Deception in Computer-Mediated Communication

An integrated model of interpersonal deception, focusing on the particular characteristics and impacts of computer-mediated modalities, is derived and presented. Although there is a wealth of research investigating both mediated communication and deception, there has been relatively little empirical work at the intersection. Our purpose is to provide a model that spans these areas, to summarize relevant literature, and to advance a set of empirically testable propositions to guide future work.     

Media Appropriateness in the Conduct and Discovery of Deceptive Communication: The Relative Influence of Richness and Synchronicity

We investigate the role that media synchronicity and media richness play in the particular communication context of deception. Hypotheses are developed based on prior models of mediated-deception as well as media richness theory and channel expansion theory. Two survey-based studies were conducted to look at this construct from the separate standpoints of the deceiver and the receiver. Study 1 (the deceiver) provided respondents with a detailed scenario and asked them to select a medium to use to accomplish a specific deceptive act. Results indicate a general preference for highly synchronous (and non-reprocessable) media. Study 2 (the receiver) focused each respondent on a specific medium and used 4 short scenarios to investigate how confidence in their ability to detect deception was affected by synchronicity, media richness, media familiarity, and co-participant (deceiver) familiarity. When making media selections, results indicate that synchronicity and media familiarity are relatively less important to receivers; instead, receivers engaged in deception detection clearly value rich media and co-participants with whom they have more experience and familiarity.     

Are students customers? Tourism and hospitality students’ evaluation of their higher education experience

ABSTRACT

Research has suggested that higher education students assume multiple roles during their studies. Moreover, the student-as-customer model has been discussed for years and needs more in-depth discussions than other roles. Few studies have investigated education experiences from this perspective. This research contains two studies. Study one investigates faculty members’ perceptions on students’ roles in higher education and found students should not be considered purely as customers. Other roles were found. Study two investigates students’ perception of their roles in university education and how the education experiences influence their satisfaction towards university choice. A majority of the students see themselves as the “recipient of knowledge”. The six dimensions of higher education experience include “student-centred service” (SCS), “diversity and global citizenship” (DGC), “coproduction of learning experience”, “reliance on teachers” (ROT), “responsibility”, and “whole person development” (WPL). SCS, DGC, ROT, and WPL were found to have significant impact on student satisfaction.     

CEIBS Faculty:Presidents-elect of International Professional Societies

Two of CEIBS faculty,Professor Linda G.Sprague and Professor Jaume Ribera, have been elected presidents of international professional societies.……     

Electronic surveillance in the global workplace: laws,ethics, research and practice

This paper considers the legal, ethical and cultural factors that must be addressed in evaluating the appropriateness of employing electronic surveillance (ES) in varying international contexts. It critically evaluates the rationale that underlies the use of ES in a variety of settings and types of organisations. It suggests guidelines for the adoption and use of ES and potential directions for future research.     

Predicting stock price movements: an ordered probit analysis on the Australian Securities Exchange

Using stocks from a wide range of industry sectors on the Australian Securities Exchange, this paper examines the conditional distribution of intra-day stock prices and predicts the direction of the next price change in an ordered-probit-GARCH framework that accounts for the discreteness of prices. The analysis also incorporates the endogeneity of the time between trades in an ACD framework. Other elements considered include depth, trade imbalance, and volume. The results show that trade imbalance has a positive effect on the probability of price change. Durations have a negative effect. In-sample and out-of-sample forecasting analyses reveal that, in 71% of cases, the system successfully predicts the direction of the subsequent price change.     

How can we correct for contingent valuation bias? A case study of the Macau Orchestra

The long‐standing contingent valuation method (CVM) is one of the most controversial techniques in economics. But it still remains the main means of assisting policymakers in understanding the preferences of ordinary citizens in valuing a range of non‐market goods believed to have positive external benefits. In the absence of viable alternatives, it is necessary that this method continues to be refined. This is especially important as CVM is increasingly being applied outside the area of environmental economics and outside the Western socio‐political context where theoretical advances have previously been made. This article examines three sources of bias in CVM in the context of valuing cultural goods: information, mixed good, and payment vehicle bias. A small case study of a publicly funded orchestra in an Asian city, the Macau Orchestra, is used to provide a preliminary exploration of the issues discussed.     

A Relational Theory of Risk: a Case Study of the Asian Longhorned Beetle Infestation in Worcester,MA

Abstract

The rise of globalization and global increases in temperature have prompted the spread of invasive species, which poses a major threat to the ecosystem benefits provided by urban forests. Stakeholders such as urban residents, policy-makers, and forestry industry professionals deem these risks differently because they place value on threatened goods and services at different spatial and temporal scales. This article will use the frameworks of relational risk theory and relational place-making to connect ‘risk objects’ and ‘objects at risk’ to better understand how relationships of risk shape responses to threats to the environment. The data in this study comes from Worcester, MA, where discovery of the Asian Longhorned Beetle prompted the United States Department of Agriculture to remove 35,000 trees from streets and backyards in the quarantine zone. The three different stakeholder groups that were targeted for data collection were green industry representatives, government decision makers, and residents. Green industry representatives, decision makers, and residents were interviewed while additional residents responded to a survey. The results showed that greater understanding of the different objects and places at risk removed misconceptions between different stakeholders. Understanding is increased when each stakeholder recognizes the different spatial scales of the objects at risk. This improvement of transparency can lead to better communication of the variety of risks posed by invasive species and a faster and more unified response to the threats from invasive species or other natural disasters.     

Barriers to Deceiving Other Group Members in Virtual Settings

The purpose of this study was to explore the incidence and potential influence of deceptive communication on the decisions made by groups using computer-mediated communication. Two dependent variables were of specific interest??the amount of deception submitted during group decision-making and the success of deceivers in influencing the final decision. Results showed that deceivers lie more in CMC-supported groups, but were only significantly more successful in swaying the allocation decision when group members were collocated. Overall, group members were abysmally poor at detecting the lies that were submitted. The results of the study are discussed and implications for future research and practice are offered.