Using Organizational Architecture to Lead Change

Effective leadership involves more than developing and communicating the right strategic vision for the company. To encourage employees to carry out the corporate vision, companies must ensure consistency among the following three main components of their organizational architecture: (1) the allocation of decision‐making authority; (2) performance measurement systems; and (3) reward systems. The authors illustrate the application of this framework with the case of Xerox's (eventually) successful attempt to create a customer‐oriented workforce in the 1980s. But a more effective demonstration of the importance of these principles, as the authors go on to suggest, might well be the same company's well‐known failure to harvest the commercial promise of the many inventions by its research group in Palo Alto, one of which became the basis for Steve Jobs' success at Apple. This organizational framework is especially useful for evaluating the likely effects of major corporate initiatives such as “Six Sigma” or the “Balanced Scorecard.” For example, it could be used to help top management determine whether, and under what circumstances, decentralization is likely to improve decision‐making and performance, as well as the changes in the firm's performance management and incentive systems that would be required to make decentralization work. Finally, the authors apply the framework to another important leadership issue: corporate ethics. Since the scandals of the early 2000s and the passage of Sarbanes‐Oxley, many, if not most, U.S. companies have issued formal codes of conduct, appointed ethics officers, and instituted training programs in ethics. But a key question for top management is whether the incentives established by the company's organizational architecture reinforce or undermine the code of conduct. Ensuring consistency in organizational design is an important leadership function—one that is critical to encouraging ethical behavior as well as the pursuit of shareholder value.     

CORPORATE GOVERNANCE, ETHICS, AND ORGANIZATIONAL ARCHITECTURE

Effective corporate leadership involves more than developing a good strategic plan and setting high ethical standards. It also means coming up with an organizational design that encourages the company's managers and employees to carry out its business plan and maintain its ethical standards.
In this article, the authors use the term organizational architecture to refer to three key elements of a company's design:

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  the assignment of decision-making authority–who gets to make what decisions;

       

Bankruptcy,absolute priority,and the pricing of risky debt claims

In practice, there are substantial deviations from the doctrine of ‘absolute priority’, which governs the rights of the firm's claimholders in the event of bankruptcy. To determine whether or not the possibility of such deviations is reflected in the prices of the firm's securities, this study examines the risk and return characteristics of financial claims against firms in court-supervised bankruptcy proceedings. Debt claims against bankrupt firms are indeed ‘risky’, exhibiting levels of systematic risk similar to that of common stocks in general. While some of the findings are anomalous, the data are generally consistent with the view that the capital market ‘properly’ prices risky debt claims to reflect both their risk characteristics and the possibility of departures from the doctrine of absolute priority.     

Learning curves in collaborative planning,forecasting, and replenishment (CPFR) information systems: An empirical analysis from a mobile phone manufacturer

While Collaborative Planning, Forecasting, and Replenishment (CPFR) information systems have been increasingly deployed to improve supply chain operations in a cross section of industries, the extant literature has largely overlooked the learning effects within organizations, thereby resulting in incomplete assessment of their business value. Using an operational-level panel data for nine product lines over 2.5 years, we empirically examine the learning curves in CPFR between Motorola, a mobile phone manufacturer, and one of its U.S.-based national retail partners. We found that the two key components of CPFR, collaborative forecasting (CF) and collaborative replenishment (CR), exhibit distinct learning curves. Forecast accuracy improves immediately following CPFR implementation but the rate of improvement slows over time, whereas inventory levels increase at first and begin decreasing after a period. Further, we found different learning effects in terms of inventory levels when products are later replaced with new form factors. Product replacements have lower inventory levels than their antecedents, at least for low-end products. We discuss important implications for theory and practice at the interface of information systems and operations management.