Naming as Strategic Communication: Understanding Corporate Name Change through an Integrative Framework Encompassing Branding,Identity and Institutional Theory

This article presents a framework for understanding corporate name change as strategic communication. From a corporate branding perspective, the choice of a new name can be seen as a wish to stand out from a group of similar organizations. Conversely, from an institutional perspective, name change can be perceived as a way to claim membership of a given organizational field. The framework integrates these understandings and serves a double purpose. First, it can be applied as a theoretical lens through which we can analyze and consequently understand naming in diverse sectors around the world. Second, it offers practical support to organizations, private as well as public, who find themselves in a situation where changing the name of the organization could be a way to reach either communicative or organizational goals.     

A troublesome transport challenge? Working round the school run

Transport policy and practice could be challenged by the future of women’s mobility if it means an increasing reliance on the car. The paper examines the contextual relationship between the journey to school/childcare and the journey to work undertaken by eleven women who work part-time. It considers what the problems these women face in managing their time-space commitments and argues that time is the central problem. Transport can be a solution and a further problem in negotiating the competing time needs of work and family schedules. The research indicates the role ICTs, notably the mobile phone, play in mitigating individual transport problems, thus solutions to the problem of women’s time may not be sustainable.     

An environmental performance index for products reflecting damage costs

Several studies have demonstrated how to use DEA (Data Envelopment Analysis) based techniques to estimate environmental performance indices. None of these studies, however, are taking information on the environmental damage costs of the pressure types considered into account. This study is bridging a gap between environmental indices founded in physical pressures and damage costs founded in welfare economics. The aim of the paper is twofold: first, to demonstrate how to implement the information on environmental damage costs within a DEA based environmental performance index, and second, to estimate these indices at product level by using Danish input-output data and environmental data from 1997.     

The European Union preventive restructuring framework: A hole in one?

While traditionally (Continental) Europe has not been known for an in particular debtor‐ or restructuring‐friendly insolvency practice, in recent decades, important reforms were implemented that would foster restructurings in Europe. In this article, we comparatively look a the status quo of insolvency and restructuring practice in five different European countries (Denmark, France, Germany, Netherlands, UK). We place our observations into the context of the preventive restructuring directive, to be implemented within the next two years after its publication on 26 June 2019. The directive leaves quite some room implementation, from a watered‐down restructuring tool with high access threshold to a pre‐insolvency debtor‐friendly US‐style restructuring procedure.     

The role of ICTs in everyday mobile lives

Information and communications technologies (ICTs) are permeating modern lifestyles, shaping and colouring the undertaking of activities and travel. This article reports on a qualitative diary and interview study that explored the ways in which ICTs are being used by students aged 18-28 and part-time working mums. Study participants were selected on the basis of being ‘informal experts’ - reflecting their affinity for engagement with ICTs. Through an exploration of the interview findings, it becomes clear that relatively new technological devices and applications have quickly become embedded into the participants’ everyday travel and communications. Changes in social practice at the level of the individuals are not visibly dramatic, but at the same time, there is evidence of a cumulative influence of ICTs on their daily lives. Technologies are enabling the participants to better accommodate the uncertainties in activity and travel scheduling and yet also contributing to a ‘fluidity’ in time-space co-ordination of activities. They are also allowing the juggling of life roles in time and space leading to apparent fragmenting of activities. The article reflects upon the travel behaviour consequences of ICTs in their influence on everyday life.     

When birds flock together: an identification of the destination social servicescape

ABSTRACT

While servicescapes have been studied in a variety of travel and tourism domains, the phenomenon has been largely ignored at the destination level. This is especially true when it comes to considerations of the social servicescape, which is reflective of the extent to which the mere presence of other destination visitors can influence affective responses to the destination experience. Accordingly, the purpose of this research is to propose and empirically test a model of the destination social servicescape that explores perceived psychographic similarity within the social servicescape and the effects of this construct on affective evaluations and behavior.     

Impact of customer experience on loyalty: a multichannel examination

This article examines the relation between the five dimensions of customer experience advocated by Schmitt [1999a. Experiential Marketing. Journal of Marketing Management, 15, 53–67] (cognitive, affective, sensory, behavioural and social) and service provider loyalty. The examination focuses on two different channels, namely branch/agency (physical) and online (Web-based). A total of 484 panellists of a large Canadian polling firm self-administered a Web-based questionnaire regarding banking experience. The exercise was subsequently replicated in the tourism sector. Findings demonstrate that the main dimension impacting loyalty is the affective dimension (negative), thereby contributing handsomely to experiential marketing literature since negative emotions are rarely investigated. Findings also reveal that choice of channel exerts a moderating effect on the different dimensions influencing loyalty and that results vary from one sector to another. The multidimensional, multichannel, multisector approach selected for this study substantiates customer experience as complex and context specific. The authors also suggest practical implications and set out avenues of future research.