Antecedents to complaint behaviour in the context of restaurant goers

Abstract

This article deals with the process by which consumer complaint behaviour is formed. The general aim is to analyse the nature of this type of response to dissatisfaction, describing its development in terms of how it is influenced by a combination of several factors already researched in the literature. The most relevant contributions from the related theoretical work indicate that public and private responses (complaint behaviour) are the most common reactions of consumers when faced with a dissatisfactory experience. A group of determinants which influence these responses in different ways has also been identified. The main objective of this study is to analyse the relationship between the different determinants of complaint behaviour with the aim of identifying the variables which exert the greatest influence.     

Community Energy Taxation to Limit CO2 and Price Distortions: Spain as a Pilot Study

Within the framework of the European Community's policy response to the risks of global climate change, the Commission is analyzing the options for using a mixed energy and CO2 tax as one policy instrument in a package of measures. The taxes planned to cut CO2 emissions are designed as a production tax on energy products, based on their fuel content or, in the case of a CO2 tax, on the CO2 content. Although the precise tax rate has not yet been confirmed, that of US$10 per barrel seems to be the most probable. Against this background, the aim of the study is to investigate, on the basis of the input–output model, the effects of both a general energy and a CO2 tax on the producer prices of the different economic sectors in Spain as a case-study. Additionally, the paper attempts to shed some light on other related issues, such as the evaluation of the effects of energy and CO2 taxes on domestic goods' competitiveness with respect to other non-Community countries.     

Visualization of time-dependent dynamics of postglacial rebound

Postglacial rebound is a major geological process which plays an important role in many areas in the earth sciences. Up to now, most of the images derived from studies of the glacial isostatic adjustment phenomenon have been concerned with surface signatures, such as the uplift and gravity anomalies and not much attention has been paid on the dynamical responses in the mantle. We will make use of the 3D visualization package Amira to depict both the external and internal deformation histories of the transient viscoelastic flow inside the mantle induced by postglacial uplift. Of particularly great interest are the transient displacement fields and shear heating inside the mantle. This same visualization technology can be brought to bear in the future for visualizing tsunami waves in ocean basins excited by earthquakes, volcanic eruptions and InSAR images. We have also integrated the visualization results into the Google Earth virtual globe by combining this scheme with the Amira package to provide a better geographical and dynamical context.     

Property Tax Assessment Reform: A Source of Local Revenue Windfall or Fiscal Retrenchment

Abstract . Researchers, state officials and taxpayers have often speculated that property tax assessment reform would lead to an increase in the overall tax burden. They contend that, given the large non-discretionary increase in the tax base during the reform, local governments can raise more resources without increasing the nominal tax rate. An empirical analysis of 74 towns in New York supports that position. However, two types of tax shifts that occurred in the wake of reassessment—interclass shifts of tax burden to the owners of residential propertieskovn the other property classes and intra-class shifts observed among residential property owners—have caused significant moderation in this pattern of local government behavior. Therefore, tax reform, while it bestows revenue windfalls upon some local governments, may require fiscal retrenchment by others.     

The Political Ecology of Virtual Water in Southern Spain

What does virtual water conceal? This article synthesizes political ecology with ecological economics to question the understanding of the scientific concept of virtual water as part of an independent objective reality, rather than as a construction supported by pre‐existing ideas. The discourse promoting both the concept of virtual water and the methodologies used to estimate virtual water flows is structured according to some underlying ideas that are framed within market logic and the rationality of international trade. Consequently, it produces a representation of water as a factor of production that does not challenge the hegemonic construction of water scarcity in nature, and proposes a water management system the main purpose of which is to maximize efficiency in the use of the resource. We reveal the ideas underlying the virtual water concept to show how a critical approach to ecological economics can be complemented by political ecology theories. In this article, we use epistemological reflection as a starting point, with the specific objective of contrasting this reflection with the reality of water in the horticultural sector of Almería (southern Spain), in order to bring to light those aspects made invisible through the use of the virtual water indicator in a concrete case study.     

