That's Not Fair!

ABSTRACT

Organizational commitment has been shown to be significantly negatively related to employee turnover. Given the high incidence of employee turnover in the hospitality industry, practitioners and academics alike should be focused on a more complete understanding of this phenomenon. The present study is an exploration into the identification of the relationships among organizational commitment, job satisfaction, and organizational justice. The study was conducted with employees of a major casino-hotel. Results indicated that organizational justice has an indirect positive impact on organizational commitment by working through job satisfaction. Practical implications and suggestions for future research are discussed.     

The Indexed Minimum Wage and Hotel Compensation Strategies

ABSTRACT

This paper presents the potential economic effects of an indexed state minimum hourly wage upon certain sectors of the hospitality industry. The authors report the findings of a study conducted at a luxury resort that employed action research and organization development (OD) techniques to implement a compensation strategy aimed at mitigating the effect of an indexed minimum wage. The paper concludes with implications for human resource practitioners facing challenges from rising state minimum wage levels.     

Perceived organizational support and coworker support as antecedents of foreign workers’ voice and psychological stress

This study investigates the effects of perceived organizational support (POS) and coworker support on the voice behavior and psychological stress of foreign workers in Macau hospitality industry. Drawing upon social exchange theory, we propose that POS and coworker support exert differential impacts on foreign workers’ promotive and prohibitive voice. We further hypothesize the negative relationships between these two types of support and psychological stress. Our hypotheses were tested by a two-wave longitudinal survey data collected from 141 foreign workers employed in four Macau hotels. The results showed that, although POS and coworker support were positively related to promotive voice, the effect of POS was comparatively stronger. Only POS had a significant and positive effect on prohibitive voice. In addition, coworker support but not POS reduced foreign workers’ psychological stress. The implications of these findings for research and practice are discussed.     

酒店行业协会的运行机制及其变迁——以广州地区酒店行业协会为例

行业协会在酒店业发展进程中发挥越来越大的作用,但在国内现行条件下,行业协会发展面临多重困难。文章以广州地区酒店行业协会为案例,采用实地调查和深度访谈的方法,讨论行业协会的运行机制及其变迁。研究认为,第一,政会不分是目前行业协会管理的主要问题,政府应创新行业协会管理机制,加快政会分开的进程,推进部分行业职能向协会转移;第二,酒店行业协会应大胆创新,依据地区、行业发展环境动态调整组织架构,丰富协会职能发挥,以此达到激活协会运行机制的目标。基于此,酒店行业协会可以更好地为会员酒店服务,提升行业专业化管理水平。     

市场结构和技术创新研究的新进展

什么样的市场结构有利于技术创新一直众说纷纭,从垄断和竞争两个方面,探究市场结构对技术创新的作用取决于技术创新的类型、行业技术进步的速度和技术外溢的程度。     

环城休闲农业景观(ATL-ReBAM)营建 研究——以成都为例

乡村振兴背景下，国家对休闲农业发展提出了更高 层次的要求。针对休闲农业景区分布零散、景观同质化且缺少 呼应、地域性特征弱等现存问题，将旅游学科与风景园林学科 的理论与实践相结合，从环城游憩带的视角出发提出环城休闲 农业景观(ATL-ReBAM)，并构建“三带”景观空间模式。 该模式符合城市居民出游规律和市场需求，与城市周边的资源 分布规律相吻合，有利于地域风土特征的有效传承。以成都为 例，根据其休闲农业景观空间演化特征和已有休闲农业景点分 布特征，尝试构建成都环城休闲农业景观的“三带”空间结 构，并进一步提出具体的景观营建策略。     

Resource recombinations in the firm: knowledge structures and the potential for schumpeterian innovation

Building on the resource-based view of the firm, this paper explores the notion of ‘resource recombinations’ within the firm. We suggest such recombinations can occur when competencies within the firm (which are interpreted as organized clusters of firm resources) either combine to synthesize novel competencies (synthesis-based recombinations) or experience a reconfiguration or relinking with other competencies (reconfiguration-based recombinations). Central to this paper is an examination of the antecedents necessary for such innovation to occur, and in particular the nature of knowledge in the firm. We argue that several characteristics of knowledge (tacitness, context specificity, dispersion) and its social organization (the way competencies come to be formed and institutionalized) will have important consequences on the likelihoods of resource recombinations. Our paper develops a model of resource recombination likelihoods and propositions. © 1998 John Wiley & Sons, Ltd.     

Network,knowledge and relationship impacts on innovation in tourism destinations

We combine network structure and firm-level relationship measures to explore the association between innovative behavior, firm position within the network of a destination, and the knowledge and relational trust characteristics of a firm's innovation-oriented relationships. We find current collaboration, shared knowledge and trust are associated with innovative behavior with partner firms, but that betweenness centrality indicates which partners are the most prominent innovators in a population. That is, relationship-level characteristics facilitate innovation partnerships, but network structure characteristics identify the most successful innovative partners. To theory, our findings contribute to efforts in the tourism, innovation and network literature to evaluate the differential effects of knowledge stocks and flows on innovation. For practice, our results suggest that promoters of innovation within a destination should leverage brokerage positions to improve the in-flow of ideas while encouraging the firms that share knowledge and trust to collaborate to apply those ideas.     

Service innovativeness and the structuring of organizations: The moderating roles of learning orientation and inter-functional coordination

This paper aims to investigate the influence of organizational structure on service innovativeness by testing the moderating roles of learning orientation and inter-functional coordination. This helps to understand how organic structure influences service innovativeness when it is effectively leveraged with favorable organizational factors. Data were collected from 178 hotel managers and executives in Japan and moderated regression analysis was performed to analyze the data. Findings of the study suggest that higher levels of service innovativeness are positively related to higher levels of hotel business performance. In addition, organic structure makes a positive influence on service innovativeness and an increase in the levels of learning orientation boost the effectiveness of organic structure on service innovativeness. Moreover, the positive association between organic structure and service innovativeness become stronger when all firm’s functions make an attempt to cooperate and contribute to disseminating customers and competitors’ information in the hotels. These findings contribute to understanding how hotel service innovation is affected by service innovativeness, organizational structure, learning orientation and inter-functional coordination.     

Employee workplace spirituality and pro-environmental behavior in the hotel industry

Pro-environmental behaviors in the workplace are less investigated than those in the public and private spheres. With this in mind, and through the values framework of workplace spirituality (WPS), synthesizing the theories of connectedness and organizational citizenship, the current study proposed a theoretical model to gauge the influence of WPS, a relatively new area of inquiry in organizational research and a neglected field in tourism and hospitality, on hotel employees’ organizational citizenship behavior for the environment (OCBE). In this framework, the emerging concept of connectedness to nature (CNS) – a strong cognitive and affective predictor of pro-environmental behavior – was depicted as a mediator, and the construct of environmental awareness (EA) was deemed a moderator. The intended model received support through empirical testing, and results confirmed that WPS is significantly associated with employees’ OCBE, and CNS indirectly affects the relationship between WPS and OCBE, while EA functions as a booster. The theoretical and practical implications of the study were discussed, and a series of contributory managerial implications were described accordingly.