Conflict management and innovation performance: An integrated contingency perspective

In recent years, many of the basic assumptions underlying organizational conflict research have changed, drawing into question the validity of some previous research findings. Operating from the perspective that conflict is complex, multidimensional, and context specific, this research takes a fresh look at key conflict antecedents, mediators, and consequences in the context of the innovation process. The study investigates the relationships among five behavioral conflict-handling strategies, destructive and constructive conflict, and innovation performance as perceived by 290 R & D and marketing department managers. Empirical results both support and question some of the previous findings in conflict research. The results indicate that integrating, accommodating, compromising, forcing, and avoiding conflict-handling strategies can have different impacts on constructive and destructive conflict in an innovation context. Kelly Hewett (kelly_hewett@moore.sc.edu) is in the Department of Marketing at the Moore School of Business, University of South Carolina. Her research focuses on the management of relationships between buyers and sellers, as well as between headquarters and foreign subsidiaries in managing the marketing function globally. Her research has been published in theJournal of Marketing, the Journal of the Academy of Marketing Science, and theJournal of International Business Studies, among others. R. Bruce Money (moneyb@byu.edu) is the Donald Staheli Fellow and an associate professor of marketing and international business in the Marriott School of Management, Brigham Young University. His articles have been published in journals such as theJournal of Marketing, theJournal of the Academy of Marketing Science, theJournal of International Business Studies, andSloan Management Review. His research interests include the international aspects of national culture’s measurement and effects, business-to-business marketing, word-of-mouth promo-tion, services marketing, and negotiation. Subhash Sharma (sharma@moore.sc.edu) is the James F. Kane Professor of Business in the Moore School of Business, University of South Carolina. Professor Sharma’s research interests include marketing strategy, structural equation modeling, data mining, customer relationship management, e-commerce, the marketing-operations interface, and global marketing strategies. He has published numerous articles in these areas in leading academic journals such as theJournal of Marketing Research, theJournal of Marketing, Marketing Science, theJournal of Retailing, theJournal of Operations Management, theInternational Journal of Research in Marketing, andManagement Science. Professor Sharma has also authored two textbooks:Applied Multivariate Techniques (John Wiley, 1996) andScaling Procedures: Issues and Applications (with Richard G. Netemeyer and William O. Bearden, Sage, 2003). Professor Sharma was a member of the editorial boards of theJournal of Marketing Research and theJournal of Marketing and currently serves on the editorial review board of theJournal of Retailing.     

Coping with sales call anxiety: The role of sale perseverance and task concentration strategies

The authors study how salespeople cope with social anxiety during customer contacts and find that two tactics, sale perseverance and task concentration, ultimately reduce dysfunctional protective actions. Both coping tactics, however, are differentially moderated by strength of felt physiological sensations and strength of negative expectations and thoughts. Salespeople experiencing anxiety cognitions should distract themselves by concentrating on their task to free up their thinking in relation to the task at hand. Engaging in behaviors to modify the situation by persevering on the sale, on the other hand, occupies action space and should be the coping strategy of choice for those salespeople confronting physiological sensations in relation to felt anxiety. Hypotheses are tested on a sample of 171 salespersons. Frank Belschak (f.d.belschak@uva.nl) is an assistant professor of marketing and organizational behavior in the Business School at the University of Amsterdam, the Netherlands. He received his PhD from the University of Cologne in Germany. His current research interests include personal selling, emotions, and emotion regulation in organizations and across cultures. Willem Verbeke (verbeke@few.eur.nl) is a chaired professor of sales and account management at Erasmus University in Rotterdam, the Netherlands. He received his PhD from the University of Pennsylvania. His area of research interests includes personal selling, sales management, emotions and emotion regulation, and knowledge management. Richard P. Bagozzi (bagozzi@umich.edu) is a professor of marketing in the Ross School of Business and a professor of social and administrative sciences in the College of Pharmacy at the University of Michigan. He received his PhD from Northwestern University. He conducts research on human emotions, the theory of action, goal setting and goal striving, and structural equation methods.     

