Multigroup validation of the service quality,customer satisfaction and performance links in higher education

The notion of ‘students as customers’ continues to be prominent, yet is insufficiently explored, especially from the standpoint of various stakeholders. To address this inadequacy, the present study employs a multigroup analysis of the service profit chain (SPC) model in higher education (HE). Its purpose is to examine the complete SPC model regarding stakeholder perceptions in order to inform its validation and implementation. A cross-sectional survey was employed in order to enable multigroup comparison of a comprehensive research model on subsamples of employees and students by means of structural equation modeling (SEM). Results provide support for the proposed SPC model within the sample of vocational colleges. Besides strongly linked constructs (quality–satisfaction–loyalty), some notable weaknesses (cracked ‘satisfaction mirror’) are found. Multigroup analysis also indicates some important differences between employees and students. Implications are provided for strategic service management in HE, which should acknowledge the differences among stakeholder perceptions.     

多主体投资对经济增长贡献的回归分析

在市场经济条件下,多种资本的联合、重组和流动是促进经济发展的重要手段之一。本文根据道格拉斯生产函数、以改革开放近20年来的国有投资、集体投资和个体投资数据为样本构造了多主体投资生产函数,并进行多主体投资对经济增长的回归分析。     

OWNERSHIP STRUCTURE AND FIRM EXIT ROUTES

ABSTRACT

Our study presents empirical evidence about the role of ownership structure for firm exit probability by explicitly differentiating between distinct exit routes (bankruptcy and forced liquidation, voluntary liquidation, mergers and acquisitions – M&A, and removal from the court register). Based on the population of Slovenian firms in the 2006–2012 period and using multinomial probit, our findings support the predictions of agency theory. Ownership concentration, share of the largest owner, and the difference in shares between two largest owners all decrease the likelihood of exit for all studied exit routes but M&A. The magnitude of their impact is largest for exits, in which owners play a decisive role, i.e. voluntary liquidation and removal. The link between the number of primary owners and exit likelihood is U-shaped with the lowest exit probability for firms with around two owners.     

Inflation model of a semicommand economy

A semicommand economy can be defined as a system where the pricing of goods is influenced by the market but where the prices of production factors are under control of the state. The model presents various pricing and economic policy measures to deal with inflation. It is constructed as a dynamic supply-side focused, input-output model which differentiates nominal and real movements. It examines the possible responses of prices and the volume of production to certain measures or programmes to counteract inflation. The cases described are based on the present day Yugoslav economy.     

动态项目型新产品开发组织模式研究

产品开发组织是新产品开发系统的组织保证。根据多产品多层次并行的产品开发过程,讨论建立了动态项目型新产品开发组织。为了顺利实现产品开发,在产品层、子阶段层和设计层并行;在动态项目型产品开发组织中,又讨论了组建产品策划团队、产品开发管理团队和产品开发技术团队等内容,以确保相应的新产品开发战略的实现。     

Valuing Mortgage Insurance Contracts in Emerging Market Economies

We develop a new option-based method for the valuation of mortgage insurance contracts in closed form in an economy where agents are risk neutral. While the proposed valuation method is general and can be used in any market, it may be particularly useful in emerging market economies where other existing methods may be either inappropriate or are too difficult to implement because of the lack of relevant data. As an application, we price a typical Serbian government-backed mortgage insurance contract.     

Export Sophistication: A Dynamic Panel Data Approach

In this article, we analyze export sophistication based on a large panel dataset (2001–2015; 101 countries) and using various estimation algorithms. Using Monte Carlo simulations, we evaluate the bias properties of estimators and show that GMM-type estimators outperform instrumental-variable and fixed-effects estimators. Based on our analysis we document that GDP per capita and the size of the economy exhibit significant and positive effects on export sophistication; weak institutional quality exhibits negative effect. We also show that export sophistication is path-dependent and stable even during a major economic crisis, which is especially important for emerging and developing economies.     

Characteristics of piloting longitudinal birth cohort surveys: a systematic review

Quality & Quantity - This paper aims to provide a comprehensive overview of piloting approaches, systemize piloting processes, and underline good practices in large scale longitudinal birth...