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Natalia Nikolova Markus Reihlen Jan-Florian Schlapfner 《Scandinavian Journal of Management》2009,25(3):289-298
Based on the investigation of seven consultancy projects within an international technical consulting firm, we identify three major practices that characterize client–consultant interaction – shaping impressions, problem-solving, and negotiating expectations – and discuss their respective characteristics, activities, and contingencies. Our discussion of these practices provides not only a more differentiated picture of client–consultant interaction but also uncovers the critical role that clients play in these practices. 相似文献
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