国有企业经理人职业化:必然性与现实矛盾

我国国有企业经理职业化涉及体制、经理人素质以及所有者缺位等方面问题。顺利地实现国有企业经理职业化,应从建立和完善职业经理人市场形成机制、加大对职业经理人人力资本投资力度和加强对国有企业经理人的监督与约束等方面入手,且需要政府、企业、经理人自身和社会各界共同努力,采取多种措施,方能收到成效。     

国有商业银行客户经理绩效管理机制的构建

客户经理是商业银行最小而最重要的经营单位和价值创造主体.当前客户经理绩效管理存在着管理空间断层、考核体系不合理、与利益分配联动度不高及内部机构设置耗散客户经理工作效率等问题.据此,本文作者提出了改进客户经理绩效管理机制的基本思路,即以突出贡献,统一考核,定量分配为基本思路,优化客户经理绩效考核机制,并建立相关配套制度.同时,就客户经理绩效目标的确立、大型客户的绩效在有关人员之间的分割、潜在绩效的考核分配、人力费用资源紧缺矛盾制约客户经理报酬兑现等问题提出了解决方略.     

Store Manager–Store Performance Relationship: A Research Note

Despite the critical role that store managers play in linking top management teams and service/retail employees, as well as in fulfilling corporate strategy within chain store environments, service management research infrequently addresses the factors that may promote store managers’ effective exchange relationships within the firm and subsequent effects on store operations and profitability. This study focuses on how store managers’ performance orientation, trust of a regional manager’s capabilities, and organizational commitment affect a manager’s relationships relative to regional managers and frontline employees. The direct effect of store managers’ relationship capacity on store performance is also examined. The results, based on survey data from managers of stores of a retail and service chain and company financial reports, generally support the suggested hypotheses. Specifically, a store manager’s relationship with his/her supervisor has a strong influence on how the manager views the supervisor’s leadership support and leadership style, which ultimately influence store performance (primary goods/service sales and store profits).     

Towards a fairer manager performance measure: a DEA application in the retail industry

Abstract

Retailers need to determine the performance of their individual stores and, beyond the stores, the managers in charge of running them. The aim of this paper is to develop performance standards that can be applied to fairly distribute rewards to managers regarding their performances by taking into account store neighbourhood characteristics. In order to propose a fairer measure of store performance, the authors introduce and explore the concepts of organizational justice and store efficiency. They use real data from a French supermarket chain and a geomarketing approach. The two-step Data Envelopment Analysis (DEA) model results are compared with a retailer’s ranking. The retailer tends to favour points of sale having a more important sales area, with more employees and operating in a more densely populated area with a higher buying power. The ranking stemming from the DEA model links store performance to other geo-demographic variables.     

商业银行客户经理制度建设探讨

商业银行客户经理制度有助于实现商业银行客户资源配置优良化、推进金融服务商品化、增强银行自身竞争力,已经成为商业银行业务发展不可或缺的经营模式。当前国内商业银行客户经理制度建设面临着客户经理队伍素质偏低、管理机构设置不合理、考核激励机制欠科学、培养教育机制不健全等问题,借鉴国际同业的经验,本文从调整组织管理模式、优化人员选聘机制、创新能力素质评价模式、健全激励约束机制、构筑安全管理机制、强化教育培训机制六个方面提出进一步完善商业银行客户经理制度的建议及策略。     

管理防御视域下的管理者特征与公司业绩研究

在信息不对称和契约不完备的情况下,自利管理者与股东之间的利益冲突,引发管理者固守职位并最大化自身效用的管理防御行为。通过选择管理者年龄、管理者任期、管理者学历、管理者持股比例和管理者薪酬等特征变量,选取2003-2008年间6年连续上市的A股上市公司面板数据,从管理防御视角考察管理者特征与公司业绩的相关性。研究表明管理者年龄、管理者学历和管理者薪酬与公司业绩显著正相关,管理者任期与业绩显著负相关,管理者持股对业绩有负面影响。     

企业执行力与激励措施整合的探讨

企业管理中,基层执行力与激励措施是辩证统一的关系,二者目的一致,但操作方法有所不同。文章论述了基层执行力建设的途径,以及提升执行力、增加激励作用的方法。     

Leadership Competencies for Hotel General Managers: The Differences in Age,Education, and Hotel Characteristics

This study was designed to explore the leadership competencies necessary for general managers (GM) in Thailand hotels. The exploratory factor analysis extracted six leadership competency components: leadership, motivational/interpersonal skills, strategic orientation, planning and implementation, team building and ethics, communication skills, flexibility, and concern for the community. The results showed that team building and ethics, leadership, and communication skills are the most important factors for the GMs. In contrast, flexibility and strategic orientation were the least important competencies for them. There were significant differences between leadership competency factors and GMs’ age, education, hotel stars, and hotel locations in diverse aspects.     

Lodging Managers' Perceptions of Work and Personal Life: Balanced or Imbalanced?

ABSTRACT

This study serves two main purposes: (1) to assess lodging managers' perceptions of difficulties and success in balancing their personal and work lives, and (2) to investigate if lodging managers' work interferes with or is enhanced by their personal lives, or vice versa. The results indicate that most lodging managers believe that they have struck a satisfactory balance between their work and personal lives. This study identifies the respective bidirectional effects of the interaction between work and personal life. Personal life boundaries are more permeable to work demands than work boundaries are to personal life demands.     

上市公司高管过度自信对现金股利政策的影响

抛弃经典财务理论中理性经理人的假设,将规范研究与实证研究相结合,以2006—2010年我国沪深两市A股上市公司作为研究样本,用管理者的相对薪酬、持股状况和实施并购次数构建综合指标来衡量公司高管的过度自信程度,从公司高管过度自信的视角重新审视上市公司的现金股利分配行为。研究结果表明:管理者过度自信的上市公司倾向于少发放现金股利来增强内部融资;上市公司的成长性越强,管理者的过度自信对现金股利分配决策的影响越显著。