中国零售业存在的问题及其政策选择

中国零售业存在着诸多问题,如过度竞争,业态结构不合理,业态区域结构失衡及过度开放等。为进一步优化零售产业的组织结构,中国应制定反垄断政策,加大力度实行零售业进入管制政策,制定零售业并购、联合的政策。制定零售业国际化经营政策,鼓励开拓农村市场等。     

零售品牌形象构成要素实证研究

良好的品牌形象可以降低消费者购物过程中感知的风险,从而提高其满意度和忠诚度,作为一种独特的竞争优势,它又可以使企业获得强大的品牌资产,并为品牌延伸提供了依据.笔者试图通过问卷调查,从消费者的视角识别出零售品牌形象的主要构成要素.研究发现,零售品牌形象是一个多维的概念,它主要由31个指标构成并可以划分为7个纬度.与国际零售品牌相比,本土零售品牌的名称更容易为消费者记忆与传播,消费者对本土零售品牌名称的认知明显高于国际零售品牌.     

Consumer engagement with brands on social network sites: A cross-cultural comparison of China and the USA

To advance theoretical understanding of consumer engagement on social media, this cross-cultural study evaluates how culture influences consumers’ engagement levels and activities on brand pages of social network sites. It further evaluates the underlying motivations and engagement mechanisms in two culturally distinct countries, China and the USA. Specifically, social media dependency, parasocial interaction, and community identification are examined as the key antecedents of consumer-brand engagement. The results confirm the effects of the proposed antecedents and reveal both cultural differences and similarities between Chinese and American consumers’ engagement with brand pages on social network sites.     

构建多语言环境的计算机基础课程自主学习平台

为开展计算机基础课程的双语教学和提学生自主学习能力。作者结合教学实践，提出构建智能化网络学习平台，并对平台的设计思想、教育理念和技术难点进行了论述，供人们进一步开展网络教学研究作参考。     

基于集对-熵权分析的铁路枢纽物流中心站选址的研究

铁路枢纽物流中心站是枢纽内组织各种物流运转、完成物流功能、提供物流服务的重要节点.分析铁路枢纽物流中心站选址影响因素,引入集对-熵权理论分析模型,提出在合肥北站建立物流中心站和在钟油坊站建立辅助中心站的选址方案建议.     

Category management and consumer choice

This paper shows the results of an exploratory analysis of the structure of a complex product category: Wine. In complex categories, a usual strategy of consumers is the partitioning of alternatives into homogeneous subsets and the sequential eliminations of subsets until a product/brand is chosen from among few homogeneous alternatives in the last subset. To identify if there is such a kind of strategy and the product attributes involved is of great interest for the retailer. After a discussion of the different modelling alternatives of the choice process, the authors provide an application of the additive trees (ADDTREE) model to explore the hierarchical structure. The ADDTREE results provide a first overview of the competitive market structure of the wine category: competition becomes more intense as the wine category is partitioned by, first, the type of wine criteria and, second, the designation of origin (DO) criteria.     

关于美国高速铁路规划、铁路公司运营模式和分工合作的考察报告

通过走访美国西北大学交通研究中心、BNSF铁路公司、专业铁路解编组服务公司BeltLine Company、芝加哥城际及城市轨道交通、UPS芝加哥集散中心、世行铁路专家David Burns先生等,对美国高铁规划、铁路公司运营模式、铁路运输企业之间的专业化分工、零售铁路公司发展等进行调研,认为美国铁路发展对我国有重要的借鉴意义。     

连锁零售企业人力资源管理困境探析——以浙江为例

近年来在我国沿海地区,连锁零售企业在快速发展的同时正遭遇越来越多的问题,其中最突出的问题存在于人力资源管理方面,如人力资源短缺与流失严重,人力成本增长过快等等。只有认真分析人力资源管理面临的问题并予以破解,连锁零售企业才可能克服发展的瓶颈,重新获得快速的增长。     

World Heritage Site: an effective brand for an archeological site?

This study examines whether branding archeological sites as World Heritage Sites (WHSs) will affect potential demand patterns. The study's research objectives are (1) to explore awareness of potential visitors to the brand and logo of WHS; (2) to investigate the effects of the designation on tourists' future behaviors; (3) to clarify whether the number of sites designated (3 versus 10) has an effect on future visitation patterns; and (4) to reveal possible relationships between the perception of a site as part of the world heritage and UNESCO's designation. This study commenced with an exploratory stage followed by administration of structured questionnaires focusing on inbound tourists to Caesarea, an archeological historical site in Israel. The findings indicate only moderate visitor awareness of the WHS title and logo, implying low brand equity as well as insignificant effects on future demand patterns. Moreover, visitors' willingness to pay (WTP) as well as overall motivation to visit seems to decline following the designation. However, visitors' perception of the site as world heritage is positively linked to WTP. The number of designated sites within a particular state is found to have a positive effect on future demand patterns. Based on the findings specific recommendations are offered.     

shopper taxonomy for retail strategy development

Segmentation of shoppers has been explored by many academic researchers and business practitioners seeking to understand shopping behaviour or to develop marketing strategies for particular customer groups. Market segmentation holds the key to successful marketing strategy as it encourages understanding of the key variables that differentiate specific segments.

The shopper taxonomy determined through this study is based on a set of variables that is relevant and appropriate for shopper segmentation and reflects the key aspects important to shoppers in motivating shopping behaviour towards a specific retail location. This taxonomy extends the proposed motivational taxonomy of Westbrook and Black (1985), derived from Tauber's (1972) earlier research. Westbrook and Black defined this taxonomy through shopping motives, and identified categories of product-oriented, experiential and a combination of product and experiential shoppers. Their research findings, however, pointed to a six-cluster typology, defining department stone shopping around seven motivations aligned with evaluating options and acquiring the products, engaging in the sales process and gaining stimulation and affiliation through the retail environment.

The “apathetic”, “shopping-processed involved” and “choice optimisation” shopper segments described by Westbrook and Black align with the “have to” “experiential” and “practical” “segments found in this study in terms of their focus on the shopping activity itself and the affiliation and stimulation motives associated with the shopping activity. Other associations between shopper segments across the two studies are less clear, and may be explained through the differing purposes for which the studies were undertaken and resulting variation in the measures used to define the motivational constructs.