Politics and Organizational Learning

In this paper it is argued that organizational learning is facilitated by a free and open form of politics in the workplace based on a system of political, social and civil rights and obligations within a framework of legitimate authority, parallel to the system that exists in the wider society. The argument is developed by examining issues at three related levels: why 'psychic' space is needed to nurture selfidentity and learning; the institutional pressures in the wider social environment that bring about learning within a whole business sector through open political activity; and how existing organizational learning theory and practice reveal numerous ways in which space for learning and innovation can be made available within work organizations through political processes. Finally, suggestions are made for ways of creating a framework within organizations that will enable such processes to develop.     

Comparaison de la rentabilité des systèmes conventionnels et biologiques en production laitière au Québec

De la banque de données AGRITEL, 336 fermes conventionnelles et 16 fermes biologiques, spécialisées en production laitière, sont sélectionnées. Sept groupes (dont un est biologique) sont alors formés correspondant à des concepts de production différents. Les groupes defermes conventionnelles correspondent à des niveaux d'intrants particulièment élevés (haut niveau d'intrants) ou faibles (bas niveau d'intrants), ainsi qu'à des niveaux de production élevés @roduction intensive) oufaibles (production extensive), pour le troupeau ou pour l'ensemble de l'entreprise.
Les fermes biologiques parviennent à des résultats technico-économiques et financiers au moins aussi bons que les fermes avec des rendements élevés (intensifs). En revanche, même si les concepts de production sont proches, les différences de rendement et de rentabilité sont assez nettes (souvent signcatives) entre le groupe biologique et les groupes extensifs ou à bas niveau d'intrants. Les entreprises biologiques sont plus équilibrtés et la prédominance de la production laitière est moindre. Les coûts de main-d'œuvre sont toutefois plus élevés que la plupart des groupes d'entreprises conventionnelles.
Cette étuaè nous laisse croire qu'il est possible d'amtéliorer la rentabilité des fermes extensives et à bas niveau d'intrants, dont les concepts de production se rapprochent de ceux de l'agriculture biologique.     

Individual and organizational learning from inter‐firm knowledge sharing: A framework integrating inter‐firm and intra‐firm knowledge sharing and learning

Literature has highlighted but not explored links between knowledge sharing and learning at inter‐firm and intra‐firm levels. Using the single case of an aviation refuelling company as the basis for our research methodology and collecting data through 34 semi‐structured interviews, we develop a framework that integrates knowledge sharing and learning at inter‐firm and intra‐firm levels. We show that intra‐firm knowledge sharing capabilities facilitate the diffusion of inter‐firm learning within organizations. Moreover, inter‐firm trust manifests in different forms that affect individual and organizational learning. The purpose of collaboration determines what a firm learns or discards. The findings are important for organizations facing a shortage of skills. © 2018 ASAC. Published by John Wiley & Sons, Ltd.     

Information Processing and the Challenges Facing Lean Healthcare

Radnor and Walley (2008) and others have identified a high failure rate in NHS lean rapid improvement events. This paper explores one reason why these failures occur: from the perspective of information processing (Galbraith, 1974), it explores the difficulties facing lean healthcare projects. Using qualitative method (pre‐understanding and interviews) with analysis triangulating between data, general theory and sense‐making we investigate two lean projects currently running at a Scottish hospital to identity how the absence of adequate information affects the projects. We find that the projects are critically hampered by the absence of project‐level, inter‐unit level and organisational level information. The practical implications of our research are to suggest that before embarking upon lean projects, hospital leaderships should explore the adequacy and integratedness of their information systems, decision‐taking structures and inter‐unit coordination mechanisms.     

The process of obtaining new accounts

How should a sales force be managed so as to realize a significant increase in business from new accounts? Data from a survey of industrial sales representatives and sales managers were studied to draw conclusions about this task. The results indicate that in the opinion of sales managers, sales representatives are not spending enough time on new accounts. There appear to be two major reasons: they frequently fail to see the pay-off to themselves in new account development activities, and often they lack the ability to perform these activities effectively. The article also develops a model for successful new account development and a plan for correcting the major problems.     

NATURAL LEARNING AND MANAGERIAL ACTION: A PHENOMENOLOGICAL STUDY IN THE FIELD SETTING

An approach to collecting data about managers’ experience of their work is described, involving having them ‘think aloud’ while doing their work, and ‘re-live’ episodes soon afterwards. Some of the epistemological and methodological issues relating to this research approach are discussed. Examples of data are given, and 37 episodes of managerial work are analyzed for evidence relating to the question of how managers learn naturally from everyday experience. The analysis suggests that the concept of levels of learning proposed by Bateson (1973) is useful. An initial categorization of processes of learning, arising from the data, are presented. Some evidence that the profounder forms of learning are incremental rather than sudden is presented, and the issue of the functionality of profounder versus more superficial forms of learning in relation to everyday managerial work is raised.     

The Transition to the Euro: Some Perspectives from Economic Psychology

The reactions of EU consumers to the arrival of the euro are likely to be far more complex than people's typical pragmatic and expedient adaptations to everyday economic change. This article discusses the major problems and psychological issues that are likely to arise in domains where the euro can be expected to have a major impact. More specifically, the domains considered include the following: the symbolic meanings of money; learning, remembering and information- processing; judgement and decision-making; expectations, concerns, and beliefs of EU citizens (consumers); and, propaganda, communication and attitude change. The article concludes with a number of tentative policy recommendations.