Frustration-driven process improvement

When employees are empowered to continuously record their employment-related frustrations—doing so on accessible, visually prominent media—process improvement becomes upgraded to operate in a truly continuous mode. Frustrations are a superior target of process improvement in that they get at deep-seated concerns of people who have first-order process awareness and are most directly impacted by process failings. Recording frustrations not only provides a sound basis for pressing on to solutions, but it is also cathartic. The act of recording frustrations prominently on company-sanctioned media provides a positive outlet for the frustrations themselves.     

The stock market and investment

Changes in stock prices have substantial explanatory power forU.S. investment, especially for long-term samples, and evenin the presence of cash flow variables. The stock market dramaticallyout-performs a standard q-variable because the market-equitycomponent of this variable is only a rough proxy for stock marketvalue. Although the stock market did not predict accuratelyafter the crash of October 1987, the errors were not statisticallysignificant. Parallel relationship for Canada raise the puzzlethat Canadian investment appears to react more to the U.S. stockmarket than to the Canadian market.     

Intertemporal variation in the information content of aggregate earnings and its effect on the aggregate earnings-return relation

Review of Accounting Studies - We develop and test explanations for sources of intertemporal variation in the information content of aggregate earnings and how that variation explains variation in...     

Entropy-balanced accruals

Review of Accounting Studies - This study assesses whether the accrual-generating process is adequately described by a linear model with respect to a range of underlying determinants examined by...     

Customer-focused service management: driving change up the hierarchy and outward

The modern management revolution, which has quality and customer service at its core, is incomplete. The customer mindset is strongest in frontline operations and growing in support functions. Too often, however, the strategic hierarchy has been left out--still taking its marching orders from the skittish, myopic financial community centered in Wall Street, the City of London, and other meccas of money. Superior organizations, largely in manufacturing thus far, are taking steps toward correcting this deficiency. Their approach is to reorient using customer-focused principles that are attractive to all parties, including external partners.     

The second fundamental theorem of asset pricing: a new approach

This article presents a new definition of market completenessthat is independent of the notions of no arbitrage and equivalentmartingale measures. Our definition has many advantages, allshown herein. First, it preserves the Second Fundamental Theoremof Asset Pricing, even in complex economies. Second, under ourdefinition, the market can be complete yet arbitrage opportunitiesexist. This is important in practice, and stands in contrastto the traditional definitions. Third, under the assumptionsof no arbitrage and when used in the standard models, our definitionis equivalent to the traditional one.     

THE IMPACT OF PRICES AND CONTROL POLICIES ON CIGARETTE SMOKING AMONG COLLEGE STUDENTS

Smoking among youths and young adults rose throughout the 1990s. Numerous policies were enacted to try to reverse this trend. However, little is known about the impact these policies have on the smoking behavior of young adults. This article uses a dichotomous indicator of daily smoking participation in the past 30 days, an ordered measure representing the frequency of cigarette consumption, and a quasi-continuous measure of the number of cigarettes smoked per day on average to examine the impact of cigarette prices, clean indoor air laws, and campus-level smoking policies on the smoking behaviors of a 1997 cross section of college students. The results of the analysis indicate that higher cigarette prices are associated with lower smoking participation and lower levels of use among college student smokers. Local- and state-level clean indoor air restrictions have a cumulative impact on the level of smoking by current smokers. Complete smoking bans on college campuses are associated with lower levels of smoking among current smokers but have no significant impact on smoking participation. Bans on cigarette advertising on campus as well as bans on the sale of cigarettes on campus have no significant effect on the smoking behavior of college students.