Customer reactions to self-checkout discontinuance

Self-service technologies (SSTs) increasingly permeate retail space. Yet, sometimes retailers decide to revert to human-delivered service mode by discontinuing their incumbent SST. In this study, we examine how self-checkout (SCO) discontinuance affects customers’ perceptions of SCO technology and purchase behavior. We conduct a natural field experiment by surveying two groups of customers pre- and post- SCO discontinuance: treatment group (who experience discontinuance) and control group (who do not experience discontinuance). Leveraging difference-in-differences analyses, we find that SCO discontinuance results in decreases in customers’ satisfaction with technology, intentions to use technology, perceived simplicity of technology, and basket size. Our results inform managers of the potential downsides of discontinuing SST and provide corroborating evidence of the technology’s benefits.     

Effects of individual resources and team-member exchange on service quality

While workplace resources are generally viewed as positively affecting performance, some studies indicate that not all resources increase performance. This study addresses the controversial disparate effects of workplace resources on performance by exploring functionally classified workplace resources in self-managing service teams and their relative impacts on team service quality. Considering membership dynamics and consequences between members, a field experiment was conducted in a cafeteria, with data collected through a working diary for workplace resources and a customer survey to evaluate service quality. Results suggest that efficacy-resources in self-managing teams should be controlled with caution as they may adversely affect team service quality. Supporting the person–situation interactionism perspective, workplace resources interact dynamically with individual employees and with situations. Esteem-resources were found to increase team service quality, while team-member exchange not only improved team service quality but also moderated the impact of esteem-resources on team service quality.     

堆石料与基岩面直剪试验

介绍了堆石料与基岩面的现场直剪试验方法，6个组次的直剪试验结果表明，堆石料与基岩面的抗剪强度指标随基岩面坚硬度的增大而增加，并随基岩面粗糙度的加大而加大。     

粗粒土渗透变形机制浅析

对砂卵砾石的渗透变形的形成条件进行了简要分析，在此基础上对渗透变形的形式进行了简要评价，并提出了渗透变形临界坡降的计算方法。     

引黄工程首次试通水期间泵站安全监测资料的分析

介绍了引黄工程泵站建筑物的结构特性、监测情况以及首次试通水期间 安全监测量的变化特点，指出了监测资料反映出的一些工程实际问题。通过定量分析，揭示 了建筑物承受的主要荷载以及监测量的变化规律，发现了工程问题发生和发展的原因，较为 系统、深入地从安全监测的角度研究了引水工程泵站地下洞室群的工作性态。     

黄河龙青段主要环境工程地质问题分析思路

介绍了黄河上游龙青段主要环境工程地质问题的分析思路，以达到抛砖引玉，交流和提高电工程地质勘测水平的目的。     

Engineering Geological Problems of Levee Along Middle and Lower Reaches of Yangtze River

1　ＩｎｔｒｏｄｕｃｔｉｏｎＢｅｃａｕｓｅｏｆｔｈｅｃｏｍｐｌｉｃａｔｅｄｓｕｂｓｏｉｌｐｒｏｆｉｌｅ ,ｔｈｅｌｅｖｅｅａｌｏｎｇｍｉｄｄｌｅａｎｄｌｏｗｅｒｒｅａｃｈｅｓｏｆＹａｎｇｔｚｅ ,ａｂｏｕｔ 36 0 0ｋｍｌｏｎｇ ,ｈａｓｍａｎｙｈｉｄｄｅｎｐｅｒｉｌｓ .Ａｍｏｎｇｔｈｅｄａｎｇｅｒｏｕｓｅｖｅｎｔｓｄｕｒｉｎｇ 1998’ｓｆｌｏｏｄｓｅａｓｏｎｉｎｔｈｅｗｈｏｌｅｖａｌｌｅｙ ,12 .7%ｏｃ ｃｕｒｒｅｄａｌｏｎｇｔｈｅｔｒｕｎｋｓｔｒｅａｍｄｙｋｅｓ,ｏｆｗｈｉｃｈ 6 98ｗｅｒｅｔｈｅｍｏｓｔｄ…     

吴岭水库土坝渗流及坝坡稳定性分析

本文对湖北省京山县吴岭水库土坝进行了有限元渗流计算和坝坡稳定性计算,在分析大坝基础部位的残坡积土、强风化砂岩的强透水性和下游排水体对于大坝渗流场的影响的基础上,得出渗流是引起下游坝坡不稳定的主要因素,为大坝的加固处理提供了理论依据,也可供同类土坝设计时参考。     

温度场有限元分析的接缝单元

目前混凝土坝的仿真分析正从单坝段仿真向全坝仿真发展,因而需要采用接缝单元,笔者给出三种温度场接缝单元的计算模型：有限厚度接缝单元、近零厚度接缝单元及简化接缝单元.     

毛家河水电站库区岩溶发育特征及邻谷渗漏分析

毛家河水电站位于碳酸盐岩地区，库首距左岸邻谷可渡河14—23km、距右岸邻谷北盘江干流14．8km，水库两岸大型落水洞、溶洞及地下岩溶管道相对较为发育。为初步判断水库存在邻谷渗漏的可能性，对水库两岸可溶岩地层岩溶发育形态、特征及规律进行了勘察，并根据现场地质调查资料对3条可疑渗漏带进行了分析论证。