Key factors affecting the hospital performance: a qualitative study using fuzzy logic

Identifying the key factors affecting the hospital performance helps better planning for hospital high performance. The purpose of this study is to provide a combination of qualitative and quantitative methods to investigate the hospital performance. In the qualitative section of this study, factors associated with hospital performance were detected using literature review, interviews, and expert panels. The findings analyzed by one sample t test and categorized by framework analysis method. In the quantitative section of this study, both direct and indirect relationships between factors were measured by using fuzzy Decision Making Trial and Evaluation Laboratory technique to detect influencing and influenced factors. Finally the key factors affecting the hospital performance were detected.