauing are more positive for managers who perceive that their job is richer and their role more ambiguous. Implications and directions for future research are discussed. 相似文献
34.
This study investigates the mediating role of work engagement (i.e. vigour and dedication) among job resources (i.e. job control, feedback and variety) and proactive behaviour at work. This mediating role was investigated, using Structural Equation Modelling in two independent samples from Spain (n = 386 technology employees) and the Netherlands (n = 338 telecom managers). Results in both samples confirmed that work engagement fully mediates the impact of job resources on proactive behaviour. Subsequent multigroup analyses revealed that the strengths of the structural paths of the mediation model were invariant across both national samples, underscoring the cross-national validity of the model 相似文献
35.
36.
Jianfeng Jia Jiaqi Yan Asghar Afshar Jahanshahi Weipeng Lin Amitab Bhattacharjee 《Asia Pacific Journal of Human Resources》2020,58(1):107-127
Drawing on the theory of planned behavior, the current study examined the effects of employees’ job embeddedness and the perceived strength of the human resource management (HRM) system on their proactive work behaviors, as well as the moderation effect of empowering leadership on these relationships. We tested our hypotheses using data collected from 206 Chinese employees in a three‐wave survey. The results demonstrated the positive effects of both job embeddedness and the perceived strength of the HRM system on employees’ proactive work behaviors. We also found that the relationship between the perceived strength of the HRM system and proactive work behaviors was stronger when the levels of empowering leadership were high rather than low. However, the moderation effect of empowering leadership on the relationship between job embeddedness and proactive work behaviors was not significant. Our study contributes to the understanding of the antecedents of Chinese employees’ proactive work behaviors from the perspective of motivation and behavioral control. 相似文献
37.
在就业形势越来越严峻的今天,高校毕业生就业问题就成为了当今社会的一大难题,因此需要我们建立一些帮扶对策来帮助就业困难的大学生能够充分的实现就业问题。 相似文献
38.
通过对药品物流企业物流作业活动的调查研究和工作分析,详细描述药品物流作业活动内容、目标、要求,从事药品物流作业活动人员所需职业能力;概括说明药品物流特点和药品物流从业人员必须知识与能力,为药品物流企业建立物流作业活动的标准操作规程,物流人才的培养、从业人员职业能力的提升提供参考。 相似文献
39.
There is some debate whether job strain or working hours is more prominent in explaining work–family conflict. We tested a multi‐group structural equation model and the results suggested the model was equally applicable to academic and administrative staff employed at an Australian regional university. After controlling for demographic and work‐related factors the main predictors of work–family conflict were: job strain, total work hours, job satisfaction, employment as an academic and having dependent children. Social support was negatively related with work–family conflict but the association was not significant. Despite greater job control, academics reported greater job strain and work hours. The results suggest that strategies aimed at decreasing job strain and work hours may reduce the extent of work–family conflict. 相似文献
40.
如何缓解饭店业员工工作压力、提高员工工作满意度和降低其离职意向,已成为业界与学界共同关注的焦点。本文运用6家饭店271份调查问卷结果,采用PASW18.0多元调节回归分析对工作要求-资源模型(JD-R)进行了验证,结果表明:工作要求和工作资源都分别对工作态度具有主效应;工作控制没有在工作要求即员工工作态度间起调节作用;一般自我效能仅在超负荷工作量-工作满意度、人际冲突-离职意向间起调节作用。此研究结论对饭店业人力资源管理实践具有一定启示意义。 相似文献