新时期我国政府投资管理改革的新问题以及新思路

本文将我国政府投资管理改革作为研究主题,着力于新时期改革过程中仍存在的问题和改革“副产品”即新问题的解决,力求通过对政府投资管理改革背景的分析,结合新时期我国政府面临的新任务,探求政府投资管理改革的新思路。     

我国开展管理会计的十大难点

本文认为对管理会计的认识不到位、管理会计的法规制度建设滞后、市场缺乏对高质量管理会计信息的需求、规范化的管理会计标准难以确定、管理会计的理论与实践相脱节、会计人才结构单一、人员素质难以胜任管理会计的要求、管理会计缺乏重视外部环境的战略观念、管理会计发育不成熟、管理会计的应用不能独立于财务会计、对管理会计的理论研究与探索不够是我国开展管理会计的难点。     

基于自由现金流量假说的盈余管理动因研究——来自中国上市公司的经验证据

基于代理成本理论及自由现金流量假说分析框架,研究了我国上市公司自由现金流量引发的盈余管理行为,并以2004~2006年我国A股上市公司为样本,运用面板数据分析方法进行了相应的实证研究。研究发现,自由现金流的代理成本是激发我国上市公司管理者进行盈余管理的重要原因;企业债务对自由现金流引发的盈余管理行为具有一定的抑制作用,但债务的软约束现象仍然存在。     

σ值和DPMO值转换表的质疑、修正与解读

文章从理论上探讨了σ值和DPMO值之间的转换关系,修正了现有的一些书中σ值和DPMO值转换表中的问题,从实践的角度解读了σ值和DPMO值之间的关系。     

提高连锁超市公司资源效率的探讨

连锁超市公司的资源属于经济资源的范畴,充分利用有限资源,提高资源效率,是连锁超市公司企业管理的一个永恒主题。根据资源管理的经济理论知识和实践,结合作者在连锁超市公司多年的财务和管理工作经验,从商品效率、资产使用效率和费用效率等方面对提高连锁超市公司资源效率进行了初步的探讨,对连锁超市经营管理者有所启发和帮助。     

知识员工管理:基于人力弹性理论

知识经济时代,如何吸引和留住知识员工已成为企业管理者关注的焦点。文章从人力资源弹性管理的角度,结合知识员工的特点,提出创设弹性工作环境,推行弹性工作制,设计弹性化激励方案等对知识员工进行管理,以激发知识员工的创新能力,实现知识员工的工作自主,体现知识员工的个人价值。     

从关税管理走向关税治理——对海关综合治税的治理视角解读与构想

治理理论的核心要义是在公共事务管理中引入多元化的治理主体;综合治税较之于原有关税管理模式的最大进步在于初步实现了海关内部关税管理主体的多元化。未来关税治理的发展路径可以分为内部关税治理和外部关税治理两个阶段;关税管理向关税治理的转变,要实现参与主体范围由单一化走向多元化、权力运行向度由自上而下走向多向交流、管理手段与方式由侧重强制走向侧重合作、追求目;际与评价标准由“善政”走向“善治”。     

论企业创新与规范化管理的关系——从智猪博弈的视角

企业发展稳定的程度,直接决定于企业基础管理水平的高低。企业基础管理水平的高低,又直接决定于企业规范化管理的程度。企业规范化管理就是通过建立、健全、完善、优化一套公开透明、上下认同、系统完整、行之有效的游戏规则来实施管理。可是,很多企业领导人总担心企业规范化管理会约束员工的创新探索,降低企业的创新力。由智猪博弈故事可知,一个企业有无创新力,与企业管理是否是通过游戏规则的建立、健全来实现无关,而仅仅与游戏规则的内容相关。任何企业组织,要保证创新力,规范化管理都是前提。只有规范化管理,才能建立、健全能激发员工创新热情、积聚员工创新能力的游戏规则。