Business process semi-automation based on business model management

It is important to respond to customers' requirements more rapidly than ever before due to the recent trend in e-business and its technologies. In order to achieve an agile response, we have to manage business models, to reflect the changes in the models and to develop or modify IT systems for further chances. This paper proposes a management framework of layered enterprise models. The proposed framework consists of a business model repository and a software repository, and defines three different grain sizes of modeling layers, namely business modeling, business process modeling and business application modeling, in order to support business modeling and application development. This framework helps us to develop business application in incremental deployment of analysis, design, and implementation to execute business processes. We have implemented a prototype environment using Java. Each repository's contents are described using XML so that the repositories are interoperable. Copyright © 2003 John Wiley & Sons, Ltd.     

Integrating Smart Glasses with Question-Answering Module in Assistant Work Environment

Recently, smart glasses have been applied in the field of maintenance, with which a worker goes well during work by contacting a support operator from a remote location. The worker, however, cannot go well if the support operator is not there. To solve the issues, this paper discusses how a work system should be developed by integrating smart glasses with a question-answering module. We design the work knowledge acquired from skilled people and manuals as a workflow for when type of question, rule base for how, goal tree for why, domain ontologies, and its RDF data for what. Workers can receive answers from the question-answering module incorporated with multiple knowledge bases for four types of question. The authors conducted a demonstration experiment and found that workers could perform the work more autonomously by importing the system.     

Unifying Rule Induction and Rule Refinement—Towards Discovering Anomaly from Granville's Law in a Stock Market Technical Analysis

This paper discusses a framework for refining an initial object-level rule base with a rule induction to learn meta-level rules which find a data set applicable to an object-level rule. A rule induction process such as ID3 tries to learn meta-level rules and classifies given training data sets into positive data sets and negative ones. The rule refinement process tries to refine an initial object-level rule base on classified data sets by using four refinement strategies. Unifying these two processes, one can obtain a refined object-level rule base with high performance where a meta-level rule selects a data set applicable to it. In order to evaluate the framework, an experiment on real Japanese stock price data shows that a refined object-level rule base, which comes from the initial object-level rule base for representing Granville's Law, has a performance beyond that of the average stock price. The performance is difficult for human technical analysts in a stock market to achieve. The result implies that the framework could create an anomaly from Granville's Law in a stock market technical analysis.     

Evaluation of a Multi-robot Cafe Based on Service Quality Dimensions

While AI applications are popular in many domains, they should work harmoniously with domain exerts and end users. Furthermore, to develop such harmonious AI applications, we need agile AI platforms for not only developers, but also domain experts. Currently, we have developed PRactical INTElligent aPplicationS (PRINTEPS), which is a user-centric platform to develop integrated intelligent applications. This paper reports on a multi-robot cafe as a practical application of PRINTEPS and evaluates its service quality at a university festival. It is not clear if robotic services are perceived as attractive and/or valuable, and how the concept of robotic services could lead to customer satisfaction. Therefore, the evaluation of the quality of such services is necessary to identify the key factors that could contribute to improving customer satisfaction. The purpose of this research is to identify key factors in improving customer satisfaction in robotic services by evaluating the service quality of the multi-robot cafe. We designed questionnaire items based on SERVQUAL which is one of the service quality evaluation measurement methods and conducted a questionnaire survey at a multi-robot cafe held at a university festival. From the collected data, we modeled and evaluated the relationship between service quality and customer satisfaction to identify key factors in robotic services using a Bayesian network. In addition, the experiment confirms the usefulness of PRINTEPS.     

A Practical Teacher–Robot Collaboration Lesson Application Based on PRINTEPS

To support elementary school teachers in teaching by encouraging active learning while maintaining the interest of pupils, this study focuses on supporting teaching, learning, and monitoring the progress of students through a Teacher–Robot collaboration lesson application using not only laptops and tablets, but also robots and sensors. Since developing a lesson application is time consuming for teachers, we have developed an integrated intelligent application development platform named PRactical INTElligent aPplicationS (PRINTEPS) to aid Teacher–Robot collaboration. However, several functions and interfaces for education are missing. Therefore, in this study, we extend several functions for education to PRINTEPS. In addition, since it is necessary in learning and monitoring the progress of students to present learning content suitable to each pupil’s level of understanding, we also have provided support through the use of a tablet quiz system based on ontologies and rule bases. In the case study, we developed a Teacher–Robot collaboration lesson application and conducted lessons for sixth-grade pupils at an elementary school. From the case study, we have confirmed the effectiveness of our platform and the application.     

PRINTEPS: An Integrated Intelligent Application Development Platform based on Stream Reasoning and ROS

Although AI and service robot applications have become very popular in many domains recently, many of them are specific applications and it is still difficult to develop integrated intelligent applications such as a robot teahouse and teaching assistant robots. To develop such integrated intelligent applications, we need integrated intelligent application platforms that have AI integration and agile process facilities. From the above background, we are currently developing PRactical INTElligent aPplicationS (PRINTEPS), which is a platform for developing integrated intelligent applications by combining only five types of modules, namely knowledge-based reasoning, spoken dialogue, image sensing, motion management, and machine learning. This paper proposes a workflow editor in PRINETPS based on a service-oriented architecture and a Robot Operating System that enables real-time parallel processing for multiple robots and sensors by integrating the five types of modules. The editor also supports not only developers but also domain experts in updating workflows frequently. This paper also proposes a novel method to integrate signals acquired through image sensing with knowledge (ontologies and business rules) using C-SPARQL and Semantic Web Rule Language. To evaluate PRINTEPS, we developed a robot teahouse application including customer reception and guidance to table services using a humanoid robot with PRINTEPS. Through this case study, we demonstrated that the behaviors of the robot can be modified by changing the workflow, the ontology, and the rules.