Does the nature of airport terminal service activities matter? Processing and non-processing service quality,passenger affective image and satisfaction

The surge in air transport demand and the increasingly competitive and volatile market dynamics due to airline deregulation are rapidly transforming airports’ character into multi-service firms and destinations. As a result, service performance measurement of significant systems and their consequent impact on airport users are crucial in creating better airport service design, operation and management for sustainable competitive advantage. The present study 1) assesses the applicability of the Airport Indicators of Passenger Experience (AIPEX) model on Shanghai Pudong International Airport (PVG), and 2) tests a theoretical model that explores the direct and indirect relationships among airport service quality, passenger affective image and satisfaction, as well as the moderating mechanism of passenger type (travel purpose) in these associations. The results indicate that, the AIPEX model fits the PVG context for airport service performance assessment. Also, the theoretical model suggests robust direct associations among processing/non-processing domains and passenger satisfaction, as well as the processing domain and passenger affective image, except non-processing domain and passenger affective image relation. Moreover, significant mediating and moderating effects of passenger affective image and travel purpose on the significant positive direct associations are found. Further, implications for theory and practice are discussed.     

旅游业—城市化—经济—交通复合系统的耦合协同演化机制 ——以云南省为例

基于云南省16个州(市)的面板数据,运用ArcGIS空间分析、耦合协调度模型等研究方法,从时空视角对云南省旅游业-城市化-经济-交通四个系统的发展水平及其耦合协调发展状况进行了整体评价。结果显示:云南省旅游业、城市化、经济、交通发展水平整体分别提升了48.15%、47.59%、35.91%、46.89%。2005~2017年,云南省各州(市)旅游业-城市化-经济-交通复合系统的耦合协调度呈上升趋势,但87.50%的州(市)仍处于中度耦合失调水平,且空间分异特征显著,形成以昆明为核心的"核心-边缘"梯度递减的空间结构特征,整体呈滇中>滇东南>滇西南>滇西北>滇东北>滇西的空间分布格局。     

Attitudes,norms and difficulties underlying road sharing intentions as drivers and cyclists: Evidence from the Czech Republic

Cycling-inclusive urban planning is attracting attention worldwide because of the environmental, health, economic, and transport benefits inherent to cycling from the individual and the societal perspectives. The Czech Republic is one of the emerging cycling countries that are trying to promote and support cycling, but cycling mode shares are low because of the poor quality of the scarce infrastructure and the psychological barrier of the perceived lack of safety when cycling in mixed traffic. This study takes a multimodal approach based on the Theory of Planned Behaviour and focuses on the factors underlying the willingness to share the road from the perspective of cyclists and drivers: positive attitudes toward cycling, positive attitudes toward cyclists’ behavior, social norms toward cycling and anxiety to share the road. A web-based questionnaire was tailor-designed and administered in the Czech Republic via social networks, web forums, and the Civinet network, and a hybrid bivariate-ordered model tested the behavioral framework. Results show that the willingness to share the road as a cyclist or as a driver relates positively to positive attitudes towards cycling and cyclists’ behavior, and negatively to the anxiety of sharing the road. Moreover, mediator effects are observed and a clear relation emerges between the experience on the road as both a cyclist and a driver on the willingness to share the road as a cyclist. Lastly, results show that the factors underlying road sharing intentions are related significantly to gender, travel habits, and perceived personal and infrastructure-related barriers to cycling.     

Psychological factors affecting memorable tourism experiences

This study tries to explore psychological components of memorable tourist experience (MTE) that are most likely to recall tourists’ memories. Urban residents from three representative cities in China were selected as research samples, and totally 301 usable questionnaires were used for data analysis. The results showed that the recollection of MTE was positively affected by novelty, involvement and social interaction. It was also suggested that hedonism and novelty had positive effects on the vividness of MTEs significantly. Additionally, in the context of Chinese culture, two new psychological factors, social interaction and perceived serendipity, resulted in different effects on the MTE.     

