高绩效工作系统、工作倦怠对员工离职倾向的影响研究

本文基于员工感知的视角,以工作倦怠作为中介变量,探索员工感知的高绩效工作系统对离职倾向的影响机制。通过来自企业256 个有效样本的实证研究发现,员工感知的高绩效工作系统与离职倾向显著负相关;工作倦怠及其子维度情感耗竭、玩世不恭与离职倾向显著正相关,而子维度成就感低落与离职倾向相关性不显著;工作倦怠在员工感知的高绩效工作系统与离职倾向之间起部分中介作用;员工感知的高绩效工作系统可通过影响员工的情感耗竭、玩世不恭情绪,间接对离职倾向产生影响,而成就感低落的中介效应不显著。     

Employee satisfaction and turnover intention: A comparative analysis between front-of-house and back-of-house employees in casino-entertainment venues

ABSTRACT

This study investigates job location and its relationship with employee turnover intention within the casino-entertainment industry. The researchers analyzed turnover intention at the supervisor and company level from the perspective of employees who hold front-of-house or back-of-house jobs in three Nevada casinos and their corporate office. The results of this research fill existing gaps in the academic literature related to turnover intention and provide beneficial implications for industry and academic practitioners. Organizations within the casino-entertainment industry may develop strategies related to the management of human capital that could provide fiscal and operational benefits.     

Call Center Employees’ Intent to Quit: Examination of Job Engagement and Role Clarity

Call centers have become a valuable resource for hotels in managing customer experiences and relationships, yet they have also developed a reputation for being a stressful job which has made it a significant challenge to retain employees. Given high turnover rates among call center employees, it is important for hospitality firms to understand the factors influencing their intentions to quit. This study focuses on job engagement and role clarity to examine hotel call center employees’ intent to quit. The survey results of call center employees at a large resort hotel suggest that job engagement significantly influences the hotel call center employees’ intent to quit after accounting for job satisfaction and organizational support. Role clarity, however, is not related to intent to quit. Managerial implications and recommendations for increasing employee job engagement are discussed.     

一款移动式仓库上货椅梯的设计及分析

针对目前仓库货物取放工作效率低、劳动强度大且存在安全隐患等问题,本文借鉴传统的椅子及梯子的结构及功能,基于组合创新方法创新设计一种移动式仓库上货椅梯。该装置将椅子和梯子的功能合为一体,移动方便且稳定可靠,成功解决梯子靠在货架上易将货架压倒、椅子的高度不够、稳固性差、梯子及椅子搬运不便、移动性差等问题,提高了仓库取放货物的工作效率,应用推广前景广阔。     

组织管理对空中交通管制员工作能效的影响分析

综合借鉴SHELL模型和Reason模型的概念,参考国际民航组织《安全管理手册》,分析民航运行体系中组织管理对空中交通管制员工作能效的作用路径,提出组织管理对管制员工作能效产生积极影响的方法和建议.     

个性特征、劳动契约与员工劳动关系满意度--基于广州市花都区部分员工的问卷调查分析

基于广州市花都区部分企业员工的调查数据,通过探索性因子分析及验证性因子分析发现,员工劳动关系满意度由工资福利、工作特性与氛围和社会环境与服务三个维度构成。签订短期劳动契约的员工对工资福利的满意度最高,签订中长期劳动契约的员工对工作特性与氛围、社会环境与服务的满意度最高。年龄越大,其劳动关系满意度越高;劳动者工作转换次数与其劳动关系满意度呈负相关。由此,应该积极推进劳动契约全覆盖并鼓励企业与员工签订中长期劳动契约;严格工资管理,维护职工权益;强化职业认同,减少员工工作转换频率。     

中小民营企业员工离职倾向影响因素分析

民营企业尤其是中小民营企业人才的高流失现象非常普遍,大量的人才流失已经严重危及企业的生存和发展。对中小民营企业员工流失问题进行求解,具有十分重要的研究和实践意义。     

Reducing perceptions of overqualification and its impact on job satisfaction: the dual roles of interpersonal relationships at work

A sizeable portion of the working population perceives that they are overqualified for their jobs. This is problematic, given that research consistently shows that such beliefs translate into lower levels of job satisfaction. Hence, it behoves human resource management (HRM) scholars to identify factors that influence perceptions of overqualification and also moderators that may reduce the negative effect of perceived overqualification on job satisfaction. In this study, we present a moderated path model that posits that the quality of the relationships that employees hold with their leader and with their team is not only antecedents of perceived overqualification but it is also hypothesised to weaken the negative relationship between perceived overqualification and job satisfaction. Survey data that were gathered from two organisations in the Netherlands (n = 183) supported the model. Implications for theory and practice in HRM are discussed. © 2015 John Wiley & Sons Ltd     

Work and social well-being: the impact of employment conditions on quality of life

This paper aims to extend our understanding of the impact of management practises and employment conditions in the contemporary workplace on the broader social realm. The study provides an analytic account of how these employment conditions impact on the social well-being of a representative sample of individuals and households. We assess the propensity of working arrangements that are manifested in various high performance work systems either to enhance or to diminish quality of life. The paper indicates that certain management practises and employment conditions have impacts that extend beyond the workplace and influence the broader well-being of individuals and families.     

Culture' Effects on Job Satisfaction and Performance in a Bicultural Context

Abstract

This study looks at culture' influence on employee job satisfaction and performance as it pertains to competitiveness. The researcher investigated whether INDSALES (a job satisfaction scale) is compatible with a Hispanic salesperson sample, focusing on automobile sales situations. The methodology relied heavily on field research and on an experimental design that applied different employee/manager combinations. Two hypotheses were proposed and subsequently tested. Results demonstrate that Hispanics and Anglo-Americans view job satisfaction somewhat differently. The study also found that there are significant differences in the levels of job satisfaction between mono-cultural and bicultural relationships. Managerial implications for better competitiveness are incorporated. Future research could investigate a different geographical region with Hispanic and Anglo automobile salespersons or other nations where different cultures work together