The effect of hospitableness and servicescape on guest satisfaction in the hotel industry

This paper aims to investigate the influence of hotel hospitality on hotel guest satisfaction along with the moderating effect of the hotel servicescape on the relationship between hospitality and satisfaction. In this preliminary study, which involved 403 hotel guests in Malaysia, we employed a questionnaire survey as the main method of data collection. The structural equation modelling (CFA) used to assess the model revealed a good fit. A hierarchical moderated regression analysis was performed and showed statistical support for the positive influence of hotel hospitality on guest satisfaction as well as a positive moderating effect of servicescape. Copyright © 2013 ASAC. Published by John Wiley & Sons, Ltd.     

The impact of microfinance on poverty and income inequality in developing countries

Economic growth in developing countries provides an opportunity to accelerate progress towards the UN Sustainable Development Goals (SDGs). However, in reality, the number of people living in extreme poverty remains unacceptably high. Utilising the experiences of 34 developing countries for the period 2009 to 2016, the role of microfinance on poverty in these countries is examined. The results imply that the degree to which the existing forms of microfinance effectively reduce extreme poverty is less workable in developing countries, particularly when the hardcore poor are likely being deprived of receiving access to microfinance. It is suggested that governments may need to revise the structure and strategy of microfinance to be more hardcore poor oriented. The hardcore poor have needs beyond pure monetary assistance. More hand‐holding types of assistance are needed as most are also poor in respect of literacy, assets, and skills.     

AFTA,Income Growth,and Income Convergence in ASEAN

The rapid economic growth experienced by the core ASEAN members (comprised of Singapore, Malaysia, Thailand, the Philippines, and Indonesia) since the 70s was generally attributed to openness policies adopted by the respective governments. Despite this contention, however, there is little evidence to suggest that greater openness will eventually lead to a convergence of the member countries, particularly with the present of external shocks. The introduction of ASEAN Free Trade Area (AFTA) in 1992 was also partly an attempt to hedge the region from external shock, while possibly further promoting economic development in the region. This study, therefore, is an attempt at examining in greater detail the impact of AFTA and openness on ASEAN economic growth, in the present of external shock. The results indicate that convergence in ASEAN is conditional upon several control variables taking place, in addition to openness. Additionally, while AFTA has a positive effect on economic growth, its impact on convergence is somewhat ambiguous in the presence of external shocks.     

Governance Matters and Entrepreneurial Activities

This study uses Global Entrepreneurship Monitor (GEM) and World Bank Group Entrepreneurship Survey data from 40 countries from 2002 to 2008 to examine the linkage between governance matters and entrepreneurial activities. Based on the conceptual model of GEM and by using fixed‐effects panel analysis, the results show that political stability and absence of violence, rule of law, and control of corruption are highly significant determinants of entrepreneurial activities. © 2012 Wiley Periodicals, Inc.     

The ASEAN investment area,other FDI initiatives,and intra‐ASEAN foreign direct investment

The idea of establishing ASEAN as a single market and production base that will make ASEAN a dynamic and competitive location requires, among others, the free flow of investment. As part of the effort to promote regional investment, particularly intra‐ASEAN investment, several schemes have been implemented such as the 1998 Framework Agreement on the ASEAN Investment Area (AIA). This study investigated the impact of the AIA and other foreign direct investment (FDI) initiatives on intra‐ASEAN FDI. The findings on the impact of the AIA, measured via several proxies, do not provide strong evidence of benefits from the AIA, or from other investment‐promoting initiatives. With equal treatment given to non‐ASEAN investors, ASEAN members may have to provide separate incentives to enhance local entrepreneurs' competitiveness, which should in the long run be translated into higher FDI from ASEAN—either to other ASEAN members or to non‐ASEAN countries. Overall, the results do not argue wholly against the idea of the AIA, given that some of the AIA proxies have a significant impact. Moreover, it is early days yet, and a larger impact may come with time.     

The Relationships between National Identity,Hospitality, and Satisfaction among Foreign Hotel Guests

The main objectives of this paper are to examine the effect of hotel hospitality on the satisfaction level of foreign guests in the context of the hotel industry, as well as to explore the moderating effect of national identity (country-specific hospitality) on the relationship between hospitality and guests’ level of satisfaction. In this study, “national identity” refers to the distinctive cultural elements of a specific country that are incorporated into the hotel’s service design. This study, involving 315 foreign guests at Malaysian hotels, used survey administration as the main data collection method. Hierarchical moderated regression analysis was performed and statistical support for the effect of hospitality on the patrons’ satisfaction with their hotel stays, as well as the moderating effect of national identity on satisfaction levels, were found. This study also proposes a new scale to measure “country-specific hospitality”.     

REGIONAL EFFECTS OF MONETARY POLICY IN CHINA: EVIDENCE FROM CHINA'S PROVINCES

This study examines the provincial effects of monetary policy from 1978 to 2011 in China. We used the SVAR method to measure the magnitude and timing of each province's response to monetary policy shocks when considering the influences of spillover effects among provinces. Then we also explored the regional effects of monetary policy employing multiple linear regressions. The results confirm that provinces respond differently to monetary policy actions. It was found that in the short run, the influence of spillover effects on a province's response is very important, but in the long run, the negative influence of deposit transfers overtake the positive impact of the spillover effect. For the factors causing the regional effects on monetary policy, the results show that the interest rate channel is rather weak at the regional level in China. The bank lending channel can explain the regional effects of monetary policy to some extent. Thus in China, the bank lending channel is more effective than the interest rate channel at the regional level.