Problems of Incentives for Employees in the Quality Management of the Service Sector

The paper presented below concentrate on worker’s motivation problems in quality management of the services sector. The problem with motivation is particularly important in management of services. In our publication, we analyze motivation system in McDonald’s restaurants form quality of services point of view.     

Geographic patterns of Poland’s FDI: the investment development path perspective

The purpose of the present study is to incorporate geographic analysis of FDI into the classic IDP model. By supplementing the traditional analysis of the net outward investment (NOI) position with an analysis of geographic patterns in inward and outward FDI, the authors strive to offer a better explanation of Poland’s current NOI position and provide more in-depth support to some necessary policy recommendations. Hence the main contribution of this study to the international business scholarship is two-fold. It (1) further develops the IDP research methodology; and (2) provides a better understanding of the idiosyncratic nature of the IDP of Poland.     

Metrisable assessment of the course of stream-systemic processes in vector form in industry 4.0

Quality & Quantity - The goal of this paper is to present an innovative conception how to use metrisable vector structure of a manufacturing process, based on quantitative relations between the...     

The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations

The implementation and improvement of quality management systems conducted according to ISO 9001:2008 standards should bring benefits to any organization. On the basis of research conducted in 753 Polish companies, this publication presents results of analysis concerning the assessment of importance of benefits being a consequence of quality management system. The studies concerning the significance of benefits being a consequence of quality management systems in Polish companies allow claiming that financial benefits and markets ones are the most important for the management team whereas the organizational benefits are of less importance. It leads to neglecting ‘soft’ factors of quality management which are significant in TQM concept and drawing to much attention to so called hard factors- especially financial ones.     

Using QFD method for the ecological designing of products and services

QFD method is a method in the area of quality management. In this publication, it has been modified and used in environmental management. As an example, ecologically modiefied QFD was implemented for Bedzin district in Poland. Implementing this method in a town allows to select activities that are crucial for fulfilling ecological requirements and it leads to the improvement of the life quality of the citizens.     

Poland's Investment Development Path and Industry Structure of FDI Inflows and Outflows

ABSTRACT

This study explores changes in industry composition of FDI inflows to and outflows from Poland, using the conceptual framework of J. Dunning's model of the investment development path (IDP). The data time frame used (from 1996 to 2005) allows for identification of significant changes in FDI structure as Poland moves through stage 2 of her IDP. The leading position of the manufacturing sector in both FDI inflows and outflows is replaced by services (especially financial and trade). The last section presents policy implications focused on measures designed to redress the imbalance between the still much larger inflows than outflows of FDI.     

Emerging Profiles of Polish Outward Foreign Direct Investment

In this study, the authors identify the emerging profiles of Poland's outward foreign direct investment (OFDI) at the macro- and micro-levels and propose relevant policy measures. They also set up a theoretical framework for further investigation of the identified trends and patterns. Both types of analysis—macro and micro—point to a regional focus of Poland's OFDI on Europe and to a sectoral concentration on services, followed by manufacturing. At the same time, the micro-analysis reveals a dominant role of a few largest Polish multinationals in the country's OFDI.     

The concept study of Servqual method’s gap

The methodology of conduct, presented in this publication, allows conducting the study of clients’ satisfaction of services in a complex manner and at the same time, it allows getting to know all problems appearing in the process of their provision. Gap no 5 expresses a general client’s perception of services and allow defining his satisfaction. Gap 4 allows defining in what range the organization provides clients with false and distorted information in its promotion and advertising materials, which in consequence influence on their satisfaction. The result from gap no 4 can be used when planning promotion campaign. Gap no 2 and 3 allow defining if the organization is realizing the planned strategy of quality. It allows defining which employees provide services of a low quality and then by means of the application the appropriate motivation tools it allow to cut it out. Finally, gap no 1 which allow defining problems connected with marketing communication. It allows finding client’s needs which organization does not know and which should be included in its strategy.     

Friend or Foe? On the role of institutional reforms in the investment development path of Central and East European economies

Many existing studies on emerging markets and firms have concentrated on the separate effects of institutional reforms and quality of the institutional infrastructure for attracting inward foreign direct investment (FDI) and fostering outward FDI. We argue that both these perspectives should be considered in an interplay, as there are links between inward and outward FDI in a country's economic development, which is captured by the investment development path (IDP) concept. Moreover, while predominant attention has been paid to emerging markets, little has so far been done to evaluate the sustainability of the institutional development, including later post-transition stages. We extend the IDP with insights from the institutional theory and conduct a comparative analysis of the effects of institutional reforms on IDP paths of ten Central and Eastern European (CEE) post-communist European Union (EU)-members. We find that while most of the studied post-transition economies follow a quadratic relationship between the net outward investment (NOI) position and each country's economic development, the role of institutional reforms is not in all cases accelerating the movement through the stages of the IDP. We attempt to explain the ambiguous role of institutions in an ensuing detailed discussion of the investigated countries.