PI背景下的TDI结构方程模型

态度理论为地区形象(PI)和旅游目的地形象(TDI)的联合研究提供了一个平台。本文构建了一个理论上的地区形象背景下的旅游目的地形象结构方程模型。模型是一个具有因果关系的结构方程模型,包括8个潜变量和28个观测变量。以徐州为例,在运用SPSS15.0软件对数据进行信度检验的基础上,利用LISREL8.70软件对模型进行了验证性因子分析和路径分析。研究发现:(1)结构模型中各潜变量之间的路径与假定基本符合,模型的整体拟合性能良好;(2)旅游资源认知和旅游服务认知会对旅游意愿产生作用,这符合我们的传统理念;(3)地区特征和居民素质对旅游服务感知、目的地评价和旅游意愿三者均有效应,而地区竞争力和居民竞争力仅对旅游服务感知产生影响。     

随机利率影响下信用风险的Monte—Carlo模拟

在前人利用马尔科夫链表示公司信用等级的基础上,将信用等级和随机利率引入离散时间的信用风险模型中,从而提出随机利率影响下的新的信用风险模型。就上述模型,对不同初始信用等级、初始盈余以及不同时刻的破产概率进行Monte—Carlo模拟,并讨论了相同条件下初始盈余与破产概率、初始信用等级与破产概率以及时间长短与破产概率之间的相互关系。     

五种旅游信息传播模式的比较与整合

旅游信息传播是旅游活动的核心过程,也是旅游研究的重点领域.文章通过梳理相关研究成果,对比分析5种具有代表性的旅游信息传播模式,对其学科属性、概念内涵、模式结构、表述类型等内容进行归纳总结.在此基础上,文章从系统科学、社会心理学和社会伦理学切入,整合并重构旅游信息传播的过程及其结构要素,提出一个由传播者、信息、媒介、游客4大要素为主体,以大众传播、人际传播、组织传播、群体传播为传播方式,并以三环结构为几何特征的旅游信息立体传播模式,为旅游信息传播研究提供了一种新的框架和思路.     

Chinese Residents' Demand for Outbound Travel: Evidence from the Chinese Family Panel Studies

This paper investigates potential factors influencing Chinese residents' demand for outbound travel. Based on survey data from the Chinese Family Panel Studies project conducted in 2008, we utilize several discrete choice models to analyze (1) factors explaining Chinese residents' participation in outbound travel in the last five years and (2) factors explaining various types of outbound travel. We highlight the importance of age, hukou type, personal income, education level, domestic tourism participation, foreign language proficiency, life satisfaction, and Internet use to explain Chinese residents' outbound travel. We also observe regional differences and urban–rural differences by estimating the model using different sub-samples. Finally, implications are presented concerning marketing efforts in targeting potential Chinese outbound tourists.     

Empirical study on Chinese tourists’ perceived trust and intention to use biometric technology

This paper presents a theoretical model based on the Technology Acceptance Model combined with a perceived trust model. SPSS 23 and Amos 22 were used to analyze Chinese tourists’ responses regarding use of biometric technology in hotels and to assess whether their perception of trust – measured through five potential factors – affected their intention to use it. Chinese tourists traveling in Macau were recruited, and three types of biological identification technology were discussed. A total of 600 questionnaires were sent out, and 583 effective questionnaires were recovered. The results that in addition to perceived ease of use, other factors affected visitors’ perceptions of trust. The degrees of effectiveness, however, differed between the three biological identification technologies. Fingerprint technology was revealed to be the most trusted and accepted biometric technology.     

Online Customer Experience and Its Relationship to Repurchase Intention: An Empirical Case of Online Travel Agencies in China

The study reported here examines the relationship between flow experience and repurchase intention by focusing on the joint mediating effects of loyalty. Data were taken from a survey of shopping experiences, at online travel websites, of 325 customers in China. The results show that flow experience has a significant effect on repurchase attention. Moreover, interactive speed, skill, challenge, perceived control, telepresence, perceived usefulness, and perceived ease of use are positively related to flow experience. Lastly, the findings show that loyalty, to some extent, acts as a mediator between flow experience and repurchase attention.