Peasant differentiation and service provision in Colombia

This paper contributes to agrarian debates through a discussion of the interactions between the interests and incentives of the rural classes, focusing especially on the leadership exercised by middle‐size farmers. In the recent past, class analysis associated with Marxism has given way to models of individual rational maximization, not least because of the lack of specific findings about the effects of peasant differentiation beyond the dichotomous class conflict between peasants and landlords. Information has replaced asset distribution as the main factor affecting effective governance and service provision. According to these theories, politicians did not deliver less because they were responding to the preferences of the large landowning classes, or because seemingly competitive elections were games of rotating chairs within a single dominant class but, rather, because the voters did not have enough information about the candidates and programmes. I bring the discussion back to peasant differentiation and class endowments using the case of communal action boards in Colombia, showing how the demand for information on candidates and developmental resources matters, but is dependent on class structures. I suggest that different rural groups access, use, and manipulate information with differing aims, and that the rural middle class is a fundamental actor in the demand for public goods.     

THE FUTURE OF EEC DAIRY EXPORTS TO THE LESS-DEVELOPED COUNTRIES: AGRICULTURAL ECONOMICS OF LONG-RANGE PROJECTIONS AND MODEL STUDIES

From recent projection studies it can be concluded that future dairy exports by the EEC to the Less Developed Countries (LDCs) will increase. The self-sufficiency ratio for dairy products in the EEC will increase because of strong, technologically induced, growth of production potential. On the one hand, surplus production in the EEC will be difficult to curtail as the unfavourable conditions of the general economy will impede outmigration of inputs. Import demand, on the other hand, is projected to increase as many populations will be moving into stages of higher growth of income. Thus, input restrictions of agriculture in industrialised countries may be unnecessary. In this paper some agricultural economic aspects of the implied trade relationships are discussed. It is concluded that LDCs are not likely to benefit from gains of trade as predicted by theory of free trade and international specialisation. From projections by model studies, however, no consensus emerged. Projection and model studies seem hardly suited to provide insight in the effects of international trade under conditions of imperfect competition.     

Financial Social Accounting Matrix: a useful tool for understanding the macro-financial linkages of an economy

This article extends the traditional methodology of social accounting by building a Financial Social Accounting Matrix (FSAM) and a corresponding Satellite Asset–Liability Matrix for Spain. In so doing, the difficulties that typically arise in consolidating data from the National Bureau of Statistics (INE) and the Bank of Spain (BdE) were overcome. This is the first FSAM for the Spanish economy and might provide new tools to deepen the analysis of the financial sector and of the determinants of financial vulnerability associated with interactions with other sectors of the economy. As a novel contribution to the literature, this paper incorporated a structural path analysis grounded in the FSAM multiplier to identify the principal paths through which financial shocks are transmitted.     

Road traffic injuries in Colombia

Road traffic injuries are a leading public health problem in Colombia. Pedestrians are the most vulnerable road users, especially in the main urban centers of Bogotá, Medellin and Cali. Data analyzed in this report include official statistics from the National Police and the National Institute of Legal Medicine and Forensic Sciences for 1996-2000, and results of a study conducted at the National University of Colombia in 2000. Methods from the Highway Capacity Manual were used for determining physical and technical variables, and a Geographical Information System tool was used for the location and spatial analysis of the road traffic crashes. Pedestrians accounted for close to 32% of injuries and 40% of the deaths from road traffic crashes. The problem of road traffic crashes existed predominately in urban areas. In the main urban centers, pedestrians constituted nearly 68% of road traffic crash victims. The high level of risky road use behaviors demonstrated by pedestrians and drivers, and inadequate infrastructure for safe mobility of pedestrians in some sections of the road network were the main contributing factors. Major improvements were achieved in Bogotá following enhancements to the municipal transport system and other policies introduced since 1995. In conclusion, policies and programs for improving road safety, in particular pedestrian safety, and strengthening urban planning are top priority.